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Customer Service Manager

Location:
Escondido, CA, 92025
Posted:
July 07, 2011

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Resume:

Deborah L Hoffman

Contractor – GTC Systems Inc. – Senior Accountant May 2011 – June 2011

San Diego, California

• Corporate Project – Shadowed Controller and Documented Financial System for Medical Leave of Absence

• Established Accounts Receivable Documentation Files

• Contacted Past Due Customers

• Responsible for Troubleshooting Payment Status Discrepancies

• Reviewed Billable Hours – Invoiced Contract Time to Customers

• Reviewed Daily Schedules for Technicians and Engineers for Updates and Accuracy

• Account Reconciliation - Issued Credit to Customers

• Researched and Compiled Credit Information for Determining Terms to Customers

• Prepared and Entered Cash Deposits in Accounting Software

• Prepared Commissions Data for Sales Personnel

Worked under the Director of Operations and CEO – worked with the Controller and Accounting Assistant

Volcano Corp – Temp Accounting Professional (Aerotek) February 2011 – March 2011

Sorrento Valley, California

• Facilitated a 3 Day Month End Close in the Accounts Payable Department

• Assisted in the preparation of Month End Accruals for Corporate and Inter Company

• Reviewed and Verified Invoices and Expense Reports for Account Entry Accuracy

Worked directly under the Accounting Manager and with the Accounts Payable Administrators

prAna – Temp Corporate Accountant (Solomon Page Group) October 2010 – January 2011

Vista, California

• Reconciled Corporate and Retail Bank Accounts – Multi Currencies – Money Management Sweep Accounts

• Reconciled Petty Cash for Reimbursement to Retail Stores

• Drove Liability Account for Retail Stores on Gift Cards

• Established SOP for Staff Accountant Position from daily tasks to Month End Close

• Prepared and Entered Month End Journal Entries and Electronic File Maintenance

• Prepared Commission Statements for Monthly Payments

• Maintained and Reconciled Balance Sheet Schedules for Corporate and Retail

• Prepared Out of State Sales Tax for Payment

• Maintained and Reconciled Fixed Assets and related depreciation Journal Entries

• Coded Invoices for Accounts Payable

• Special Projects

• Trained Customer Service and in-coming Staff Accountant on tasks, bank reconciliation and month end close

Worked directly under the Senior Accountant and CFO to streamline tasks saving the company the financial burden of

multiple rehires and training hours

CVI Melles Griot – Laser Division Staff Accountant April 2008 – July 2010

Carlsbad, California

• Maintained and Reconciled Inter-Company Cash Accounts to Corporate Accounts, Bank Reconciliations

• Maintained General Ledger, Analysis of Various Accounts, ReClassed charges to correct GLs

• Prepared and Entered Accrual and Reversing Journal Entries for Payroll, AR, AP, Prepaid and Accrual Accounts

• Maintained Asset Accounts, Journal Entries and Reports for Depreciation and Amortization: Fixed and Intangible Assets

• Prepared and Distributed Account Summary and Analysis Reports to President & Managers

• Maintained and updated functional operating procedures

• Prepared and Submitted CEAs (Fixed and Intangible Assets), Managed Database Status and Capitalized Projects

• Filed Business License and Property Tax Statements to San Diego County Authorities

• Maintained Documentation of Diode Laser Line Hours Accounting for Month End Documentation and Corporate Review

• Maintained hard and soft records for internal and external audit requirements

• Prepared and Entered Month End Closing Journal Entries

• Maintained Month End Balance Sheet Reconciliations and Financial Reports within GAAP deadlines

• Overlapped with Cost Accountant in Sales Summary Reports, Inventory Reason Code Reports, Cost Roll Reports

2

• Maintained Division Budget in BaaN and Spreadsheets; Distributed Budget Variance Reports to Managers

• Facilitated Updates with Customer Service, Purchasing and Engineering on Coding and GL Account Applications

