Customer Service Manager

Lena B. Trout

** **********

Laguna Niguel, ***** CA

*** – 235 - 6190

Email:

************@*****.***

Attributes

1. Excellent customer service skills

2. Large experience in export/import; handled established & new accounts for China, European & US import

3. Fluent in English, Norwegian, French, Swedish, Danish, working knowledge of German

4. Accomplished event planning / tradeshow skill set

5. Highly efficient organizational skills

6. The ability to work well with others

7. Extensive experience in product marketing and promotion

8. Knowledge of all aspects of advertising and media buying

9. Excellent problem solving skill set, superior office management abilities

10. Proficient in book keeping and data base management

11. Ability to design and implement office systems

12. Proficient in all aspects of public relations and promotion

13. Innovative, goal-oriented and creative approach to delivering results

Employment History

Import/Export Coordinator : F urniture Resources, I rvine, CA-USA

L ady Elegance INC, Westwood, CA

E ricsson - Spetelec, Paris, France

Customer service: A merica West Airlines, Las Vegas, NV

P innacle Luxury Tours, Travel Agency, I rvine

Sales/Marketing Coordinator : Berendsen Power Motion Control, Stavanger,

G roup of Restaurants/Clubs “Le Café De New

Restaurants & Niteclubs,

Paris, France

Co-Owner/Manager : Scandinavian Import Company Urdal, Paris, F

The International O.E.C.D.

O rganization for Economic Cooperation

& Development, Paris, France

Medical Record Clerk : Saddleback Memorial Hospital, Laguna Hills,

T ranslator: Tolk24, K ristiansand, Norway

T radeshows: P roduct promotion representative at t radesho

Paris, France

Education

Ecole Ecole de langue Francaise,

I nternational French Language School

d’Alliace

F rancaise, Certified Secretariat Medico-

Paris, France Social

Centre P rive d’E

nseignement,

Paris, France

Certified from C.T.I. Business Administration

Centre de Techniques In ternationals

Strategie and Management of Commercial

-

de Paris,

Paris, France Technical Marketing and International Trade

-

Logistics Transportation – Technical Insurance

-

Payments and International Finance

-

Business Administrative

-

Management/Finance/Marketing

-

Other

Language Fluent in English, Norwegian, French,

Swedish, Danish,

working knowledge of German

IT-knowledge Microsoft Office, Word, Excel, Access, Outlook, QuickBooks, PowerPoint

Hobbies For a number of years I was on the board of a prestigieus Norvegiean/French club,”Cercle Norveg

I, amoung a couples of some other board members, published a monthly newspaper with cultural a

entertainers and other public figures)

I used to organise art exhibitions premiere events in OC.

Referances

Isabelle Kelman Director of

the French

School

”Alliance

Francaise”

Newport

Beach,

California,

USA

Phone: 949

295 4149

Email:isabelle

.kelman@free

.fr

Nader Rad General Counsel, Toshiba America medical System, Tustin, California, USA

Phone: 714-***-****

Email:*********@***.***

Suzanne Ginsburg Earlier coworker at O.E.C.D. Paris,- Santa Fee, NM, USA

Phone: 248-***-****

Email:******@*****.***

Torbjørn Ravnås Director of Mentor Partner, Kristiansand, Norway

Phone: 90 68 89 97

Email:********.*******@*************.**

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