EXUBERANT and SUCCESS ORIENTED

Manager & Sales Executive

Accomplished, energetic, and goal-driven professional with over 20 years of

determined experience in various fields of Customer Service, Management,

and Sales. Proven expertise in almost all aspects of business supervision,

sales expansion, and customer service. Highly skilled in increasing sales,

implementation of business plans, and building a sales team. Pro-active,

self-motivated, can work independently or in a team, while attaining and

surpassing established goals. Superior multi-tasking skills in a fast

paced environment which produce results through Excellent interpersonal

skills and an ablility to communicate and collaborate effectively with

people at all levels.

Core

Competencies

* Administration and Management- Thorough of knowledge of business and

management principles involved in strategic planning, resource

allocation, human resources modeling, leadership technique,

production methods, and coordination of people and resources with an

ability to apply those principles in a manner that motivates and

drives an organization to reaching beyond its goals and objectives.

* Customer and Personal Service- Fully versed in techniques and

processes for providing customer and personal services. This mastery

includes customer needs assessment, meeting quality standards for

services, and evaluation of customer satisfaction so as to maximize

the customers experience and ensure success in the sales process.

* Sales and Marketing- Possesses the know-how of principles and methods

for showing, promoting, and selling products or services including

marketing strategy and tactics, product demonstration, sales

techniques, and sales control systems. Comfortable in employing this

knowledge in a manner that ensures sales and growth in the

marketplace.

* Economics and Accounting- Understands economic and accounting

principles and practices, the financial markets, banking and the

analysis and reporting of financial data as it relates to business

operations. Highly aware of budget limitations and able to maximize

efficiency of operation to achieve success under budget. Competent

in P&L analysis, inventory management and improvement of day to day

operations.

* Public Relations- Extremely sociable and comfortable in all

situations. Possessing a strong capability to make even the most

defensive customer at ease. Commands the ability to negotiate and

persuade to achieve desired results. Fully adept in public and

customer relations, strategic alliance, and liaison for the company.

* Strong Ethics and Goal Orientation- Unbending in operating in an

completely ethical manner while ensuring achievement of goals through

strong work ethic, determination, and team effort.

Mossy Toyota, Pacific Beach + San Diego, CA

SALES CONSULANT

03/2011 - Present

< Developed customer relationships through the complete process of meet

and greet, product selection, sales presentation, and customer write-

up/commitment.

< Created a sales pipeline through a ongoing development of relationship

with customers which was strengthened by continual mail, emails and

phone calls which led to finalization of sale.

< Utilized Customer Relationship Management Software to efficiently

follow-up on customers and set appointments.

Countywide Mortgage + Escondido, Ca

Senior Loan Officer

10/2008-12/2010

< Returned to position held from 2001 through 2007 with the same level of

expertise and success as listed below.

Milady Business Consulting - Sales Department + Carlsbad, CA

Business Consultant

2007 - 2008

< Worked with salon owners and hair dressers all over the United States

< Increased service and retail sales, as well as retention rates

< Helped in the analysis of system and it's problems and applied solutions

< Performed complete business analysis and handled P&L

< Taught marketing strategies and sales training techniques for salon

owners and subordinates

< Met new clients from the start of the salon, or for beginning a new

business

< Implemented business plan for the achievement of goals

< Collaborated with teams and established new departments in the Sales

division

Milady Business Consulting - Sales Department + Carlsbad, CA

Business Consultant (cont.)

2007 - 2008

Accomplishments:

. Impressed the Management by writing and giving a PowerPoint format

approved by the President

. Organized, planned, and ran an annual Business Retreat

. Achieved 158% of goal in February 2008 and got the Top Sales

. Became the only consultant of Milady to first exceeded goals in

December 2007, and in January & February 2008 consecutively

Countywide Mortgage + Escondido, Ca

Senior Loan Officer

2001-2007

< Interfaced with a large number of clients on a day-to-day basis

< Helped clients determine the right loan to be purchased, and assisted

others on refinancing to save money or upgrade properties

< Worked with account executives from various lenders, updated existing

files, and worked with title companies and escrow companies, as well as

with real estate agents

Accomplishments:

. Consistently placed as the top performer in sales objectives; and

received the runner-up for the very first month of service.

. Achieved the highest number of loans originated in 2004; and

received the Top 3 rank in 2003

. The first and only Loan Officer promoted to Senior Loan Officer in

less than two years of serving the company

. Became candidate for Sales Manager position

Educational

Background

Real Estate Course

2001

Real Estate School + Point Loma, CA

Networking Course

1999

Computer School + Mira Mesa, CA

Professional

Trainings

~ Business Education and Sales Training - 2007 to 2008 ~

~ Advance Curriculum for Living - Landmark Education/2007 to 2008 ~

~ Cosmetology - Poway Academy of Hair Design/1997 ~

~ Sales Training - Tom Hopkins & Zig Ziglar ~

Awards

and Recognition

~ Highest Gross in Service - The Alternative ~

~ Highest Number of Loan Originations - Countywide Mortgage/2004 to 2005 ~

~ Highest Prospect-to-Customer Conversion Rate - United Standard Funding ~

~ 110% January Employee of the Month - Milady ~

~ Top Retailer - The Alternative ~

Contact this candidate