Customer Service Assistant
Resume:
Ashna Singh
West Sacramento, CA 95605
Phone: 916-***-****
*****.*****@*****.***
EDUCATION
Bachelor of Arts, Psychology Degree
Obtained - June 2011
University of California, Davis (UCD)
o Psi Chi International Honor Society
SKILLS AND QUALIFICATIONS
. Customer service - excelled for 10 years as a team player in the
hospitality industry.
. Excellent communication and interpersonal skills - verbal and written
. Experience with accounts payable and event booking.
. Computer skills
o Fluent in Excel, Word, Access, Outlook and PowerPoint
o Comfortable with both PCs and Mac
o Typesetting: MS Office (60 wpm)
o Operating System: Windows and familiarity with Linux
. Research skills
o Online surveys - creating surveys and recruiting subjects using
subject pool databases
o Lab studies - scheduling, administering studies, debriefing,
preparing and coding data
o Data entry and analysis - Excel, R, SPSS and SAS data analysis
o Writing - technical reports, research papers in APA and MLA
formats, protocols
o Experiment design software - E-Prime, DirectRT, Media Lab
WORK EXPERIENCES
Guest care specialist/auditor, Courtyard Marriott
Sacramento, CA Nov. 2005- Present
o Customer service, multi-phone line reservations, accounts
payable, prepare and audit daily reports, process credit card
and cash transactions, assist Manager with memos and training
other employees, tend to client complaints, maintain
professional demeanor.
Front Office Lead, Host Airport Hotel
Sacramento, CA Feb 2001- Nov. 2005
o Accounts payable, sales and meeting booking, supervise shifts,
scheduling and customer service.
RESERCH & ANALYTICAL EXPERIENCE
Research Assistant, Memory and Development Lab Davis,
CA, June 2010 - Present
o Supervisor: Dr. Simona Ghetti & Christine Coughlin
o Worked on projects involving early metacognition and episodic
memory in children. Assisted with data collection, subject
recruiting, transcribing, and data coding.
Research Assistant, Human Memory Lab Davis, CA,
June 2010 - March 2011
o Supervisor: Dr. Andrew Yonelinas & Mariam Aly
o Assisted on multiple memory & perception projects with data
collection and subject recruiting
Research Assistant, Self and Social Identity Lab
Davis, CA, Jan. 2010 - March 2011
o Supervisor: Dr. Cynthia Pickett & Yanine Hess
o Worked on projects involving social rejection, self-worth and
group identity.
LEADERSHIP EXPERIENCES
. Secretary - Undergraduate Psychological Association UC
Davis, Sep. 2010 - June 2011
. President - Psychology Club SCC, January
2008 - June 2009
OTHER ACTIVITIES
National Alliance on Mental Health Walk (Participant)
2011
Greater Pediatrics of Sacramento - Student Volunteer
August 2004 - September 2004
Active Minds UC Davis Chapter - Mental Illness Advocate
Medical Assistant Certification - Highest Honors 2004
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