Technical Support Help Desk
Resume:
James Coleman
Dallas, Texas, 75229 E-
Mail:***********@*****.***
OBJECTIVE
To obtain a challenging and fast paced technical help desk position.
? Several years of top, diversified experience.
? Strong background in technical support, account management, staff
training and supervision, order processing, data entry, account
troubleshooting, technical support, records maintenance, report
preparation, and public relations.
? A proven track record in ensuring that collection rate was at or
above 90 percent of agents.
? firmly committed to achieving first call resolution of all technical
issues.
? Extensive knowledge Windows, Word, Excel, and PowerPoint.
? Results-oriented, with an ability to see all assignments to
successful completion.
? Excellent organizational, communication, and analytical skills
? Works well with all levels of management, co-workers, and the public.
? Thrives in a busy, fast-paced demanding working environment.
PROFESSIONAL EXPERIENCE
Pro Staff Temporary Services, Irving, Texas
Help Desk Migration Technician (October 2010- June 2011)
Responsible for providing technical support for 300+ users and ensure
proper maintenance of workstations, printers and peripherals. Respond to
user service requests and expeditiously resolve trouble tickets to maximize
system uptime. Deploy new workstations and printers, installing operating
systems, applications, and drivers, and configuring appropriate network
properties and hardware. Created ghost images of workstations and performed
routine backup of data.
Auto Zone, Memphis, Tennessee
Help desk Support Technician (January 2006-August 2010)
Responsible for providing daily technical support for email, network,
connectivity, telecommunications, peripheral equipment, and system
maintenance. Set up computers install software. Responsible for
transferring help desk requests from email to web based remedy system,
which reduced response time by thirty percent.
Auto Zone, Memphis, Tennessee
Vendor Collections Agent (June 2004-January 2006)
Responsible for bankrupt franchisee collections, skip tracing, resolving
outstanding account disputes, Invoicing accounts for redemption. Negotiated
settlements of accounts according to company guidelines. Supervised a team
of nine collection agents, working in a fast paced commercial vendor
services call center.
Auto Zone, Memphis, Tennessee
Collections Specialist (January 2000-June 2004)
Handled a high level of outbound calls pertaining to the reconciliation,
and collection of thirty day overdue delinquent credit card accounts.
Facilitated new hire Federal Debt Collections Practices Act certification
training class.
Contact this candidate