Customer Service Sales
Resume:
Jennifer E. Johnson
Hayward, CA 94541
abg7m3@r.postjobfree.com
Customer Service Leader looking for a career that will allow me to utilize
my skills & allow me to shine & reach my full potential.
Experience:
ABBConCise, Alameda, CA March 2008 - June 2011
Customer Service Resolution Lead
> Assist Customer Service, Sales, Distribution, Logistics, Finance
& Returns departments by answering inquiries via e-mail,
telephone & in person on a daily basis.
> Investigate & resolve customer inquiries & concerns.
> Create Customer Service department meeting agendas & facilitate
weekly meetings.
> Create Customer Service Resolution Lead meeting agendas &
facilitate bi-weekly meetings.
> Maintain a highly detailed & accurate log of all tasks &
inquires.
> Accurately enter orders via telephone, fax or e-mail.
> Receive & process credit card payments.
> Work closely with entire Sales Team to resolve issues or
concerns & provide information.
> Coach CSR's & help them sharpen their skills.
> Provide feedback to the management team.
ABBConCise, San Leandro, CA August 2003 - March 2008
Customer Service Representative
> Accurately enter over 200+ customer telephone orders into AS400
computer system per day.
> Assist customers placing, tracking & returning contact lens
orders.
Earl Anthony's Dublin Bowl, Dublin, CA September 1998 - February 2004
Customer Service
> Open & close facility with little to no supervision.
> Maintain booking reservations.
> Research potential clients.
> Balance cash registers.
> Assist customers with inquiries.
> Direct contact with the public.
> Hostess for large groups & parties.
> Answer busy telephones & assist walk-in customers in a timely &
friendly manner.
Education:
Brenkwitz High School, Hayward, CA 1997-1998
Completed courses & received diploma.
Hayward Adult School, Hayward, CA
Medical Vocational Program 2003
Completed medical course & received several certificates.
Skills:
> Type 60 WPM
> Extensive knowledge of contact & ophthalmic lenses
> Real time management
> Filing, faxing & copying experience
> Microsoft Excel
> Microsoft Word
> Excellent customer service skills
> Telephone skills
> Medical Terminology I, II & III
> Strong verbal & personal communication skills
> Accuracy & attention to details
> Organization & prioritization skills
References provided upon request
Contact this candidate