Customer Service Administrative Assistant

Location:

Posted:

June 30, 2011

Acralys Martin

Las Vegas, NV 89128

Email: ********@*******.***

Objective: Obtain a position as a Administrative Assistant Bilingual.

Qualifications:

• Well-developed interpersonal skills. Enjoy working as a team with a diversity of guest and staff.

• Ten (10) years of customer service and sales experience.

• Skilled in utilization of various computer systems such as Acres Players Club, Opera, Word, Excel, Outlook, Access and

PowerPoint.

• Function well in fast pace atmosphere.

• Bilingual (fluent in Spanish and English).

Experience:

Players Club Assistant Shift Manager, August 2009-February 2011, Bellagio Hotel & Casino.

• Managed daily operations for a staff of up to 12 representatives responsible for guest service.

• Handle multiple tasks, including, but not limited to ordering and stocking Players Club supplies, answering phones,

responding to email, assisting guests, Player's Club staff, Slot Host, managers and executives.

• Improved guest relations and enhanced the overall guest experience by answering questions and resolving customer's

complaints and problems.

• Exceeded employer's expectations with "above and beyond" focus on guest retention, paying attention to quality service and

consistent applications of extra effort.

• Issue comps and revisions for Slot and Table players. Activated Freeplay, Gift cards and Airfare.

Players Club Representative, February 2005 - August 2009, Bellagio Hotel & Casino.

• Took on additional workload as acting supervisor for over a year without the need for additional support staff.

• Drove revenue by communicating and demonstrating benefits of promotions and special offers to new and returning guests.

• Volunteered to train over 25 Guest Service Representatives on Players Club data entry as backup for the Slot Players Club

Department.

• Aided Special Events Department by organizing, setting up, and distributing credentials and gifts for multiple events such as

slot tournaments, giveaway, Super Bowl, entertainment event, and New Years Eve.

Casino VIP Service Representative, October 2002 - April 2004, Caesars Palace Hotel & Casino.

• Booked hotel rooms, shows, restaurants, limousines, amenities, and cabanas among other things.

• Evaluated play and made comp decisions.

• Oversaw event coordination for the Casino Marketing Department office related events.

Guest Service Ambassador, August 1999 - October 2002, Paris Hotel & Casino.

• Provided tours of the Eiffel Tower and property.

• Promoted the property restaurants and other amenities.

Education:

1999 - 2004 UNLV and CSN, Hotel Management

1997 - 1999 Area Trade Technical Center, Las Vegas, Hotel Operations.