Customer Service Human Resources

Profile

Goal-oriented, organized and motivated individual with strong leadership

capabilities

Excellent communication, written and interpersonal skills

Maintains excellent communication skills, problem resolution abilities, and a

high-level of confidentiality

Excellent ability to work with all levels of internal management and staff,

vendors and customers

Ability to direct complex projects from concept to fully operational status

Experience

Chapman Development LLC.

May 2009 - Present

Executive Assistant to President

Responsible for managing all executive level administrative tasks that include

conference calls, meetings, travel arrangements, and coordinating all corporate

events, office luncheons and holiday event planning

Company Treasurer - initiating wires, weekly deposits, open accounts,

confirming sufficient funding, communicating all cash requirements to President

Accounts Payable - primary vendor point of contact, entering all invoices for

multiple entities, resolving all invoice discrepancies, auditing and

reconciling company credit cards monthly expense reports including supporting

documentation with contract/project codes, responsible for processing all

current requisitions, process monthly expense reports reflecting all proper

backup and budget coding

Purchasing - obtaining all competitive bids for new services and presenting

best options to owner for final decision. Responsible for all purchases i.e.

software, office supplies, maintenance supplies for properties, etc.

Payroll - responsible for handling all payroll duties to include garnishments

and direct deposit set up

Perform general administrative tasks; faxing documents, filing, processing

company mail, scanning or photocopying, updating and maintaining company

calendar as well as presidents personal calendar, scheduling all maintenance

calls for any repairs needed

Established and maintain electronic filing for each entity or property

Providing direct support to president and managing partners

SLM Concrete Company, Inc. January 2005

- May 2009

Office Manager/ Project Coordinator

Responsible for all aspects of accounts receivable, including all collection

calls, along with placing liens against properties that resulted in default of

payment.

Offered customer service for all current and past customers

Provided human resources support (health insurance, employee leave,

federal/state taxes, maintain and upkeep employee files)

Processing company payroll including any garnishments

Verified invoices and other expenditures, create new invoices utilizing AIA

contract forms

Fairfax County Court Services - Fairfax, VA June 2001 - January 2005

Probation officer I

Conducted one-on-one investigation with defendant at the time of arrest

Assisted law enforcement and magistrates by running all local and state

criminal records for defendants

Prepared reports for the court and provided recommendations

Collected background information by interviewing defendants and families

Processed all local and federal criminal background records

Education

B.A. Administration of Justice George Mason University - Fairfax, VA 2000 -

2004

Minor in Psychology and Sociology

Graduated summa cum laude

Master's in Public Administration Virginia Tech University - Blacksburg, VA

In progress

Certified Notary Public, State of Virginia

Qualified in Intuit QuickBooks Accounting Software May 2011

Skills

Fluent in Portuguese and speaks Spanish

Working knowledge in both Windows & Mac Operating Systems

Experienced with Microsoft Office Suite 2003 - 2010

Proficient in Peachtree Accounting Software

References Available Upon Request

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