Customer Service Engineering

Meredith A. McQueen

**** ** ***** *** *****, Oregon 97007 503-***-****

abg7tf@r.postjobfree.com

SUMMARY

Manufacturing engineer support professional who is highly adaptable, detail

oriented and works well as a self directed individual or in a team

organization. Knowledgeable in technical writing of process procedures and

quality documents, bill of material structuring, technical documentation,

and document control procedures. Willing to tackle the challenges of

working in real time to provide support for all aspects that affect product

production, from inception through production release.

HIGHLIGHTS

. Provided support to Engineering and Production personnel to

ensure the most current documents and requirements.

. Researched and provided solutions to correct issues that are or

may stop production.

. Supported Manufacturing Production activities by creating and

updating Assembly Instructions. Provided support for current

product assembly. Researched and resolved issues that were

hindering production.

. Supported Manufacturing Engineering by researching, verifying,

and providing solutions for issues existing in Production

Documents, Bill of Material structures, Product Drawings, and

Routing Times. Researched, documented and assisted in creating

product assembly tooling.

. Supported Quality Engineering by creating and editing Quality

Inspection Procedure documents.

. Supported Design Engineering by aligning documents in new

product development. Verified and cross checked data for new

Production Documents, Bill of Material structures and Product

drawings.

. Researched, created, and verified product structures. Took

appropriate action to ensure document alignment, correctness and

required release levels.

. Wrote, coordinated, and routed for approval Engineering Changes

Notices.

SKILLS & EXPERIENCE

Personal Skills

. Strong attention to detail.

. High organization skills.

. Self-motivated and enthusiastic.

. A very strong "Can Do" attitude.

. High level of Technical Writing skills.

. Provide all activities in "Real Time" environment.

. High multi-taking skills to provide support for multiple products and

departments simultaneously.

Interpersonal and Cross-departmental Communications

. Initiate and coordinate cross-departmental team efforts to result in

successful resolution of issues from new product development status to

full production release.

Data Management and Computer Experience

. Enter and maintain data using company MRP system to support new and

existing parts and product, ensuring company wide use of the most

current and complete information.

. Proficient in MS Word, Excel, Outlook, Agile, BPCS, Enovia, and other

software packages.

. Additional training in Microsoft Power Point, Access, Pro/E, and

CadKey.

Meredith A. McQueen, page 2

WORK HISTORY

ProSource @ Electro Scientific Industries, Inc Portland, OR

October 2010

Documentation Specialist

To December 2010

TE Connectivity-Medical Products Wilsonville, OR 2006-

2010

(Formerly Tyco Electronics or Precision Interconnect)

Technician 1, Technical Writer, Document Control

Kelly Engineering Services @ Precision Interconnect Wilsonville, OR

2005-2006

Technician 1, Technical Writer, Document Control

Employment Seeker 2003-

2004

Fiskars, Inc. Gerber Legendary Blades Division Tigard, OR

1995 - 2002

Document Control

Volt Temporary Services Portland, OR

1994

Office Support, various positions

Mac Friends Portland, OR 1993-

1994

Customer Service Representative

Intel Corporation Hillsboro, OR

1977-1991

Fabrication Vendor Interface

EDUCATION & TRAINING

Associate of Applied Science in Industrial Drafting, Portland

Community College

Power Point and Access, Capital Career Center / PCC

Software courses, New Horizons

Professional Growth courses, Intel University

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