Customer Service Administrative Assistant
Resume:
Sharina L. Appleberry
Jackson, MS 39206
Dear Hiring Executive
This letter is to express my interest in the Office
Assistant/Accounting position listed on the ResumeBook web site. Based on
my skills in Public Health and Administrative Support along with my
education, completing my Bachelors of Business Degree, Major: Accounting, I
am confident that I would be a great addition to your team.
My resume that highlights my ability/knowledge/experience and
education in the Public Health sector and Administrative Support is
enclosed. During my time at my current job, the MS State Dept. of Health
Licensure and Certification Division, I am able to succeed, save time, and
increase productivity in Non-LTC and Personal Care Home (PCH) inspections/
investigations, which consists of getting the data and documentation of
inspections /investigations in the system in a short amount of time with
accuracy of entry and upon the completion of standard forms for maintaining
the departments tracking system. I am very competent in meeting goals,
objectives and time sensitive deadlines. I am a motivated, success-oriented
professional who has consistently held positions with progressive and
confidential responsibility.
What I lack in accounting experience I make up for in my related
education (of which I have taken all my accounting hours for my Bachelors
of Business Administration Degree, I am six hours till I am completed) in
addition to my administrative experience which will demonstrate the ability
to perform the essential functions of this position. I am also very
familiar with the balancing and verification of ledgers and compiling
statistical data and information for its use. I would only like the
opportunity to show how I will be a great asset to your agency and would
very much appreciate the chance to show how qualified I am for this
position.
I am excited about the Office Assistant/Accounting position I've
applied for and the ability to help this agency succeed. Thank you in
advance for your time. Please do not hesitate to contact me if you have any
questions. I welcome the opportunity to meet with you to discuss your
objectives and how I can help to attain them. You can reach me at the above
address and telephone number.
Sincerely,
Sharina Appleberry
Sharina L. Appleberry
851 Woodbury Road
Jackson, MS 39206
abg7qr@r.postjobfree.com
________________________________________________________________________
Objective: To obtain a challenging position that offers advancement and
best utilizes my business, education, computer and social skills, which
will enhance my training and experience.
EDUCATION: Jackson State University
Jackson, MS
College of Business
Bachelor of Business Administration
Presently Major: Accounting
(6 hrs till degree) Attending
EXPERIENCE: MS State Dept. of Health (MSDH) Jackson, MS
Licensure & Certification Dept.
Feb. 07 - Present ADMINISTRATIVE ASSISTANT II NON-LTC
. Prepares and maintains documents, reports, files and various
departmental paperwork.
. Compiling information and completing standard forms for
maintaining the department's computer systems.
. Performs various support functions involved in the daily
operations of a department in a state agency such as, typing,
filing, scanning, proofreading and operating basic office
machines such as, computer, fax, scanner, copier and printer.
. Communicates on a regular basis with the agency's regional
office superior's (CMS- Center for Medicaid/Medicare Services),
agency superiors, other public and private agencies, and/or
with the general public.
. Enters very sensitive and confidential information from
inspections and investigations conducted on a daily basis into
the MSDH - ACO & ACTS system from authorized medical
facilities.
. Maintains a filling system for classifying, retrieving and
disposing of such materials as correspondence, records,
reports, and other documents.
. Reviews state rules, regulations, laws, policies and/or
procedures governing specific facility guidelines in the state
of MS.
. Assists agency personnel as well as facility clients in
completing standard forms regarding opening of a facility,
closing of a facility, additions to and of facilities, etc.
. Reviews the work of staff for quality and accuracy; also
assists in training new employees.
Jan. 06 - Feb. 07 PUBLIC RECORDS CLERK (MSDH)
Jackson, MS
. Maintained daily logs of all public records requested.
. Prepared and processed each request; researched and collected
requested information.
. General clerical and office duties to include faxing, copying,
filing,
scanning, emailing, preparing documents to be shipped to the
designated location, etc.
. Processed other departmental paperwork.
. Entered requested information in the MSDH public records program
system for each request processed.
. Calculated the preparation fee, document fee and labor fee for
documents processed.
Aug. 05 - Jan. 06 RECEPTIONIST (MSDH)
Jackson, MS
. Responded to and distributed company calls as needed on a multi-
line switchboard.
. Took messages for staff and relayed messages to staff through
email manually or verbally if necessary.
. Accounted for and distributed mail daily as needed and completed
mass mail-outs as needed.
. Directed walk-in clients to the appropriate area as needed.
. Verified employee identification, issued visitor passes, and
observed and reported any unusual or suspicious activity.
Aug. 00 - May 05 New Jerusalem Christian Academy
PRE-K TEACHER/ AFTERSCHOOL TEACHER/ SUMMER
CAMPTEACHER / ASSISTANT TO DIRECTOR
. Implemented educational curriculum plans and class schedule.
. Collected, evaluated, and maintained documentation of curriculum
goals of students.
. Assisted in conducting evaluations and reports of other
teachers.
. Taught basic Spanish to students.
. Set up learning environment.
. Monitored progression in learning and assisted child where
necessary.
. Observed and noted achievements and interests.
. Played alongside as a form of 'mentoring' or scaffolding.
. Cleaned room and ensured health and safety.
. Ensured wellbeing and safety emotionally of the children.
. Ensured physical and cognitive development.
. Built a relationship with parents/careers and also other
professionals.
. Attended meetings and trainings to ensure best practice and the
best education and care of the children.
Jan. 00 - April 00 H&R Block
TAX PREPARER
. Prepared tax returns of individuals.
. Advised individuals on tax matters.
. Maintained confidentiality of all information gathered in the
process of preparing tax papers and information.
. Researched tax related matters for clients and
individuals.
. Answered and responded to all tax inquiries from
clients and individuals.
. Maintained tax returns' data in database.
. Extracted information from clients for missing information on
tax documentation.
. Assisted in training new employees.
. Distributed and maintained filed income tax refunds and forms
for clients and individuals as needed.
. Performed daily support functions involved in daily operations.
May 00- Aug. 00 Shelby County Election Commission
CUSTOMER SERVICE CLERK
. Assisted voters by phone with the needs of their registration,
such as, change of address.
. Retrieved names of voters to be notified of designated site to
vote in, if voter did not have a designated site to vote, they
were chosen one.
. Made sure that every voter that called concerning their voting
status, with a problem was able to vote.
Activities: Modeling Squad (JSU Insatiable Models)
Skills: Microsoft Word; Microsoft Outlook; Word processing;
Microsoft Powerpoint, Windows, Microsoft Excel, Microsoft
Access, 55-65 wpm, Data Entry, Ten Key, Internet, MSDH
ACO Complaints & Incidents/Aspen Central Office
computer systems (Centers for Medicare & Medicaid
Services (CMS)), Calm, Courteous w/ a Professional
Demeanor at all times; Excellent Organizational skills,
Strong Customer Relation skills
References: Available upon request
Contact this candidate