Manager Services
Resume:
S UM MARY OF QUAL I F ICAT IO NS
• Master’s Degree in Rehabilitation Counseling and Certified Rehabilitation Counselor (CRC).
• 10 years of experience working with and providing direct care for individuals with physical, mental and
developmental disabilities in community and residential settings.
• 10 years of experience reviewing medical documentation and complying with State and Federal Regulations.
WORK EXPER I E NCE
Public Team Coordinator, Service Employees International Union / D istrict 119*-****-****
• Supervised a team of Administrative Organizers responsible for 37 different organizations representing close to
7000 workers.
• Chief negotiator for several public sector collective bargaining agreements.
• Arbitrated grievances in local and county government as well as institutions of higher learning.
• Developed t rainings for staff and members as part of the Member and Staff Development Committee.
• Interviewed, hired, and t rained new staff to be independent Administrative Organizers.
• Educated members on reasonable accommodations, Americans With Disabilities Act (ADA), Family Medical Leave
Act (FMLA), workers compensation and other disability related resources.
Administrative Organizer, Service Employees International Union / D istrict 119*-****-****
• State-wide Union Representative for employees at Department of Health, Bureau of Workers’ Compensation,
Rehabilitation Services Commission, Department of Job and Family Services and Ohio Veteran’s Homes.
• Mediated workplace disputes with employees, supervisors, Labor Relation Officers and Directors of State
Agencies.
• Board Member the Ohio Workplace Mediation Program. Provided Union input on implementation of the program
and helped plan t rainings for mediators.
• Assisted with collective bargaining negotiations for the employment contract between SEIU/District 1199 and the
State of Ohio.
• Ensured grievances were processed within timelines of the State of Ohio collective bargaining agreements.
Vocational Rehabilitation Counselor, O hio Rehabilitation Services Commission 2003-2006
• Assisted individuals with disabilities by providing vocational guidance and counseling to help overcome functional
l imitations to gain competitive employment.
• Developed Individual Plans for Employment and provided services that were compliant with state and federal
guidelines.
• Coordinated vocational rehabilitation services with various stakeholders, community rehabilitation providers and
advocates in both public and private settings.
Vocational Case Manager, VocRehab 1 and VoCare Services Inc. 2001-2003
• Created Rehabilitation Plans collaboratively with Disability Management Coordinators and Nurse Case Managers
to provide injured workers services necessary in their return to work.
• Ensured that Rehabilitation Plans were completed in a t imely manner within State of Ohio guidelines.
• Worked collaboratively with physicians’ offices to ensure that services were medically and vocational appropriate.
• Staffed cases and reviewed notes from physical, occupational and speech therapists to assess progress towards
rehabilitation.
• Excellent working knowledge of t racking billable hours as well as creating invoices for services.
Career Developer, Center of Vocational Alternatives 2000-2001
• Provided case management for individuals with severe mental illness in supported employment settings.
• Participated in training new Career Developers.
• Hired new employees for the program and terminated employment of those not suitable for the program.
• Resolved crisis situations at worksites and evaluated worker performance during staffings with supervisors and
clients.
Community Support P rovider Aide, Central Ohio Mental Health Center 1996-2000
• Provided therapeutic and d irect-care services for individuals with mental illness in residential and community
settings.
• Assisted in ensuring clients were compliant with medication.
• Maintained accurate case notes documenting clients’ activities during the day.
E DUCAT IO N / CERT I F ICAT IO NS
• 2001
The Ohio State University, Columbus, Ohio, M .A. Rehabilitation Counseling
• 2001
The Commission on Rehabilitation Counselor Certification, C ertified Rehabilitation Counselor
( CRC)
• 1998
The Ohio State University, Columbus, Ohio, B.S. Psychology
K H A L I D JA L I L
2396 Queen Ann Court, Columbus, Ohio 43235
k *****@*****.***
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