Manager Customer Service
Resume:
Jeffrey A. Brown
Fayetteville TN, 37334
To Human Resources Manager,
I am attaching a copy of my resume for your consideration and would like to call your attention
to the skills and achievements in my background.
• I possess 15 years of experience as a manger/supervisor as well as inventory and
warehouse experience.
• Extensive experience with Knoll Furniture of all types (Reff, Morrison, Equity, Network),
Herman Miller, Steelcase, Hon, Teknion, Haworth, Tayco, Unicore, Jofco, and multiple types
of Free Standing.
• Tasked with the technical training of all newly assigned employees, has trained 7 personnel
in the assembly of all assigned furniture types.
• Challenged to complete a “Special Project” in addition to scheduled work by the NCR
which involved the assembly of 14 cubicles in one week. Job was completed in 3.75 days
and to EMC’s high standards
I am confident that my talents will assist in achieving the organization’s goals and look forward
to hearing from you. Thank you for your consideration.
Respectfully,
Jeffrey A. Brown
NAME: Jeffrey A. Brown
COMPANY: Engineering Management Concepts (EMC)
SECURITY CLEARANCE: Secret
EMC LABOR CATEGORY: Project Lead II / System Furniture
EDUCATION
2010, Element K Business Management Fundamentals
2010 DAU Ethics Certification
2010 Brightline Compliance Lawful and Effective Discipline Certification
2009 Knoll Excellence Certification
2008, Microsoft Visio
2008, Microsoft Project Management
2007, Microsoft Office 2007
2004, Communications Management Training
2004, Management Fundamentals 101
2002, Diploma, Computer Repair, Stratford Career Institute
1999, Store Manager/Service Manager training
High School Diploma
Specific Experience
Over 15 years of management/supervision experience.
Software
Proficient in Microsoft Office suite to include Excel, Word, Access, PowerPoint, and Outlook.
Training in Windows XP Intermediate, Windows XP Networking, ACT Database
Professional Experience
Selected to serve as informal lead of the Huntsville Systems Furniture Team in the absence of an
assigned Team Leader.
• I was further selected to serve on the Form 80 Process Action Team (PAT) formed to improve
the process required to schedule and execute requests. The PAT determined that the priority
of work decisions should be made at the lowest level. In this case at the System Furniture
lead level. I was tasked to develop a matrix to schedule the open tasks, my efforts led to a
30% reduction in completion time. Over 80 requests (Form 80s) were completed in just 4
weeks under the new system. The Field Activity manager commended the team on their
efforts.
•
• Over three years of extensive experience assembling, disassembling and reconfiguring Knoll
Furniture of all types (Reff, Morrison, Equity, Network) Also possess extensive experience
with Herman Miller, Steelcase, and Hon Systems, P-1, Tayco, and Jofco systems used in the
MDA facilities. As all these systems are spread throughout the facility, I have developed a
methodology to screen Form 80s and determine priorities of work based on complexity and
availability of resources.
•
• Strong working relationship with the space management (SM) team, often called upon for
technical advice and training. Conducted classes to train the Huntsville SM team on Reff
furniture assembly, an area of weakness with the team.
•
•
Professional Experience con’t
•
• Fully understand and can interpret the most complex CAD drawings required to assemble
furniture per schematics provided. Called upon by the Government lead to conduct field
surveys and present estimates on workload requirements and hours. This is utilized to assist
the team in developing short and long range planning provide to the NCR.
•
• Tasked with the technical training of all newly assigned employees, has trained 7 personnel
in the assembly of all assigned furniture types.
•
• Received laudatory comments from customers and peers alike for his customer oriented
service. Seeks innovative solutions to complex customer problems. Possesses a knack for
dealing with difficult customers.
•
• Challenged to complete a “Special Project” in addition to scheduled work by the NCR which
involved the assembly of 14 cubicles in one week. Job was completed in 3.75 days and to
EMC’s high standards.
•
• Demonstrated on numerous occasions the ability to work independently to resolve problems
with personnel, bill of materials, difficult builds or other situations that arise.
•
Operational Experience
October 2006 – Present TT-EMC, Project Lead II / System Furniture Subject Matter Expert.
Responsible for field surveys, priorities of work, schedule forecasting, and processing workload
reports. Accountable for completion of tasks and work quality; charged by the Government Lead
with the execution of all Form 80s in Huntsville AOR. Provide support for the delivery,
assembly, installation, and repair of systems furniture for government, commercial, and
industrial customers. Identify, separate and combine components listings to match drawings
provided by customer. Read and interpret systems furniture technical drawings to provide a
comprehensive workspace with power and voice data capabilities. Verify the completeness of
systems furniture kits, assemble and disassemble modular furniture, install and move systems
furniture, and perform systems furniture adjustments and repairs as required. Provide technical
support for the space design team. Provide liaison services with clients, customers, and other
support personnel.
November 2002 – October 2006, CarQuest Auto Parts, Store Manager.
Supervised 12-15 employees. Was responsible for staff scheduling, payroll, general ledger,
accounts payable/receivable, bank deposits, employee hiring, performance reviews, inventory
control, verifying packing lists, setting up new stores and moving existing stores, merchandising,
setting up product display shelves, install furniture components, assemble/disassemble shelving
displays and peg board displays, repairing office furniture, computer software updates,
coordination of staff meetings, fleet maintenance, customer relations and all aspects of customer
service. Performed all human resource, fleet, and warehouse functions.
June 2000 – November 2002, Whole Sale Auto Parts, Store Manager.
Staff supervision of 8 personnel, scheduling, payroll, accounts payable/receivable, bank deposits,
employee hiring, performance reviews, inventory control, verifying packaging lists,
merchandising, setting up product display shelves, install furniture components,
assemble/disassemble shelving displays and peg board displays, repairing office furniture, fleet
maintenance, coordination of staff meetings, customer relations and all aspects of customer
service. Performed all fleet and warehouse functions.
November 1997 – June 2000, Pep Boys Auto Parts, Commercial Accounts Manager.
Staff supervision of 8 personnel, scheduling, hiring, performance reviews, inventory control,
verifying packaging lists, accounts payable/receivable, computer software updates, staff
meetings, fleet management, setting up product display shelves, install furniture components,
assemble/disassemble shelving displays and peg board displays, repairing office furniture,
customer relations and all aspects of customer service.
January 1992 - October 1997, B&D Auto Parts. Store Manager
Staff supervision of 12 personnel, scheduling, hiring, performance reviews, inventory control,
verifying packaging lists, accounts payable/receivable, computer software updates, staff
meetings, fleet management, setting up product display shelves, install furniture components,
assemble/disassemble shelving displays and peg board displays, repairing office furniture,
customer relations and all aspects of customer service. Performed all warehouse and fleet
functions.
September 1988- January 1992, Seymour Auto Parts Store Manager
Staff supervision of 8 personnel, scheduling, hiring, performance reviews, inventory control,
Verifying packaging lists, accounts payable/receiving, computer software updates, staff
Meetings, fleet management, setting up product display shelves, install furniture components,
Assemble/disassemble shelving displays and peg board displays, repairing office furniture,
Customer relations and all aspects of customer service. Performed all fleet and warehouse
functions.
Additional work experience
December 2004-November 28, 2005- Independent laborer (furniture assembly)
Professional Activities and Achievements:
2006, Safety and Fire Training
2003, Time Management
2002, Rules of the Road Training
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