Manager Training

TERRY D. OGERLY, MBA

***** ***** ****, ****, ******** 80470

303-***-**** *******@***.***

DIRECTOR/MANAGER OF INSTRUCTIONAL DESIGN

Security Clearance: TSBI (Inactive)

Domestic / International

Leadership ~ Learning Management Systems (LMS) ~ Strategic / Tactical Planning

Leadership Development ~ Program Design ~ Curriculum Development ~ Needs Evaluation

Process Improvement ~ Organizational Change ~ Communication / Presenter / Facilitator / Delivery

Client / Vendor Relationship Management ~ Technical Documentation ~ Government Contracting

Succession Development Programs ~ Competencies Models ~ Research & Analysis ~ Sales Support

Budgeting / Return on Investment (ROI) ~ CPLP ~ ASTD ~ SME ~ Training / Mentoring ~ e-Learning

An accomplished, results-driven Learning and Development leader with extensive

experience in managing learning management systems, developing strategic action plans

to implement dynamic learning programs, establishing standardized methods and

procedures for delivery, evaluation, measurement and reporting and to provide

comprehensive curriculum for succession planning initiatives.

Indentified current and future training needs and designed and implemented effective

training programs. Proven ability to build strong working relationships, internal and

external. Experience in working in a global environment. Oversees the development of

curriculum to address skill gaps for employees at all levels including the use of technology

tools, LMS, measures training ROI, and training effectiveness.

Ability to create momentum and foster organizational change. Known for outstanding

verbal, written and presentation skills. Plans, directs and coordinates learning objectives

and instructional strategies, which include the development of the best methodologies for

training delivery.

MBA, University of Phoenix, Denver, Colorado. B.S., Management & Computer

Information Systems, Park College, Parkville, Missouri.

KEY ACHIEVEMENTS

• Improved training and learning standards for a staff of 250K.

• Developed training response for both Universal and Enterprise RFPs.

• Designed Operational Support Systems (OSS)

• Planned and coordinated implementation training for Governmental agencies.

• Presented recurring leadership briefings to the Army Chief of Staff.

• Established action plans, defined requirements and improved processes.

• Managed P&L.

• Secured a large-scale, $68B telecommunications contract.

• Managed 14 direct reports and an annual budget of $1.5M.

TERRY D. OGERLY, MBA PAGE 2

(Key Achievements Cont’d.)

• Revised the sales training program to better develop sales talent. New hires contributed

25% more sales production.

• Improved a call center’s training curriculum by focusing on critical and high-priority calls,

which improved efficiency by 23%.

• Integrated web-based instruction into the Learning Management System.

• Reduced LMS costs by $800K.

• Created a Master Calendar that logged seminar training.

• Redesigned evaluation tools, coordinated evaluation events and revamped the process for

collection information.

• Directed a telecom certification training program.

• Supported the RFP Federal Networx contracting team.

• Planned and directed the Army-wide Common Leader Training Evaluation Program.

• Implemented the Train-the-Trainer Program.

• Responsible for implementing TQM principles.

• Improved training at 46 worldwide leadership schools.

• Coordinated a corporate-wide migration to a common LMS (Learning Management

System.

• Designed, developed and implemented a new sales course.

• Created and implemented Government Agency training.

TECHNICAL SKILLS / MEMBERSHIP

MS Office Suite

Studying for Captivate 5 Adobe Certification

American Society of Training Development (ASTD)

CAREER SUMMARY

Training and Development Manager

~Qwest Communications, Denver, Colorado~

Training Manager

~Nextel Communications, Denver, Colorado~

Support Manager

~Wal-Mart, Denver, Colorado~

Director, Evaluation and Standardization

~U.S. Army, Fort Bliss, Texas~

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