Quality Assurance Manager

Melissa A. Slonaker

**** *** ******* ***

Bellbrook, Ohio 45305

937-***-****

*******.********@*****.***

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Objective:

Match my Microsoft Office, web development, writing skills, teamwork

abilities and positive attitude with a forward thinking company to benefit

both parties.

Employment History:

Receptionist (2009 - Present)

Visiting Physicians Association

. Route incoming patient calls to appropriate personnel and take

messages when needed

. Stamp, sort, and distribute incoming faxes and mail

. Take new patient information and create new patient files

. Assist co-workers with paperwork, filing, sorting

. Assist manager as needed with varying tasks

Receptionist/Shipping Clerk (2007 - 2009)

Barco, Inc. Avionics and Simulation Division

. First line contact via receptionist desk and multi-line phone system

. Route visitors and phone inquiries as appropriate

. Maintain documentation and insure compliance with ITAR (International

Traffic in Arms Regulations) and C-TPAT (Customs Trade Partnership

Against Terrorism) for all visitors and internationally shipped items

. Ship purchases for both domestic and international customers,

maintaining compliance with Exporting laws

. Assist in filing and shipping purchase and repair orders

Data Entry (2002 - 2007)

Maritz Automotive Research Group

. Work as a team member, and a sole contributor, in job problem solving

and testing ways to lower costs and improve efficiency

. Assistant trainer and coach fellow employees, insure proper

documentation and rules are followed

. Quality Assurance - Review customer satisfaction surveys for accuracy,

prepare and send files to Project Division

Relay Operator (2001 - 2002)

Ohio Relay for the Deaf CSD (Communication Service for the Deaf)

. Receive and place calls for the Deaf and Hard of Hearing

. Required by federal regulations to type a minimum of 65 wpm

. Ensure that the deaf were informed of everything being said, as well

as everything going on in the background

Shift Manager (1996 - 2001)

Wendy's

. Manage 4-10 employees to include daily shift placement

. Insure proper food handling and procedures were followed

. Train new employees in all areas of food preparation

. Manage stock levels and compiled monthly inventory lists

. Conducted daily cash-outs and counts

Education:

Stautenzenberger College, Toledo, OH (2004 - 2005)

Studies: A+ Hardware/Operating Systems, Network +, Programming the

Web, E-Commerce, Dreamweaver MX, Adobe Illustrator and Photoshop CS

Sinclair Community College, Dayton, OH (1998 - 1999)

Studies: History, Musical Theory, Musical Composition

W.E. Stebbins High School, Riverside, OH (1994 - 1998)

Studies: College preparatory, Music

Extracurricular Activities: Symphonic Band, Concert Band, Marching

Band, Pep Band, Instrumental tutoring

References available upon request.

Contact this candidate