Customer Service Administrative Assistant

Susan Foreman

***** **** ****** ****, #*** Castro Valley, CA 94546 510-***-**** (

*************@*****.***

Administrative Assistant

. Dedicated and skilled business professional with a versatile

administrative support skill set developed through experience as a

personal assistant, business operations coordinator, market manager,

administrative assistant and unit clerk.

. Accurate verbal and written communication skills, detail oriented,

organized and efficient; demonstrated capacity to provide extended

support for executive level staff.

. Substantial experience in Windows OS, Mac OS, Microsoft Office Suite,

ACT!, MAX, Winfax, and Lotus Notes.

Key Skills

Office Management Report & Document Records Management

Teambuilding & Preparation Meeting & Event Planning

Supervision Accounts Payable/Receivable

Training of Personnel Inventory Management

Travel Coordination Data Entry Expense Reduction

Taking of Minutes

Experience

HINCH FAMILY, Hayward, CA 2009 to Present

Personal Assistant

. Managed daily activities including organizing mail, managing

appointments, bill paying and budgeting.

. Assisted with housekeeping, meals and medication management.

. Responsible for transportation to medical appointments and travel

arrangements.

SAN FRANCISCO BAY AREA APARTMENT GUIDE, Pleasanton, CA 1999 to 2008

Market Manager, 2004 to 2008

Northwest Regional Business Operations Coordinator 2004

Administrative Assistant, 1999 to 2004

. Produced in-house reports for accounts receivable and payables, and

other reports as required by regional staff, publisher, and sales

staff.

. Maintained contract and billing processes; created new contracts,

renewals; also created sales activity reports for the region,

publisher and account executives.

. Responsible for accurate file maintenance as well as audited all

personnel files, expense reports and client files.

RNS, INC., Hayward, CA 1998 to 1999

Staffing Coordinator

. Verification of RN licenses with local and state agencies.

. Maintenance of daily, weekly and monthly statistics of company

progress.

. Customer service between nurses and client hospitals.

ST. ROSE HOSPITAL, Hayward, CA 1995 to 1999

Unit Assistant

. Accurately transcribed physician's orders for patients medications,

laboratory tests and procedures.

. Disposition and distribution of supplies for the medical/surgical

floors.

. Calculated acuity for the next shift of nurses.

Education

CHABOT COLLEGE, Hayward, CA

Associate of Arts Degree

Awards Received

. 2008 Winner of Northwest Region Collection Contest, first and second

quarters consecutively.

. Numerous customer service awards.

Contact this candidate