Customer Service Manager

Betty Hunter

Address: **** ****** ***

Phone: 216-***-****

Email: *********@*****.***

OBJECTIVE

To secure a career in Administration, Business Development, Customer Service in a reputed organization, which

appreciates professional approach and hard work, where I can utilize my knowledge, various skills & experience in

contribution towards fulfilling the company’s growth objectives, develop my career and excel in the related field.

SUMMARY OF EXPERIENCE

Working as an Assistant Manager for Burlington Coat Factory

12 years in customer service, 10 years as an Administrative secretary

Established business contracts with corporate clients & corporate travel establishments

Provide training to new staff

Excellent Organizational Skills

Computer Proficiency

Detail oriented

Data Entry alpha/numerical 1800 kph

Telephone, 12 Line System

Word Processing and Typing 55 wpm

10 Key Calculator and filing

Software: WordPerfect, Microsoft Word, PowerPoint, Excel, Outlook and Internet

Good writing, analytical and problem solving skills

Ability to communicate effectively, operate standard office equipment, including but not limited to,

computers, telephone systems, typewriters, calculators, copiers and facsimile machines

Ability to follow oral and written instructions

Knowledgeable of principles and practices of basic office management and organization

Knowledgeable of the basic principles and practices of bookkeeping

Ability to work well with others

CAREER HISTORY

Self-Independent Clerical Contractor AL and OH 2004-Present

Burlington Coat Factory Assistant Manager Euclid, OH 2008-Present

Cleveland Range LLC Inventory Control Clerk Cleveland, OH 2006-2008

Value City Dept. Store Asst. Sales Floor Mgr. Euclid, OH 2006-2007

Lockheed Martin Data Entry Clerk Cleveland, OH 2005-2006

City of Selma Interim Secretary Selma, AL 2004-2004

Alabama State University Administrative Secretary Montgomery, AL 1999-2004

Administrative Experience:

: Data Entry for sale order and part transfers

: Military updates registration

: Created labels for natural and propane gas units

: Arranged shipment pickup through DHL, FedEx, Conway & Yellow

: Inventory parts as well as updated bins with labels for scanning

: Arranged travel itineraries and briefings on important issues

: Arranged conferences, meetings, luncheons and special events

: Maintained Discretionary funds and city’s reimbursement funds

: Supervised/trained intern students, gave evaluations for referrals

: Composed and edited correspondences, proclamation and condolence letters

: Organized and maintained administrative files

: Distributed and follow up city’s work order for routine and emergency repairs

: Took and transcribed minutes for city council meetings, conferences and regular meetings

: Proxy SAT, ACT and Teacher’s certification test

: Implemented and collated office desk top and computer manuals

: Processed daily cash, checks and money orders so accounts could be credited

: Communicated effectively with all levels of management

: Thorough knowledge of policies and procedures

: Oversee all aspects of general office coordination

: Maintain office calendar to coordinate work flow and meetings.

: Maintain confidentiality in all aspects of client, staff and agency information

: Interact with clients, vendors and visitors

: Answered telephones and transfer to appropriate staff member

: Open, sort and distribute incoming correspondence, including faxes and email

: Sign for and distribute UPS/FedEx or similarly delivered packages.

: Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing,

mailing and filing

: File and retrieve organizational documents, records and reports

: Set up and coordinate meetings and conferences.

: Collected and maintained inventory of office equipment and supplies

: Researched, priced and purchased office furniture, equipment and supplies

: Arranged for the repair and maintenance of office equipment

: Assisted in special events, such as fundraising activities

ACEDEMIC & PROFESSIONAL QUALIFICATIONS

Associates of Science : Trenholm State Technical College, Business Administration, June 1998

OPOTC : Ohio Peace Office Training Commission, May 2011

Certificate of Achievement : Tactical handcuff, Expandable baton, Pepper Spray, May 2011

CAREER ACHIEVEMENTS

Raised revenue for the accessories department of 200% which increased sales to approximately $5000 per month

PERSONAL STRENGTHS

Friendly and easy going with people, keen observer, fast learner, able trainer & good listener

REFERENCES

Available upon request

Contact this candidate