Manager Customer Service
Resume:
Fairbault, Mn *****
Dear Sir or Madam,
I am replying to the advertisement for the position of Regional Manager-
Midwest that I saw online.
I currently work as the Housing Manager with Ecumen Owatonna which are two
senior communities located in Owatonna equaling 111 units 10 leadership and
60 employees. Previously the Environmental Director for Ecumen North Branch
I oversaw plant operations of a total of 179 apartments in 2 buildings and
20 employees. I have experience developing cohesive teams consisting of
varying disciplines. In my role I network with vendors, city/county
officials, chamber, civic organizations and other communities within the
organization.
Currently I am enrolled in the Health Care Management Bachelors program at
Rasmussen College and looking forward to being in a role that I can put my
fresh knowledge to work each and every day. I feel that I have the
knowledge and experience you are seeking for this position. My degree path
in business and the 8+ years of experience with two large faith based
organizations has helped me develop my leadership skills. With a good
knowledge on building and leading quality teams, I feel with my team based
leader approach I can add value to your organization.
In my role's I have created a leadership style of mentorship with each of
my team members; I see their strengths and put them on the right track to
use those skills. While on the other hand I see their weakness and help
them improve that into a strength. Good coaching and the "drop in the
bucket" approach work well at empowering my teams.
In encourage an innovative lean environment with out of the box thinking.
Following key metrics for success and ensuring those metric are met lead to
fiscal success. By implementing control and tracking measures I was able to
bring two communists from a loss to growth within the first year.
I have a very unique and effective leadership style that I feel would be a
great fit in this role. I am interested in speaking with you in person
regarding my future growth within Lakeshore Management Inc, I can be
reached at my cell 507-***-**** or by email at **********@*****.***
Thank you.
Sincerely,
James Gross
Enclosure
James Gross
210 central Avenue
Fairbault, Mn 55021
Cell: 507-***-****
OBJECTIVE
Regional Manager-Midwest
HIGHLIGHTS OF QUALIFICATIONS
-Empower and mentor growth
-Foster an intrapreneur innovative way of thinking
-Networking with a variety of organizations
-Open mind to change and a creative sense for improvement
PROFESSIONAL EXPERIENCE
Housing Manager - Ecumen (February 2012 to present)
-maintain positive relationships with residents, families, my team and the
community
-Mulit Site Leadership
-Create/Manager/Track and ensure communities meet or exceed financial
targets
-Create marketing/strategic plans, customer service program and strategies
to carry them out
-Review key metrics/benchmarks and make adjustments off of trending
-Recruitment, retention, supervision, disciplinary action and performance
management
-Prepare an annual budget, fiscal management and capital planning
-Analyze community performance based on customer feedback
-Implementing LEAN process improvements
-Work closely with grant writer at home office and local fundraising
projects
-Build successful leadership teams to empower development and growth
-Annual and ongoing goals on how our communities can meet or exceed the
companies operational goals
-Monitor regulatory agencies to see what changes are coming and to
anticipate potential changes
Environmental Director- Ecumen (October 2007-Februrary 2012
-Audits to ensure our community meet's Department of Health Requirements
-Perform staff training; perform evaluations, coaching and discipline
-Safety committee and safe patient handling chair
-Maintain life safety code documentation, monitor regulatory agencies for
changes or trends
-Vendor/contractor negotiations and contract review
-Worked with investors and firms looking at our unique program
-Devlope a strong team to achieve the community goals
-Review, create and manage a multi department/building budget
Environmental Director- Ebenezer (June 2004-October 2007)
-Implemented a comprehensive preventative and routine maintenance program
-Perform staff training; perform evaluations, coaching and discipline
- Supported a TEAM atmosphere
- Perform accident investigations for safety committee
-Developed and maintained relationships with external vendors
-Fiscal management and budgeting
-Work with marketing and strategic planning
-Annual review and team based development of departmental goals
EDUCATION
2012 Certified Housing Manager Aging
Services of Minnesota
Currently Enrolled Rasmussen College Health Care Management
Expected graduation 2015
EMT-B Century College White Bear Lake, Mn
PROFESSIONAL ASSOCIATIONS
2007-presents Central Minnesota Department of Health Emergency
Preparedness
Former Minnesota and National Safety Council Instructor
1998-2005 Pine County Police Reserves and Search and Rescue
REFERENCES
Rita Sivigny Employee Ecumen North Branch 651-
235-6644
Pam Dolin Activities Assisted Living
Jody Irlbeck Drill Sergeant US Army
Additional references are available upon request
I am willing to relocate for this position
Salary Requirements $56,000-$62,000
Contact this candidate