Sales Manager
Resume:
Kyle Mason
Prairie Village, KS 66208
****.******@*****.***
Objective
To acquire a management position where I can effectively utilize my
expertise in human relations, service management, and staff recruitment and
retention.
Qualifications
Versatile and skilled business professional with excellent hands-on
experience in developing and improving sales/performance for business
operations. An assertive manager with outstanding interpersonal
communications, negotiation and people management skills.
Work Experience
2006-2010
Stanley Tire & Automotive Inc. (A Firestone affiliated
dealer)
Title: Part Owner / Store Manager
Began career as Assistant Store Manager, was then promoted
Store Manager and soon after became a Part Owner in 2009 to 2010.
. Managed a team of 15 employees.
. Responsible for employee recruitment and retention.
. Trained new employees.
. Assigned everyday tasks and duties to employees.
. Generated sales reports daily, monthly, quarterly, and annually.
. Created monthly expense reports.
. Generated monthly income statements and balance sheets.
. Created and modified daily cash flow reports.
. Handled cash out procedures for customer transactions daily.
. Executed monthly paid-out reports and cash transactions.
. Kept consistent inventory levels on a weekly, monthly, and annual
basis.
. Sold vehicle repair services, preventative maintenance services, and
other automotive services speaking directly with customers daily.
. Consecutively led in store total sales.
. Consistently responsible for over half of monthly gross sales.
. Executed all day to day operations.
. Operated all aspects of service department & sales department while
coaching a team of employees.
. Created and deployed company policies and systems to achieve set goals
in quality, performance, cost and production.
. Organized and executed store meetings on a monthly basis.
. Performed marketing techniques by visual aid, display, and
presentation order of entire store.
. Created, edited, and approved marketing material for the Company.
. Set store inventory levels, while maintaining those levels on a
monthly basis.
. Invoiced and received accounts payable and accounts receivables.
2010 - Current
Tires Plus
Bridgestone Retail Operations
Store 244195 / 8117 South Overland Park District 43
Title: Service Manager
. Teammate selection and retention.
. Selecting, coaching, and training service staff.
. Served customer needs in automotive repair.
. Sold vehicle repair services, preventative maintenance services, and
other vehicle services.
. In-depth automotive repair knowledge, people skills, customer
relations, and scheduling.
. Managed service department inventory.
. Managed service department equipment.
. Constructed service department store meetings as needed.
. Represented as a liaison between technicians and customers.
. Consistently lead sales department in sales volume per associate.
. Lead, coached and supervised a team of technicians while completing
orders for parts, materials, and equipment.
. Customer satisfaction resolution.
. Performed opening and closing store duties daily.
. Handled customer account transactions.
. Processed accounts payables and account receivables for company
vendors.
Education
2004-2007
Pittsburg State University, Pittsburg Kansas.
Bachelor in Business Administration, Management.
Automotive Technical Studies
Extra-curricular Activities
Pittsburg State Varsity Basketball
Member of FCA (Fellowship of Christian Athletes).
Certifications
ASE Certified C1 Sales Professional, Ultra High Performance
Bridgestone/Firestone Tire Expert, Member of MACS Air Conditioning
Certified Professional, Member of Motorist Assurance Program, Tire Plus Top
Gun training 2010.
Computer Skills
PC/MAC word processing, spreadsheets, databases, Microsoft Office,
Internet, e-mail, All-data, Mitchel On-Demand.
References: Austin Berke, Architect, Burns & McDonald, 913-***-****; Jestin
Mann, ADP Sales Professional, 310-***-****; Kyle Perez, RED Development,
Contact this candidate