Customer Service Sales

Yesenia Ortiz

**** ***** ****** . *******, ***** 78557

Phone: 956-***-**** . Email: *********@*****.***

Education

The University of Texas - Pan American

Edinburg, Texas

Bachelor of Science in Psychology

Minor: Spanish

Anticipated graduation date: May 2010

Experience

Penncro Associates Inc.

Mcallen, Texas Agent

Representative

January 2010-August 2010 (Fireside Auto Loans & Bank of America)

o Outbound and inbound calls, Collect over due payments

o Verified information, Input customers Information in computer of

method of payment, date, and how

o Persuade customers to give payments

Burlington Coat Factory

Edinburg,Texas Customer Service/Cashier (Full

Time) February

2009-December 2009

o Face to face interaction with customers would assist them with

any general questions

o Would have a solid knowledge of the store products

o Organize department with new merchandise, maintain the floor

clean,do price changes along with other responsibilties.

o Backup cashier,charge customers,count till at the end of

shift,input to the tally system program

The University of Texas - Pan American

Payments and Collections

Edinburg, Texas

Work Study (Part Time)

January 2008 - January 2009

. Provide administrative assistance and customer service for the

Payments and Collections Office at UTPA.

. Assist office with handling phone inquires, providing students

information on registration payment deadlines, information on

disbursement check and transferring to appropriate university

personnel.

. Handle bulk mailings, entering data into computer system and help

with other miscellaneous administrative functions.

Mervyn's

McAllen, Texas

Sales Associate (Full Time / Seasonal)

November 2007 - January 2008

. Assisted retailer with seasonal help during busy holiday period,

providing bilingual (English and Spanish) customer service, aiding

customers with product knowledge, merchandise availability and

helping with customer check out at the register.

. Cross-trained to help various departments in store: Men and Women

clothing, Houseware, Jewelry, Shoes and Children's Department.

. Promoted special incentives and credit card services, consistently

meeting credit card quotas, recognized as top credit card associate

during competition.

Valley View Elementary School

Hidalgo, Texas

Secretary (Full Time)

June 2006 - August 2006

. Aided elementary school administrators during summer school with

organizing office files, answering phones and helping check in

campus visitors.

. Assisted 1st grade teacher with tutoring and mentoring of summer

school children, maintaining classroom behavior while helping

students focus on their studies.

Community Service / Volunteerism

McAllen Medical Hospital, Volunteer (Over 50 hours)

Skills

Language: Bilingual in English and Spanish, ability to read, write

and speak fluently.

Computer: Microsoft Office, Word, Excel, PowerPoint.

Interpersonal: Ability to work well in a team environment and

independently, sales experience and capable of meeting customer's

needs, distinguished as a top leader (high school cross-country team)

and ability to multitask and excellent and organizing priorities.

Contact this candidate