Customer Service Manager

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* ** ** * ** 0 2 • W E N D M C C A R T Y @ YA H O O . C O M

W E N D I M C C A RT Y

OBJECTIVE

Seeking a part time/full time career with a company that can create a future of opportunities. I have many

skills and talents that I hope to utilize and create a win/win partnership.

SUMMARY OF QUALIFICATIONS

My name is Wendi McCarty and I believe that I will be an asset! I have 6

years prior experience in auto claims with State Farm Insurance. Prior to

leaving State Farm I was promoted to claim processor and began the training

program for this position. After careful thought and consideration I decided to

leave State Farm to concentrate on building my own company that specialized

in mortgage and insurance sales.

La Hydro Jet was a high energy company that required team building and customer

service expertise. On any given day I took 100+ customer calls. In this environment

nevertheless did we work as a team we also had to work together with all other

department’s.

While employed with Santa Clarita Custom Air, a privately owned air conditioning

company, my position was as a data entry clerk. I also took on many other duties

which included customer service calls, booking appointments and helping the office

manager when needed.

I am proud to say that I am currently working towards my Bachelor’s Degree in

Business with emphasis in Accounting.

I am an upbeat individual who is eager to learn. I am looking for a career with

advancement opportunities.

WORK OF EXPERIENCE

3/2010 to 4/2011 LA Hydro Jet Sun Valley, California

Customer Service Representative

* La Hydro Jet was an extremely fast paced environment. My duties included

heavy phones, customer service, setting appointments, invoicing, filing, and

working in teams.

10/2008 to 02/02/2010 Santa Clarita Custom Air Newhall, California

Data Entry Clerk

* My duties include data entry, telemarketing, customer service, technician

schedules, opening and closing shop and helping the office manager when

needed.

1996 to 2007 Wise Inc. Acton, California

Co-Owner

* Co owner of a company that specialized in the sales of mortgages and

Insurance. My duties included accounting, all administrative duties, and

Customer service.

1993 to 1999 State Farm Insurance Burbank, California

Claim Service Assistant

* Receptionist Greet customers and answer customer calls.

* Mail Clerk Handled incoming and outgoing mail for an office of 100+

employees.

* Switchboard Operator Handled incoming calls for entire auto and fire

claim operations.

* Input Clerk Responsible for inputting new auto claims.

* Claim Service Assistant I was an assistant for up to 6 claim

representatives

at any given time. I handled calls, created correspondences, issued payments,

documents, etc.

EDUCATION

2008 to present Westwood College Valencia, California

Bachelors Degree in business with emphasis in accounting

Currently working towards my bachelor’s degree with Westwood College.

REFERENCES

Debbie Van Breeman 661-***-****

Danelle Tortorice 818-***-****

Ruthann Scott 818-***-****

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