Customer Service Assistant

Jessica Pruitt

**** ***** ***** ****

Suffolk, Va., 23432

Cell: 757-***-****

Home: 757-***-****

Objective:

To obtain a challenging job that will expand my horizons, while continuing

my college journey towards a BA degree in Veterinarian Medicine.

Skills:

Clear and concise written and oral communication skills, great

organizational skills along with a clean environment, ability to work in a

fast-paced environment, quick learner, Fluent in English and able to

communicate the bare minimal in Spanish. Also I have a great amount of

experience in computer programs such as Word, Excel, Access, Power Point,

Publisher, Windows Xp, Quickbooks, Wire, Mtracks, and Cornerstone. Also I

have experience using 10-key as well as a Typing WPM of 60+. I have also

taken classes for Medical Terminology, CPR, Disease Prevention, First Aid,

and Lifeguard Training. The knowledge of many tools used in construction as

well as the safety requirements that come with using these tools.

Education:

Faith Academy High School, Graduated 06'

Thomas Nelson Community College 08' (1st semester)

Tidewater Community College 09'- 11' (Associates Degree in Science)

Work Experience:

Western Branch Veterinary Hospital

Full time Veterinary Assistant. My job duties include restraining animals,

loading rooms, obtaining patient history, cleaning exam rooms, treatment

area, kennel area, and surgical room, drawing vaccines, properly handling

blood and fecal samples, completing proper forms for blood, urine and fecal

analysis, and giving attentive attention and care for hospitalized

patients. Other duties based on experience include kennel assistant, where

I feed, water, and walk all animals staying in our care. (11/10 to 4/10)

Camp Care-A-Lot

Full time lead Resort Receptionist. My job duties include opening the

facility and register, maintaining excellent customer service while working

with our customers and their pets, Checking animals in and out, performing

animal evaluations, processing payments for service, answering the phones,

explaining and entry for new patient forms. Expanded duties based on my

experience, willingness and shear love of animals include dog handler,

kennel assistant, bather, runner, and administering shots as needed &

approved by owner. (6/10 to 11/10)

Great Bridge Veterinarian Hospital

Full time (Temporary) Veterinarian Receptionists. My job title included

becoming CE certified with the Cornerstone database, answering phones,

checking clients in and out, completing medical charts

(Subjective/Objective/Assessment/Plan) for patient visits, typing in

patient history, diagnosis, and weight, setting up appointments for

clients, completing call backs for upcoming reminders, appointments, health

check-ups, and prescription refills, helping all other staff when needed

(usually boarding), cleaning the front desk, waiting room, patient scale,

and client bathroom, handling client invoice's and payments, explaining

both patient visit list (estimated cost) and invoice (final cost) to

clients, fulfilling closing duties that included printing reports, counting

each days' closing profits, shutting down computers and active databases

including daily back-up and general close of day procedures. (03/10-04/10)

Mt. Pleasant Veterinarian

Part time Veterinarian Assistant. My job title included restraining

animals, prepping for surgery, cleaning surgical utensils, cleaning exam

rooms, treatment area, kennel area, and surgical room, drawing vaccines,

properly handling blood and fecal samples, completing proper forms for

blood and fecal analysis, administering nail trims, baths, and ear

cleanings, giving attentive care and attention to hospitalized patients.

(02/10-03/10)

Wayne Enterprises

Part time Carpenters Assistant. My job title includes painting, insulation

install, roofing, framing, railing etc... The jobs this company handles is

anything from small repairs to building homes or sheds from the ground up.

I am still learning however I do have the knowledge of how to properly run

a saw, jigsaw, nail gun (roofing, siding, and framing), brake, compressor,

and the proper way to set up a ladder and walk-board. Other

responsibilities I have as a carpenters assistant is being the ground man

and fixing small details with caulk, and silicon. (04/09- 02/10)

Sam's Club

Part time/ Full-time Member Service Representative. My job title included

assisting members with any concerns, maintaining a clean environment,

answering phones, completely in store returns or exchanges. Appling members

for credit and tax exempt status. Filing confidential credit applications

and tax exempt forms. Handling members complaints, concerns, difficulties

with their membership, recalled items, online returns or exchanges. Helping

organize in-store events and promotions. Providing services and

accommodations for business/ advantage members to pick up click-n-pull

orders (in-store). Offering in-store knowledge about products and

department team leads. Helping members with credit payments, and online

conveniences. Holding items for pick-up and delivery. 11/07- 1/09

Olive Garden

Full time Waitress. My job title included keeping an clean environment.

Being well aware of the current specials and discounts available. Also one

responsibility as a waitress is to make sure that you do everything in your

power to make there visit the best possible (service, quality of food, and

cleanliness) (6/07-10/07)

Cocktail Cove Hostess/ Waitress

Full time Hostess/ Waitress. My job title included making sure of a clean

environment, greeting everyone and tending to any questions or concerns of

the restaurant such as reservations, speaking with a manager, and menu

options. Also one responsibility as a waitress is to make sure that you do

everything in your power to make there visit the best possible (service,

quality of food, and cleanliness) (3/07-5/07)

D.R. Horton (Residential Construction) Budget Coordinator

Seasonal/ Part-time (worked while in HS) Budget Coordinator where my

responsibilities involved handling emails and faxes concerning, different

material shipments and pricing, filing, data entry, helped teach different

programs such as JDE [computer program used to save large amounts of data,

allowing changes that can affect many other files, this program also

generated the purchase orders for the company as a new book (new lot/ home)

was sent out to the field], and high frequent phone calls. I also made sure

that the right company was receiving the correct amount on there purchase

orders and that they were receiving there payments on time. During my time

working at D.R. Horton I worked in the following departments; Contract

Admin, Construction, Accounting, Purchasing, and Operations. Both

operations and purchasing were the two major departments I spent most of my

time in. 8/04-3/07

*Marketing Class in HS where being employed was your class assignment.

Workers permits were assigned by the county and school.*

Fanatic Fanz Sales Associate

Greeted Customers, Stocking, Ordered Inventory, Organized Inventory,

Maintained Cleanliness, Ran the Register, Acuminated any customer with

questions, Open and Closed the Store, Help schedule two week work schedule.

11/05-1/06

Fanmats, Inc. Kiosk Operator/ Sales Associate

Sold Collegiate teams car and house mats, purses, wallets, car flags,

entered orders into the computer system, kept the kiosk organized and

sanitary, open and closed the kiosk, handled money when opening and

closing. 8/05-12/05

Aquatic Management Services Lifeguard

As a lifeguard some of the duties that I was responsible for include but

not limited to; The safety and well being of the quests, the regulation and

upkeep of the chemicals, and the cleanliness of the Facilities. During my

active duty as lifeguard I was certified in the following; CPR, Prevention

of Disease Awareness, First Aid, and Lifeguard Training. Along with these

responsibilities I had to be on constant alert and be prepared for the

worst case scenarios. 5/05-8/05

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