Customer Service Human Resources
Resume:
**** *** ***** **** • BEDFORD, Texas *****
Phone 682-***-**** • E-mail **********@*****.***
KELLI ZINK
PROFESSIONAL EXPERIENCE
Comfort Experts/Hobson’s AC Weatherford,TX. Feb 2011 June 2011
Customer Service Representative / Dispatch
• Managed multiple priorities and maintained effective results in a quota driven workplace.
• Handled a high influx of inbound calls within a dynamic call center environment.
• Schedule and coordinate field technicians by priority of the service call and location.
• Processing customer orders, maintenance contracts, and invoices.
• Ordering equipment and parts as needed by the technicians while maintaining an accurate
stock of parts for over 50 vehicles.
• Maintaining information on all calls, schedule service calls, and dispatch appropriate
personnel using a computer aided dispatch system.
• Increase the customer experience by providing information on new products, service plans,
and maintenance through up selling opportunities.
• Responded to customer inquiries, requests and resolved issues efficiently and
professionally.
ThyssenKrupp Elevator Coppell, TX. Mar 2010 – Feb 2011
Dispatcher / Data Entry
Provide great customer service to inbound clients of ThyssenKrupp and ThyssenKrupp
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employees.
Support local branches throughout the United States and Canada by dispatching service
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technicians during the after business hours.
Maintain information on all calls, schedule service calls, and dispatch appropriate
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personnel using a computer aided dispatch system.
Confer with customer or supervising personnel in order to address questions, problems, and
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requests for service.
Monitor ADA phones for entrapped passengers, advise personnel at local branches for
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immediate dispatch and contact emergency call list to make the customer aware of the situation.
Target Aug 2008 – Mar 2010
Hurst, TX.
Clerical/Receptionist
Answering and directing phone calls, distributing messages.
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Heavy data entry, distributing documents and correspondence, handling incoming work
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requests.
In charge or filing system.
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Assisting customers with questions and a team of over 100 employees.
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Coordinating work flow, organizing meetings and appointments, managing petty cash.
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Operating switchboard, answering 6 telephone lines.
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Maintaining stock of office supplies, sorting and distributing mail.
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Serve as a liaison with vendors and distributors.
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Positive, pleasant and professional interaction with associates, clients, vendors, and other
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staff members.
Accounts payable entry, making bank deposits, and maintaining the store budget.
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COMPUTER SKILLS
Typing proficiency of 127 wpm with minimal errors.
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Technically proficient in Microsoft Office, including Word, Excel, Outlook, Publisher, Access, and
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PowerPoint.
Additional expertise in QuickBooks, Adobe, Pro doc, Westlaw, Peachtree Accounting, and
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Publisher.
EDUCATION
University of Texas at Arlington Arlington, TX 2008 – 2011
Human Resources Management
Azle High School Azle, TX 2003 – 2007
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