Tiffany Williams

*** ********* ******

Memphis, Tennessee 38107

Phone: 901-***-****

abg809@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I am a dedicated professional with over 17 years of comprehensive, hands-on

experience within the field of Public Administration. I am a high achiever

with remarkable energy and enthusiasm. I am a results-oriented person with

achievement in the following areas:

. Team Participation and Cooperation .

Communication and Interpersonal Skills

. Adaptability and Flexibility .

Leadership/Supervisory/Management Skills

. Commitment to public service .

Written and Verbal Skills

EMPLOYMENT HISTORY

DDN Pharmaceutical Logistics, Memphis, TN

2007 - Present

Corporate Quality Training Manager/ Document Control

Administator

Execute required project responsibilities relating to pharmaceutical

procedures; in addition to, establishing valued client contact in order to

build a bridge for future business.

o Provide leadership, management and continuous training to all DDN

employees and Management on new, current and revised Standard

Operational Procedures, client specific protocols and work

instructions.

o Design, create, write, and implement new processes, work

instructional procedures, and training programs to ensure compliance

with client requirements.

o Write and issue audit reports and verify corrective and preventive

actions.

o Effectively communicate with employees, customers, suppliers and

senior management teams.

o Manage corrective and preventive action systems: including action

initiation, root cause analysis and investigation, closure and

verification of effectiveness.

o Conduct facility tours for client audits and potential customers.

o Monitor and process client pharmaceutical releases.

o Investigate and resolve customer complaints by tracking, developing,

and submitting a CAPA Investigation Reports.

o Train, assist, and manage quality assistants.

o Coordinate and host all specialized training events

o Assist HR with recruiting temporary employees for on-site contracted

services.

o Monitor ambient/controlled substance product shipments. Inspect

client specific product; in addition to, entering the inspection

results into the validated SAP System.

o Review, write and approve client specific protocol and standard

operating procedures.

o Manage various client accounts by adhering to daily customer

requests.

o Conduct internal and external audits on third-party vendors,

preferred suppliers, and transportation carriers.

o Maintain and update all training records and procedures in the

Document Management System.

o Travel to satellite facilities to conduct annual training with new

and existing employees

Williams-Sonoma, Olive Branch, MS

2001 - 2007

Quality Assistant Manager/Special Project Assistant

Provided quality assistance to all Williams-Sonoma (WS) call centers,

concept supply chain analysts, and third party vendors.

o Handled and resolved all customer quality requests, disputes, and

highly escalated orders.

o Handled all special receipts, dock audits, and the finalizing of

product location status on all special product received for

departmental project investigations.

o Cleared purchase orders in the system after investigation resolution.

o Interviewed, trained and managed a team of employees for daily project

assignments.

o Assisted management with all company projects, site tours, and public

donation appearances.

o Developed and implemented procedures regarding special project

department.

o Trained departmental employees on the Warehouse Management System.

o Conducted off-site tours and inspection projects.

o Analyzed and assessed MTL Reports for internal packaging issues.

o Handled compliancy issues with vendors, catalog developers and UPS,

Exel, and USPS vendors.

o Managed departmental budget, employee time and attendance through

daily reporting.

Technicolor Distribution Center, Memphis, TN

1999 - 2001

Office Administrator

Coordinated, cross-trained and assisted office staff with daily

responsibilities.

o Provided daily reconciliation and verification sales reports to senior

management.

o Maintained departmental employees, budget reports, resolved company

pay issues, and resolved sales order errors.

o Coordinated all special promotion site tours and projects

EDUCATION

Bachelor of Arts, College of Communication and Fine Arts, May 2006

The University of Memphis, Memphis, TN

Major, Journalism/Public Relations

NATIONAL RECOGNITION AND AWARDS

N.A.P.W. National Association of Professional Women, VIP Member

SPECIALIZED TRAINING

CPR Training

Continuous Improvement Training

Nonviolent Crisis Intervention Training

TQM (Total Quality Management) Training

Six Sigma Training (Green Belt)

Train The Trainer Certified, American Management Association

ISO 9001:2000 Training

Dale Carnegie Management Training

Hazmat Training

SPECIAL SKILLS AND COMPUTER TRAINING

Microsoft Outlook, Word, Excel, Access, Publisher, PowerPoint, Adobe

Photoshop, Illustrator, AS/400, WMS, Adage 4.0 and SAP System

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