Manager Customer Service
Resume:
Angie Patterson
****Cypress Street
West Monroe, La. 71291
abg7np@r.postjobfree.com
Objective:
Desiring a challenging position within an established company utilizing my progressive
experience and responsibility at various organizational levels.
Experience:
All About Care
West Monroe, La.
Director
05/06 – 06/11
Direct three supervisors in the day to day operation of case management for the mentally
handicapped and physically handicapped, to include staffing, home visits, billing, heavy
interaction with physicians, family members, medical personnel, employees and
administration. Manage approx. 150 employees, to include hiring, counseling and
termination if needed.
Medical Mart - Sales
Monroe, LA.
08/05 – 02/06
Commissioned position in the sales and marketing of durable medical equipment with an
emphasis on diabetic foot wear. Educational in-services to groups of professionals to
include nurses, physicians, nursing home personnel, home health agencies, rehabilitation
facilities. Heavy interaction with the elderly and infirmed. Door to door cold calls as
well as set appointments.
Action Revenue Management Services
Monroe, La.
Dept. Manager
12/04 -08/05
Supervisor position for the early out billing department for a medical collections
company. Responsible for reconciling patient accounts. High volume of calls. Daily
contact with insurance companies, hospital personnel, patient, physicians, attorneys.
Reports, daily call logs.
Landrum Staffing
Pensacola, FL.
10/04 – 11/04
FEMA – U.S. Army. Temporary project with Army Corps of Engineers. Inspection of
houses for the Blue Roof Project. Guided contractors to perform safety regulations.
Mapping routes. Public relations with all areas of projects.
Innovative Aftermarket Systems
Austin, TX.
12/03 – 09/04
Customer Service representative for large in bound call center. Claims for total loss
vehicles. 80-100 calls per day. Appropriate paper work. Resolve customer complaints.
Daily contact with claimants, insurance agents, dealership personnel.
Spherion
Austin, Tx.
09/2003- 12/2003
Employed at Dell Computers in the A/P dept. Working knowledge of Excel, Power Point,
Office 2000. Reconciliation of customer accounts.
Tri-State Insurance Co.
Spearfish, South Dakota
Policy Rater
10/2002 – 06/2003
Analyzed Company’s insurance rates. Compared with other companies via computer .
Clue reports. Organized policies for process. Data Entry. Customer Service.
Tn. Voices for Children
Nashville, TN.
Family Service Coordinator
03/01 - 07/2002
Coordinated social services for Severely Emotionally Disturbed children and their
families for a non-profit agency, making sure the correct agencies were involved. Duties
included Public Relations with CEOs, liaison between family members and the agency
needed, heavy phone to coordinate patient appointments, school schedules, meetings
between parents and proper medical personnel. Juvenile Justice matters to include
interaction with judges, attorneys. Extensive hands-on with children. Knowledge of
medications. Advocate for the families involved.
Bruce Wolf, M.D. Dermatology
Nashville, TN.
Front Office Receptionist
12/2000 – 03/2001
Responsible for appointment scheduling. Insurance billing and patient charges via
computer with Medical Manager software. General clerical to include phone, filing,
public relations. Administered allergy injections. End of day register balance. Process of
payments.
Dawn Knight, M.D. GYN-OB
Monroe, La.
Assistant Office Manager
06/2000 – 10/2000
Responsible for patient charges and insurance billing, appointment setting. General
clerical to include Office 2000. Heavy phone. Medical Manager software. End of day
reports and balancing of register. Heavy interaction with patients.
HealthSouth Regional Business Office
Nashville, TN.
CSR/Medical Biller
03/2000 – 05/2000
A/P. Responsible for billing, collection of past due medical claims. Interaction with
patients, attorneys, and insurance companies. Heavy phone and interaction.
Zeagler’s Music
Monroe, La.
Department Manager
05/1999 – 01/2000
Managed one of the South’s largest Band Instrument sales departments. Assisted in
planning and execution of marketing strategies for the department. Compiled, analyzed
and presented monthly reports to store president and CEO. Consistently met and
exceeded past department profitability goals. Demonstrated skillful communication and
negotiation skills. Traveled daily to schools to talk with band directors on the needs of
their students. Maintained customer accounts.
Matt’s Music
Monroe, La.
Department Manager
08/1995 – 05/1999
Created and implemented the band department within the organization Contributed to
profitability by producing over $100k yearly. Consulted with clients to determine their
needs and priorities. Demonstrated effective leadership. Maintained inventory of $150k
worth of instruments, accessories and supplies. Traveled daily to schools to talk with
band directors and students concerning the needs of their programs.
William’s Music
Monroe, La.
Department Manager
08/1987 – 10/1994
Store manager responsible for the day to day operation of the store to include
purchasing, marketing, sales, accounting, daily reports, bank deposits, bad debt
collections.
TLC Nursing
Monroe, La.
Office Manager
9/1987 – 08/1988
Directed and managed staff of over 100 full and part-time employees. Counseled
subordinates in professional, educational and personal matters. Hired and released
nursing staff. Created and implemented computer network within office. Acted as liaison
between doctors and other referral agencies. New patient admits. Medical insurance
billing and patient charges. Payroll for nursing staff.
St. Frances Medical Center
Monroe, La.
Respiratory Therapy Tech./Office Manager
06/1981 – 08/1987
Responsible for payroll of 35 employees in the department. Assisted subordinates and
supervisors in identifying and resolving problems. Responsible for staff schedules and
critical care patients. Expedited communication between upper level management and
general personnel. Patient charges and billing.
Education:
Ouachita Parish High School Monroe, La.
Black Hills State University Spearfish, SD.
ULM Monroe, La.
Ashwood University On-Line Education
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