Diane P. Trittipoe 804-***-****

Richmond, VA **223 Email: abg7re@r.postjobfree.com

SUMMARY

. Motivated, energetic, self-starter with freight invoice auditing

experience, accounts payable experience (SAP), over thirteen years

administrative office support in a corporate environment, and eight years

of real estate sales

. Four years of BPO (Broker Price Opinion) experience

. Articulate in written and verbal communication with customers and

professional peers, detailed oriented

. Previous experience working in a law office environment

. Proficient with MS Word, Excel, PowerPoint, Publisher, Outlook, and other

MS Applications; Lotus Notes

. I do certify that I type 90+ wpm, and certify my average keystrokes are a

minimum of 12,000/ks per hour

RECENT WORK EXPERIENCE

Long & Foster Real Estate, Inc., Sandston, VA, 4/03-Present

. Licensed Realtor and primary site agent for new home subdivision in

New Kent County

. Supervises backup site agent and three hostesses

. Coordinates duty schedule, creates marketing materials, coordinates

mass mailings and electronic e-blasts

. Is builder's primary contact for all subdivision issues related to

sales

Clear Capital, Truckee, CA, 6/06-Present (Contractor)

BPO Agent

. Provides either drive-by or interior inspections and valuations of

properties within the timeframe and criteria required by the client

(typically for impending foreclosures, loan modifications)

. Completes valuation form with subject information, original

photographs, listing comps, sold comps, and final opinion of value

based on facts gathered from various sources

James River Air Conditioning Co, Richmond, VA - Multi temporary assignments

since 12/2010

Residential & Commercial Service Departments

. Answered heavy phones, set service appointments, composed warranty

letters, entered labor hours, created purchase orders, filing, and

other duties as assigned

General Data Entry

. Helped convert old DOS-based customer information system over to a

HVAC industry-specific Access database. This conversion involved

multiple steps and downloads, and required knowledge of Windows and

directories (1.5 month project).

. Gathered information for new records from hard copy files as well

as scanned documents.

. Helped clean up data after entry and provided guidance and tips for

using FACS to contract administrator.

. Greeted and directed guests during in-house solar seminar.

Georgia-Pacific Corporation, Richmond, VA (GP acquired James River

Corp./Fort James Corp., a leading manufacturer and distributor of tissue,

pulp, paper, packaging, building products and related chemicals), 3/94-7/02

Freight Invoice Auditor, Freight Payment Dept., 8/00-7/02

. Audited and authorized payment of freight invoices, ensuring rail

carrier billing compliance

. Resolved billing issues and disputes; cleared bi-weekly exception

report for assigned carriers

. Defined, developed and implemented transition plan of non-finished

goods freight invoice processing from AP to Freight Payment Depts.

. Trained freight invoice processors in SAP invoice processing

Diane P. Trittipoe (continued) 804-***-****

Richmond, VA 23223 Email: abg7re@r.postjobfree.com

Senior Processor, Accounts Payable Dept., 7/99-8/00

. Resolved/released problem SAP invoices for multiple mills/plants,

processing debits/credits as needed

. Designed and reported monthly to SSC Director various Shared

Service Center metrics such as number of check disbursements, GR/IR

balances, number of blocked/parked invoices, etc

. Created/maintained multiple Access databases for AP, performing

queries as needed for management reporting

Associate I, SAP Material Master Database, Accounts Payable Dept.,

6/97-7/99

. Maintained SAP Material Master database for all purchasing

locations (approximately 300,000 records)

. Developed and implemented electronic form used to process material

requests

. Helped develop policies and procedures regarding the SAP Material

Master database maintenance

. Also assisted AP during slow times, researching vendor statements,

contacting vendors and/or buyers when necessary, in order to

resolve invoice discrepancies

Technical Writer, SAP Implementation Team, 3/96-6/97

. Documented SAP transactions and functionality, specifically

Material Master and Receiving functions

. Created detailed tests of scripts; executed string tests of SAP

functionality

. Helped configure SAP tables and verified for accuracy

. Traveled to former James River locations to set pre-SAP

installation goals and then later as part of the SAP rollout team

(primarily trained SAP Receiving users)

Executive Secretary/Administrative Assistant, Fiber Sales, 3/94-3/96

. Supported VP of Fiber, VP of Sales/Marketing and their staffs

. Filled in for Senior VP's secretary when she was unavailable

. Performed general clerical duties to include but not limited to:

photocopying, faxing, mailing, and filing

. Screened/routed calls as needed; set up and coordinated meetings

. Composed correspondence for managers' signature; opened/distributed

mail

. Maintained hard copy and electronic filing system

. Arranged domestic and international travel details for two VP's

. Provided graphic presentation support utilizing various software

such as Harvard Graphics and PowerPoint

. Tracked pulp production at two mills and charted via control charts

. Responsible for entering monthly sales figures for three mills

. Researched prices and made office equipment selections

. Responsible for moving department from DOS based software programs

to Windows

. Provided departmental PC support

Other Past Employment

Pepsi-Cola Company, Richmond/Petersburg, VA - Secretary/Administrative

Assistant, 1988-1993

MCI, Arlington, VA & Wash., DC - Administrative Assistant/Staff Assistant -

Marketing Dept., 1983-1988

Brock & Bankert, PC - Arlington, VA - Legal Secretary - early 80's

(litigation, estate planning)

Ottenheimer, Cahn & Patz - Baltimore, MD - Legal Secretary - early 80's

(GMAC collections, estate planning)

EDUCATION

. Graduate, Long & Foster Real Estate Institute & Licensed in the State of

Virginia since 2003. Have also completed various post licensing courses

and obtained the following designations: GRI, ABR, CSP, Senior Housing

Specialist.

. Associate in Arts (Secretarial Science), 1980, Anne Arundel Community

College, Arnold, MD

Notary for the Commonwealth of Virginia

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