Customer Service Sales

Brandi Brodine

*** */* **** **** Cross Street,

Findlay, Ohio 45840 Cell: 419-

***-**** :

*************@*****.***

Career Overview

Dedicated customer

service representative

with motivation to

maintain customer

satisfaction and

contribute to company

success. I have

established five years of

customer service

experience in a fast-

paced environment.

Also,very personable

and responsible team

player with a positive

attitude.

Core Strengths

Creative problem solver Conflict resolution

● ●

Conflict resolution Customer service oriented

● ●

Developed listening skills Convincing sales strategies

● ●

Strong organizational skills Skilled telecommunicator

● ●

Fast learner with a wide range of practical

●

skills

Energetic work attitude

●

Proficient with handling large sums of money

●

Training

●

General store maintenance

●

Accomplishments

Customer Service:

● Consistently

received

positive

feedback

from guests

and created

repeat

business by

developing

long-term

relationship

s with

customers.

● Handled

guest

complaints,

maintaining a

positive

dining

experience

for all rest

Financial:

● Compiled

inventory

lists and

worked with

vendors for

product

pricing and

special

orders.

Tracked

this

information

both weekly

and

monthly.

● Handled

high volume

sales with

cash, credit

and gift card

transactions, balancing

cash draw

at end of

shift with

100%

accuracy

rate.

Conflict Resolution:

● Responsible

for handling

customer

complaints,

accurately

providing

information

to ensure

resolution of

product/serv

ice

complaints

and ensure

customer

satisfaction.

Work Experience

Swing Manager

October 2006 to Current

McDonald's– Findlay,

Ohio

● Provided

customer

service while

assisting the

crew in

serving

approximatel

y 150

customers

per hour

● Managing an

average of

100 crew

members on

staff

● Tracking

sales, store-

wide cash,

weekly and

monthly

inventory,

and ordering

product from

the DC

● Maintained

up-to-date

knowledge of

store policies

regarding

payments,

returns and

exchanges.

● Answered

questions

regarding

store and

products,

while

maintaining

knowledge

of current

sales and

store

promotions.

recommend

ed, selected

and helped

locate and

obtain out-

of-stock

product

based on

customer

requests.

Educational

Background

University of Toledo 2009

Findlay, Ohio, USA

Biology

Undergraduate pursuing bachelors of Biology degree

●

Liberty Benton High School 2008

Findlay, Ohio, USA

diploma

High School diploma

●

Owens Community College

Findlay, Ohio, USA

Nursing

Undergraduate pursuing degree in Nursing.

Keywords

Customer service, customer retention, sales, MS Excel, MS Word, cash handling, data entry.

●

Contact this candidate