Customer Service Sales Representative

Irene V. Blanchard

**** *********** **** *********, ** 37922 865-***-****

*********.*****@*****.***

Results-driven administrative support/ customer service

professional possessing exceptional coordination, communication

and analysis skills. Superior leadership skills acquired by

directing cross-functional teams to achieve project objectives.

Proven ability to service both internal and external customers

through dedicated technical support and tailored training, while

pursuing improved operational efficiencies.

Education University of Tennessee, Knoxville Masters of Business

Administration

Logistics and Transportation, Marketing GPA 3.6/ 4.0

. Recipient of the John Deere MBA Fellowship

University of Tennessee, Knoxville Bachelor of Science

Logistics and Transportation GPA 3.8/ 4.0

. Most Outstanding Logistics and Transportation Senior

. Recipient of the William Way Junior Scholarship

Skills Lotus Notes; Microsoft Access, Excel, Outlook, PowerPoint, and

Word; Quickbooks Pro; SAP

Experience Morning Star CDC, Inc. Knoxville, TN

04/11 - Now

Administrative Assistant

. Reviewed job applications and conducted interviews for new

Admin Assistant opening

. Performed fingerprinting background checks and verified

references for new employees

. Maintained both staff and children files with appropriate

documentation per DHS regulations

. Revised outdated marketing brochure with improved text and

spelling for mass printing

. Addressed storm hail damage/ flooding by contacting local

contractors for repair estimates

. Discussed space availability for new children by marketing to

parents via telephone

The Gilded Nest Knoxville, TN

02/10 - 04/11

Proprietor

. Created new business concept, as well as effective marketing,

for sole proprietorship

. Forged new relationships with wholesale vendors to obtain

quality products

. Managed accurate, up to date business records for both

inventory and sales

Naterra Land of TN, LLC Sevierville, TN

04/06 - 01/08

Development Coordinator

. Drafted various legal documents including restrictions,

purchase agreements and receipts

. Directed the HOA of 320+ families for The Homestead in Wears

Valley Subdivision (1200 acres)

. Prepared annual budgets of ~$125K by analyzing the HOA's

estimated needs

. Coached Property Manager to handle HOA needs properly and in

a timely manner

. Effectively planned, organized and led various meetings and

functions as HOA Secretary

. Achieved new inventory by coordinating final details of plat

submittals for Blount and Sevier County

. Handled local office AR by coding vendor invoices

appropriately per corporate guidelines

Operations Analyst/ Executive Assistant

. Dissected various sources of real estate information to

assess local Sevier County market

. Established baseline pricing for sales team on new, upcoming

subdivision phases

. Renegotiated revised contract terms with landlord to achieve

new office objectives

UPS Knoxville, TN

03/03 - 04/06

Straight Line Sorter (SLS) Specialist

. Created bagger dispatch layout in order to implement new SLS

distribution plan

. Evaluated SLS performance daily and weekly

. Served as communications liaison by leading SLS Cross-

Functional Meetings

. UPS Coordinator for Children's Hospital's Fantasy of Trees

and Love Kitchen meal deliveries

Sales Representative

. Sold UPS/ State of TN shipping contract to the University of

Tennessee at Knoxville

. Created trusting relationships with over 100 customers valued

at $75,000

. Implemented various shipping interfaces (software and web-

based) for customers

. Effectively trained both individuals and groups on WorldShip

and CampusShip

Internships Masco Corporation Taylor, MI - Transportation Intern

John Deere Commercial Worksite Products, Inc. Loudon, TN -

Supply Management Intern

U.S. XPRESS, Inc. Chattanooga, TN - Operations Intern

National Print Group, Inc. Chattanooga, TN - Administrative

Assistant/ Customer Service Rep.

Contact this candidate