Customer Service Manager

**** ******** ***. ********, ** ***** 480-***-****

**********@*****.***

Aaron Irving

Objective

To secure a customer service and management position with a well

established organization that will enable me to use my strong

communication skills, leadership skills, and ability to work well with

people.

Technical Skills/Proficiencies

Proficient in Microsoft Office

Types 80 wpm

Excellent Customer service skills

Exceptional Managerial skills

Strong Communication skills

Outstanding Leadership skills

Great Team Player

Audio Visual Tech

Experience

April 2008 - FedEx Office Phoenix, AZ

February 2010

Assistant Manager/Customer Service Rep

Lead the store's business unit which involved managing customers, team

members, and operational issues in the consultation zone of the store.

Monitored and facilitated all production and retail processes including

the tracking and pick-up and delivery.

Managed the store in the absence of the manager.

August 2006 - March Costco Home Store Tempe, AZ

2008

Will Call Manager/Customer Service Rep

Managed a team of employees by overseeing their work to ensure it was done

efficiently

Organized all activities and assigned jobs accordingly for employees

Oversaw the picking, packing and distribution activity of merchandise

Consulted with customers and consumers on a daily basis

August 2005- August 2006 DirectV Cedar

Falls, IA

Customer Service Manager

Coached and trained staff in varies task and call in center for Directv

Hired and set up training for employees.

Handled all scheduling

Education

University of Cedar Falls, IA Business Management

Northern Iowa

August 2004 - April

2006

Bachelors Degree in Business Management

Minor in Education

South Mountain Community College Phoenix, AZ

Business Courses

August 2003 - May 2004

Eastern Arizona College Thatcher, AZ

General Studies

August 2001 - May 2003

Awards/Accomplishments

Was on the Honor Roll with a Tutored Business students in Marketing,

3.8 GPA Junior and Senior Year Management and Finance courses

Played four years of college basketball

Received a Business award for Was a member of the Business Club

excelling in the Business

department.

Participated in an internship

in the Business Department at

the University of Iowa for 3

years.

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