Customer Service High School
Resume:
Penny Johanning
PO Box 35-620-***-**** Cell
Blue Mound, Ks 66010 ********@**********.***
SUMMARY OF QUALIICATIONS
Team oriented leader with demonstrated accountability of department
staff, patient registration, and billing operations for a multi-specialty
healthcare clinic. Utilize effective communication and customer service
skills to relay accurate information in a professional business manner.
Dependable, goal oriented person with a positive attitude and eighteen
years experience in healthcare.
Technical Skills
Software: Microsoft Excel, Word, Outlook, Powerpoint, Bank of America
Lockbox Secure Access, JDPE & Kronos
Operating Systems: Meditech, LSS (Lake Superior Software), Epic, EMC
Scanning, Chartmaxx
EXPERIENCE
Mercy Physician Group, Fort Scott, Ks 1998-2011
Business Service Manager
Responsible for daily operations of patient registration, billing
functions for all aspects of revenue, and staff productivity to assure
efficiency and timeliness of revenue and positively impact the clinic and
physicians.
. Attended Epic training in Madison for all Epic Resolute PB
Applications in 2007
. Assisted with the design and validation of Epic Resolute
Professional Billing for our organization in 2007 and
implementation of the Epic system in 2008
. Certification in Epic Resolute Professional Billing Claims
Application in 2008
. Epic Resolute Billing Superuser for all PB applications since 2008
. Responsible for coordination of staff training schedules for
implementation of Epic Resolute Billing
. Responsible for identifying Epic system issues related to
organization processes and communicating with Application
Coordinators for resolution for proficient functionality of Epic
System
. Assisted with testing of Epic enhancements for updated system
versions
. Coordinate staff scheduling to cover registration and billing
positions
. Organize and lead weekly/monthly billing department staff meetings
for communicating updated information and areas of concern
. Monitor daily/monthly/FY Accounts Receivable revenues
. Perform yearly evaluation of staff
. Provide customer and staff support
. Knowledge in CMS & WPS Professional Billing regulations
. Knowledge in 837p and 835 electronic claim and remit requirements
. Communicate with clinic management and financial operations to
review monthly and fiscal AR and benchmarking reports
. Reduced Accounts Receivable turnaround days from over 70 to 31
within a three year period of becoming business supervisor
. Liaison between local clinic operations and corporate office
Newman Young Clinic, Fort Scott, Ks 1993-1998
Registration Clerk
. Verified all patient demographics and insurance coverage prior
to appointments with physicians
. Assisted with customer service
. Collection and posting of payments for services related to
appointments and balances on accounts
. Balancing of cash collected and payments posted to prepare bank
deposits
. Manual data entry of patient charges for billing
EDUCATION
High School Diploma, Fort Scott High School
CERTIFICATIONS
Epic Resolute Professional Billing Training
Epic Resolute Professional Billing Claims, Summer 2009 Version
References
Cindy Empson, co-worker
3839 CR 4950
Liberty, KS 67351
Rita Taylor, coworker
416 Pearl St
Independence, KS 67301
Phil Hammons, Real Estate Broker
PO Box 525
Fort Scott, KS 66701
Robert Larkin, Personal
PO Box 386
Fort Scott, Ks 66701
Contact this candidate