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Sales Customer Service

Location:
Hyattsville, MD, 20784
Posted:
July 07, 2011

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Resume:

SEKOU AUSTIN DAVIS

. **** **th PL ( New Carrollton, Maryland 20904

. (H) 202-***-**** ( abg7q4@r.postjobfree.com

. Retail ( Sales ( Operations ( Shipping / Logistics ( Inventory (

Customer Service

. SUMMARY OF QUALIFICATONS

. Over 10 years of experience in both retail and logistics. My

logistics experience has allowed me the opportunity to gain an

understanding of U.S Exports regulation (i.e. ITAR and EAR) and

experience working on both domestic and international contracts.

Through these experiences I was able to develop skills in stakeholder

management, leadership, negotiation, and task management.

. EDUCATION

. Park University, Kansas City, Missouri - Criminal Justice

Sacred Heart University, Fairfield, Connecticut - Criminal Justice

. PROFESSIONAL EXPERIENCE

. Bloomingdale's Chevy Chase MD October - 2010 to Present

. Men's Designer Sale Professional

. Meeting or exceeding sales and new account goals

. Become familiar with product information understanding features and

benefits of your product

. Commitment to building customer relationships and loyalty through

personal interaction and the maintenance of a client file

. Demonstrate knowledge of store products and services and use this

knowledge to build sales

. Follow up on client leads and set up fatting. Mainly inside sales but

includes some visits to customer sites. Account management from lead

generation to contract renewals. Take part in domestic marketing.

Meeting will well defined sales targets

COLE HAAN, INC, McLean, Virginia ( March 2008 - Present

Sales Specialist

. Achieve and exceed sales goals (which were 20% of the store's $2M

business) of company's planned business objectives

. Collaborated with multiple teams and multiple levels of different

organizations

. Resolved client issues promptly by providing alternative

recommendations in an effort to both satisfy customers' and achieve

sales.

. Maintain merchandise standards/regulations and ensure stock/sale

demands on the boutique floor at all times.

. Coach co-workers both in a one-on-one and group setting on best

practices in sales and inventory management.

. Collaborated with corporate visual department to ensure that all

directives are followed to meet the corporate vision and unique

demands of the store.

. Skilled in developing and implementing standardized Operation plans.

Expertise in cultivating key relationships with customers and partners

. UNITRANS INTERNATIONAL, INC, Reston, Virginia ( March

2006 - October 2006

Freight Forwarder

. Detailed knowledge of freight forwarding processes and government

regulations controlling movement of products and equipment

domestically and internationally.

. Respond to export inquiries, process orders, and complete

international shipping papers. Create and send Pro-Forma Invoices,

quote prices, and advise on product availability

. Analyzed various types of product and equipment moves by recommending

the most cost-effective and efficient solution for transport.

. Worked on multi-disciplinary consultant teams conducting

transportation feasibility studies complete with funding suggestions

to push the projects forward from the feasibility stage.

. Dispatched, routed, and tracked orders from origin to ultimate

destination. Maintained filing systems for purchase orders, checked

inventory and registers and other miscellaneous forms pertaining to

freight forwarding.

. Interviewed clients to determine shipping needs and provided solutions

to freight inquiries. Sourced rates and routes for analysis and

determined the most cost-effective and efficient means of transporting

client goods and equipment.

. Developed and maintained communication with freight forwarders,

clients and overseas contacts

. to successfully move equipment to sites around the world.

. GUCCI AMERICA, Vienna, Virginia ( March 2001

- July 2004

Operations and Stock Supervisor

Coordinated activities of employees engaged in shipping and receiving

of products, components and/or replacement parts.

Verified and maintained records on incoming and outgoing

shipments and prepared items for shipment.

Oversaw incoming and outgoing shipping activities to ensure accuracy

and completeness.

Managed and delegated tasks to all employees in stock and non-selling

functions.

Prepared and maintained reports, records and documentation to reflect

department activities for management on all shipping and receiving.

Responsible for assuring the presence of all supplies needed to

accomplish care in a timely manner

Reviews Supply Expense Report & rectifies any discrepancies & provides

explanations to GM.

. Performs accurate and timely entry of customer selection into order

processing system. Translates multiple customer order formats into a

standard format for order entry.

. Monitors and tracks customer orders to meet material lead times and

ensure on-time delivery.

. Matches customer selection and customer purchase order to associated

bid/pricing sheets to ensure accurate billing.

. Maintains customer rituals regarding selection, billing back-up and

order acknowledgments.

. Monitors orders using system reports (includes but not limited to

unbilled, work in process, unconfirmed, job cost, open sales orders)

and reports progress to leadership.

. Responds to customer and internal inquiries regarding orders.

. Performs other duties as assigned.

.

Tiffany & Company, New York City ( November 1999 -

May 2001

Operation Department

. Handled the exporting of merchandise to International and Domestic

Companies. Ensured the accuracy for inventory of company; managed the

process of shipping and receiving merchandise to other Tiffany

locations.

. Performed administrative duties, including bidding, ordering, supplies

and inventory control.

. Maintained log of all incoming/outgoing parcels and prepared parcels

for delivery pick-ups.

. Fill orders as received from the field or internally.

. Replenish stock from purchase orders received.

. Package supply for shipment and/or pick up and deliver goods as

required and receive parts from various carriers, notifying supervisor

if damaged goods are received.

. Maintain shipping/receiving logs and open purchase order file.

. COMPUTER SKILLS

. Proficient in Microsoft Office - Word and Excel



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