Customer Service Administrative Assistant

N ikki Paonessa

Philadelphia, PA *****

267-***-**** Email - *************@*****.***

Lead of Human Resources,

Please consider me for this position. I have extensive experience with

Receptionist work specifically in a busy Center City Philadelphia Law Office. My

most recent position as a lead bank teller has allowed me to gain an abundance of

k nowledge in the importance of professional customer service and financial

p rinciples. I am a very dedicated team player. "Computer Savvy", I can type

extremely fast, approximately 60-70 words per minute. I catch on quickly to new

i nstructions and am always open to needed change. Given I have a one year old

daughter, I have developed a great deal of both patience and urgency when need be.

F irst impressions are everything especially as a receptionist, as it your face the

clients will immediately see, being a main reflection of the firm itself.

Thank you for your time and consideration, I look forward to hopefully

meeting with you and joining the team.

Warmest Regards,

Nikki Paonessa

Philadelphia, PA 19145

Phone Number - 267-***-****

Email - *************@*****.***

I am a very hard, passionate worker. Be it for personal or professional progression, I

am dedicated to pushing myself. Seeking to always

better my knowledge and education of the corporate world, I am looking for a

position that will allow me an opportunity to do so.

Education

- The Art Institute of Philadelphia (2007)

- Credited courses in Fashion Design/Marketing- Associate of Science

- Preparatory Charter School Mathematics, Science, Technology & Careers (2001-

2005)

- High School Diploma

- Community College of Philadelphia

- Credited and non credited prerequisite courses

Experience

-Prudential Savings Bank (2007-2010)

Lead Bank Teller

- Oversaw transactions, managed the main vault and was in charge of all

t he tellers and their duties.

- Reviewed qualified applicants and created new accounts,

mortgage/loands and bonds.

- Responsible for receiving and distributing money, receiving loan

payments, exchanging foreign currency and others.

- Responsible for all financial transactions in the bank

- Responsible for maintaining good rapport with the customers

-Salamin/Flink Law Offices (2006-2007)

Legal File Clerk

- Act as Administrative Assistant to in-house attorneys

- M aintain and update physical and electronic legal files, including

scanning corporate documents and agreements

- D raft cover letters and answer phones

- C reate spreadsheets and quarterly reports from client inquiries and

compliance data

- Assist paralegals with projects and with regulatory (SEC and FINRA)

f ilings, compiling Board materials for meetings, etc.

- Word process and keep a record of company contract, policies and

agreements

- Add cases into Collection Manager

- P repare documents for various committee meetings

- P repare expense reports and travel arrangements

- M aintain calendars and send meeting requests for Attorneys

Professional Skills:

- Excellent written and oral communication skills

- Excellent analytical and numerical knowledge

- Good presentation skills

- Excellent knowledge of financial principles

Computer Skills:

Microsoft Office-Exel, Powerpoint, Word

Contact this candidate