Training Management
Resume:
Tiffany Williams
Memphis, Tennessee 38107
Phone: 901-***-****
*******@***.***
SUMMARY OF QUALIFICATIONS
I am a dedicated professional with over 17 years of comprehensive, hands-on
experience within the field of Public Administration. I am a high achiever
with remarkable energy and enthusiasm. I am a results-oriented person with
achievement in the following areas:
. Team Participation and Cooperation .
Communication and Interpersonal Skills
. Adaptability and Flexibility .
Leadership/Supervisory/Management Skills
. Commitment to public service .
Written and Verbal Skills
EMPLOYMENT HISTORY
DDN Pharmaceutical Logistics, Memphis, TN
2007 - Present
Corporate Quality Training Manager/ Document Control
Administator
Execute required project responsibilities relating to pharmaceutical
procedures; in addition to, establishing valued client contact in order to
build a bridge for future business.
o Provide leadership, management and continuous training to all DDN
employees and Management on new, current and revised Standard
Operational Procedures, client specific protocols and work
instructions.
o Design, create, write, and implement new processes, work
instructional procedures, and training programs to ensure compliance
with client requirements.
o Write and issue audit reports and verify corrective and preventive
actions.
o Effectively communicate with employees, customers, suppliers and
senior management teams.
o Manage corrective and preventive action systems: including action
initiation, root cause analysis and investigation, closure and
verification of effectiveness.
o Conduct facility tours for client audits and potential customers.
o Monitor and process client pharmaceutical releases.
o Investigate and resolve customer complaints by tracking, developing,
and submitting a CAPA Investigation Reports.
o Train, assist, and manage quality assistants.
o Coordinate and host all specialized training events
o Assist HR with recruiting temporary employees for on-site contracted
services.
o Monitor ambient/controlled substance product shipments. Inspect
client specific product; in addition to, entering the inspection
results into the validated SAP System.
o Review, write and approve client specific protocol and standard
operating procedures.
o Manage various client accounts by adhering to daily customer
requests.
o Conduct internal and external audits on third-party vendors,
preferred suppliers, and transportation carriers.
o Maintain and update all training records and procedures in the
Document Management System.
o Travel to satellite facilities to conduct annual training with new
and existing employees
Williams-Sonoma, Olive Branch, MS
2001 - 2007
Quality Assistant Manager/Special Project Assistant
Provided quality assistance to all Williams-Sonoma (WS) call centers,
concept supply chain analysts, and third party vendors.
o Handled and resolved all customer quality requests, disputes, and
highly escalated orders.
o Handled all special receipts, dock audits, and the finalizing of
product location status on all special product received for
departmental project investigations.
o Cleared purchase orders in the system after investigation resolution.
o Interviewed, trained and managed a team of employees for daily project
assignments.
o Assisted management with all company projects, site tours, and public
donation appearances.
o Developed and implemented procedures regarding special project
department.
o Trained departmental employees on the Warehouse Management System.
o Conducted off-site tours and inspection projects.
o Analyzed and assessed MTL Reports for internal packaging issues.
o Handled compliancy issues with vendors, catalog developers and UPS,
Exel, and USPS vendors.
o Managed departmental budget, employee time and attendance through
daily reporting.
Technicolor Distribution Center, Memphis, TN
1999 - 2001
Office Administrator
Coordinated, cross-trained and assisted office staff with daily
responsibilities.
o Provided daily reconciliation and verification sales reports to senior
management.
o Maintained departmental employees, budget reports, resolved company
pay issues, and resolved sales order errors.
o Coordinated all special promotion site tours and projects
EDUCATION
Bachelor of Arts, College of Communication and Fine Arts, May 2006
The University of Memphis, Memphis, TN
Major, Journalism/Public Relations
NATIONAL RECOGNITION AND AWARDS
N.A.P.W. National Association of Professional Women, VIP Member
SPECIALIZED TRAINING
CPR Training
Continuous Improvement Training
Nonviolent Crisis Intervention Training
TQM (Total Quality Management) Training
Six Sigma Training (Green Belt)
Train The Trainer Certified, American Management Association
ISO 9001:2000 Training
Dale Carnegie Management Training
Hazmat Training
SPECIAL SKILLS AND COMPUTER TRAINING
Microsoft Outlook, Word, Excel, Access, Publisher, PowerPoint, Adobe
Photoshop, Illustrator, AS/400, WMS, Adage 4.0 and SAP System
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