Customer Service Administrative Assistant
Resume:
Tanisa J McDonald
**** ***** ***** *****, *********, GA 30253
Phone: 678-***-****
Alt: 404-***-****
**************@*****.***
Objective Seeking position in a business office that will allow me to expand my current
knowledge of the service industry
Microsoft Office PTO President Orator/Public speaker
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Professional Skills
Microsoft Windows Typing (30+ wpm) GHP Georgia Health
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Partnership
Internet Proficient Office Procedures
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Business English
QuickBooks Telephone Skills •
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Management Skills
Scheduleview Constant Contact •
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Customer Service Skills
Filing/Editing Event Planner •
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Education Weaver High School / High School Diploma/ Completion Date: 06/96
Shorter College, Atlanta GA., Student class representative; Attendance 100%,
Major: Business Science, GPA 3.0
Strayer University, Morrow, GA, Degree to be awarded in 2012
Major: Information System, GPA 3.0
Ability to work in a fast paced atmosphere
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Employment Skills
Excellent customer relations and customer rapport
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Ability to follow instructions well and make decisions with no supervision
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Delegate responsibilities to employees to meet company’s expectations
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Effectively developed telephone communication skills and consistently met quotas
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Manage administrative assistants to insure office ran smoothly
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Centralized contact point for all communications, problems and administrative
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inquiries posed by health professionals, doctors and patients
Monitor financial performance and did collections for office
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Responsible for contacting District and Family Attorneys for court assigned cases and
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subpoenas for doctors, including the preparation of official documents for court
proceedings
Responsible for ordering supplies and overseeing shipping and receiving
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Explain policies, procedures and outstanding balance information with clients
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Work front desk by greeting clients, directing and answering a multi line switch
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board
Scheduled and confirmed client appointments using scheduleview
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Score and report testing to appropriate clinical staff for psychological and
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psychosexual evaluations
A team player with organizational and communication skills with the ability to
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independently multitask.
Conscientious, dependable, enthusiastic worker
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Employment History
11/04 – 11/07
Administrative Assistant, Medlin Treatment Center Stockbridge, GA.
01/99 – 08/04
Medical Records, Connecticut Surgical Group, Hartford, CT
08/98– 01/99
Receptionist, Connecticut Medical Examiner’s Office, Farmington
CT., Temporary Assignment
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