Worked directly under the Controller and President for Special Projects

HMR Inc. dba El Norte Towing Staff Accountant September 2007 – January 2008

Escondido, California

• Conducted Payroll Review and Processing

• Entered Payroll and Month End General Journal Entries

• Reconciled Bank Accounts

• Maintained Accounts Receivable Posting and Invoicing for Peachtree

• Served as Backup support for In-House Server and Software Issues

• Performed General Ledger Account Reconciliations; Maintained Tow Track Software Office Applications

• Verified and Prepared Commissions Reports for Payment

• Conducted Time & Commissions Auditing for Drivers/Operators

• Reviewed and Reconciled Commission Reports to Tow Track software with Necessary Adjustments as Needed

• Prepared Cost/Wage Assessment Reports for Hourly/Average Pay Values for Drivers

• Prepared Monthly Financial Statements; Facilitated Month End and Year End Close

• Stock Plan Administration

Worked directly under the President and Executive General Manager - Managed 15employees

Accounting – Contract & Agency January 2007 – September 2007

San Diego, California

• Organized Office Operations and Procedures for Bookkeeping, Payroll Processing, Personnel, Information Management,

Filing Systems, Requisition of Supplies, and other Clerical Services

• Processed Payroll; Verified I-9 Documentation

• Performed Contract Reviews and Progress Invoicing

• Maintained Documentation for Financial Contract Compliance; Distributed and Maintained Lien Releases

• Consulted for Office Operations and Procedures in GAAP

Independent Contractor (North County Financial Services); Ultimate Staffing; Accounting Options

Pat McCauley Enterprises, Inc. and Jackpot Painting Office Manager January 2005 – January 2007

Vista, California

• Organized Office Operations and Procedures for Bookkeeping, Payroll Processing, Personnel, Information Management,

Filing systems and Requisition of Supplies

• Processed Regular and Certified Payroll for Quick Books Pro & ADP

• Prepared for and Participated in External Audits

• Maintained Regular Data Backup

• Reconciled Accounts Payable, Accounts Receivable and Bank Accounts

• Reconciled Daily Sales Transactions to General Ledger with Adjustments as Needed

• Purchaser for Wholesale Distribution Line

• Maintained General Ledger and Account Reconciliations

• Prepared Estimates for Residential, Commercial and Government Customers

• Prepared and Distributed Job Cost Variance Reports

• Audited Employee Expense Reports

• Conducted Contract Reviews for Accounting Compliance, Progress Invoicing and Lien Releases

• Prepared Quarterly and Year End Filings; Sales Tax Reports

Worked Directly Under the President and General Manager – Managed 3 employees

Professional Credit Services, Inc. Office Manager December 2000 – January 2005

California, Florida

• Maintained General Ledger Accounts, Auditing and Reconciliations

• Processed Payroll

• Reconciled Bank Accounts; Processed Check Runs and Wire Transfers; AR & AP

• Conducted Credit and Background Investigation Reports

• Verified Loan Package Processing and Funds Distribution

• Prepared Financial Reports through Year End

Worked Directly under the President – Managed 1 employee

Software and Internet Applications

MS Office 2003 & 2010, Excel (Pivot Tables, V Lookups), Citrix, AutoTask, AccPac, QAD, BaaN, Quick Books, Full Circle, Sage,

Peachtree, KWI, Wells Fargo Merchant Services, American Express Merchant Services, Windows 7, Windows XP

Office Applications

Manual and Electronic Fax, Online Invoicing, Scanning, Installing Software Programs, Troubleshooting Software

Applications, Ten Key, Data Entry, Correspondence, Bulk mailings, Advertising, Interviewing and Screening

Applicants, Internet Research

Education

Palomar College, San Marcos, CA

2 Years: Bookkeeping, Accounting, Business Law

Union University-Donsbach University for Nutrition, Huntington Beach, CA

4 Years: Nutrition

Accomplishments

Palomar College: Extended Opportunities, Programs & Services Outstanding Achievement Award

San Diego Union Academy: Honors Graduate; Rotary International: Outstanding Scholar Award; American Legion: Outstanding

Scholar Award

Honorary Member: Pi Mu Society



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