Sales Marketing
Resume:
__________________Justin Villard__________________
Sartell, MN 56377
******.*******@*****.***
SUMMARY
I'm a member of the management staff at ING DIRECT with proven
abilities in leadership, training, and marketing techniques. I'm devoted to
keeping employees engaged through sales contests and working as a liaison
between the bank and the voice of our Customer base.
CORE COMPETENCIES
Marketing financial solutions for Americans, building the brand, and
bringing innovative ideas to improve the bank.
EMPLOYMENT
Sales Captain, ING Direct
2008-Present
ING DIRECT is an online bank with 8 million Customers. It holds 92 billion
dollars of assets and boasts no fees, no minimums, and great interest
rates.
. Promoted to service level position after successful completion of
sales benchmarks
. Promoted to Mortgage unit following service role
. Became certified with Business Accounts during Mortgage tenure
o Experience with Transact, AWD, Real EC, and Calyx systems
o Qualified applicants using Loan to Value, Debt to Income, and
Risk ratios
o Guided customers through close of the loan and serviced the loan
post-close
. Tailored the email templates sent to our client base
. Tracked customer concerns through Secure Message system to identify
correlations in call spikes and gripes
LEADERSHIP
. Recipient of the 2009 Iron Man Award
. Used judgment to find the best resolution for the Customer and the
bank involving escalated situations
. Created sales contests to improve employee engagement
. Issued Debit Cards per Sales Associate requests
. Eliminated banking fraud with Customer Security team
o Knowledge of Fast Data, Verid, and EPort systems
TRAINING
. Improved Sales Associates' success rate by eliminating errors through
training
. Informed employees of product updates working with the Deposit and
Lending Flash News Production Team
. Introduced Secure Messaging system to the bank through classroom
presentations
. Trained employees to position the brand in Customer retention and
acquisition
INNOVATING
. Designed the 2012 ING DIRECT fishing contest to donate proceeds to
BBBS charity
. Worked on the dream team as a liaison between our sales reps and IT to
improve efficiency in software systems
INTERNSHIP
Marketing Assistant, Downtown Council
2007
The St. Cloud Downtown Council is a small organization dedicated to
promoting the downtown area.
. Developed a new St. Cloud theme and logo with Thelen Advertising
. Evaluated promotional pricing from various mediums to launch the new
Downtown theme
. Wrote a column highlighting local companies in the Downtown Council
paper
EDUCATION
Bachelor's degree in Marketing and Business Law,
2008
St Cloud State University
. G. R. Herberger school of business nationally accredited by the AACSB
. Worked 25 hours weekly while attending college full-time
. Excelled in Accounting, E-Marketing, Services Marketing, Marketing
Promotions
. Redesigned Lay's website and created an ad campaign for Memorial Blood
Centers
. Studied abroad at the Alnwick Castle for the England program
. Knowledge of Microsoft and Adobe programs as well as SPSS
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