Manager Customer Service
Resume:
SEAN MORLEY
Tempe, Az. ****2
***********@*******.***
OBJECTIVE
"To obtain a challenging sales position where my strong interpersonal
communication skills and amiable personality can be fully utilized."
EDUCATION
. The Arizona School of Real Estate & Business - 2006, Completed
Coursework that focused on the intricacies of Arizona Real Estate Law
. Arizona State University - 1991 - 1996, Walter Cronkite School of
Telecommunication. Major in Broadcasting with emphasis in Theater.
Officer in Sigma Phi Epsilon Fraternity - Arizona Alpha Chapter
. Scottsdale Community College - 1990 - 1991, Completed Coursework that
included freshman level college curriculum, i.e. English 101, College
Algebra, Introduction to Psychology, etc.
WORK HISTORY
. CareerBuilder.com - January 2008 - Present
Account Executive - Enterprise Accounts
Responsibilities Include: Employment Brand development, Social Media
consulting, and advertising revenue for existing clients and prospects
which consist of midsize companies of 250 - 1,500 employees.
. Strategic Consulting, including business plan & sales strategy
development in order to maximize ROI with respect to recruitment and
retention strategies.
. Generation of new business accounts through cold calling, appointment
setting, web-based PowerPoint presentations via Global Crossing, WebEX
and LiveMeeting, as well as webinar trainings to existing accounts in
order to maximize potential revenue. Blueprint organizations; make
survey calls into companies in order to understand business and how
they make money. This information is compiled as powerful impact
statements that are delivered to the C Suite.
. Actively managed over 40 strategic accounts to provide total
recruitment solutions for companies with human resource needs in
facilities worldwide.
. Researched, analyzed and assessed recruitment marketplace, trends and
successful strategies by multiple industry segments to produce a
solution matrix encompassing recruiting, marketing, and advertising
that are scalable throughout a potential client's organization.
. Interviewed C-Level, Human Resources and Marketing Executives in
potential client organizations to develop a unique and clearly
delineated solution set to overcome recruitment challenges.
. Solely responsible for generating over 360K in revenue for 2010, 300K
for 2009 and 250K for 2008. Currently on pace for $480K in 2011.
. Achieved the highest growth in the Southwest Region of the US from Q3
to Q4 of 2010 in both invoicing and revenue.
. CareerBuilder.com - November 2006 - January 2008
Account Manager - Integral Accounts Group
As the global leader in human capital solutions, we help organizations
target and attract their most important asset - their people. We use world-
class technology, data-analysis, a comprehensive partner network and
superior customer service to match the right people with the right jobs.
Responsibilities Included: Prepare and present strategic recruitment
solutions for C-Level executives.
. Hunt and prospect new business opportunities for companies ranging
from 100-500 employees.
Averaged 750+ cold calls, 30 scheduled appointments, and 15 completed
sales appointments per week.
. Self - Employed - April 2003 - November 2006
I have worked professionally in the nightclub industry for approximately 15
years providing dj services to various establishments on a contract basis
however, during this time period it was my sole source of income. I was
responsible for generating all relationships with these businesses in order
to maintain a substantial income level.
. Buca Di Beppo - May 2003 - February 2004
Food Server
Responsibilities included: Serving food and drinks in a very busy family
oriented Italian Restaurant.
. Oxford International - March 2002 - April 2003
IT Account Manager
Responsibilities included: Obtain, cultivate and maintain relationships
with IT Project Managers of midsize companies of 100 - 1,500 employees in
an attempt to assist with staffing of senior level contract labor.
Constructed and blueprinted organizational flow charts of each companies
structure. Generation of new business accounts through cold calling and
appointment setting.
. NORTH - October 2002 - April 2003
Food Server
Responsibilities included: Serving food and drinks in an upscale Italian
Bistro.
. Metaphour Design Group - December 2001 - March 2002
Account Manager
Responsibilities included: Obtain, cultivate and maintain relationships
with decision makers of larger companies in an attempt to provide
Web/Graphic Design Services. Follow projects through until completion.
. Jax Thai Bar - November 2001 - January 2002
Bartender
Responsibilities included: Serve drinks and authentic Thai cuisine in an
upscale Asian lounge. Assisted with liquor order and inventory control.
. Desert Auto Rental Liquidators - January 2001 - November 2001
Sales Reprentative
Responsibilities included: Represented, purchased and sold late-model, low-
mileage, rental vehicles. Assisted with delivery and title paperwork..
. P.F. Chang's China Bistro - March 1993 - July 2001
Bartender/Server/Expeditor
Responsibilities included: Worked my way up through a new, hip, thriving
young restaurant company that has now become somewhat of an institution
nation-wide. Served drinks and nouveau Chinese cuisine in an upscale Asian
bistro. Member of corporate training staff. Ordered all liquor and assisted
with inventory at a very busy restaurant.
**Personal and Professional References available upon request**
Contact this candidate