Customer Service Sales
Resume:
Tony Tubbs
***** ********* ** ********** **, ****1
abg7dv@r.postjobfree.com
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Warehouse associate offering versatile team oriented skills. A problem solver, who readily adapts to change, works
i ndependently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without
compromising quality. Looking to establish successful career in warehousing, shipping and receiving.
Summary of qualifications
Dedicated, goal oriented, organized individual providing
loading, unloading, stacking and forklift experience.
P rior warehouse work experience and the
ability to lift up to 150 lbs repetitively as needed.
Excellent attitude and work ethic.
Excellent communication skills.
E xperienced in warehouse work, dock work and manual labor.
November 10, 2008 to Present Primerica (Citigroup) Erlanger, Kentucky
Worldwide financial institution servicing shareholders and personalized investment accounts.
F inancial Agent
-Assist clients in financial transactions, redemptions, contributions and ACH transfers.
-Assist clients on website pin numbers, navigation, online maintenance and privacy settings.
-Answer questions about filing dates, agent numbers, mutual fund inquiries, and fund mergers.
-Send out proper forms for bank draft information, personal changes to account, redemptions, beneficiary changes
and withdrawal plans/distribution plans.
-Trouble-shoot accounts via phone-interaction, account management and account re-setting.
-Follow strict guidelines mandated by the IRS and Primerica to ensure smooth, privacy laden transactions while
p roviding benchmark customer service.
April 2008 - November 2008 Omnicare World Headquarters Covington Kentucky
Corporate office of 355 pharmacies, and long-term care facilities in the United States.
Collections Agent/Account Specialist
-Front end collector of balances owed from personal, private pay and state/federal coverage’s using AS400, Excel
and Outlook.
-Served as liaison to customers about payment methods, billing issues, insurance and coverage verifications.
-Communicated with billers from different pharmacies in selected territories about re-bills, Medicaid and
Medicare coverage.
-$368k cash collected; $28k in re-bill monies collected.
Fedex, Cincinnati Ohio
-Small package delivery
-Load 24 ft. van with packages daily
-unload packages with hand t ruck
M asters Pharmaceutical, Cincinnati Ohio
P rivate owned pharmaceutical company specializing in
supplying independent retail pharmacies,
outpatients, and other companies that dispense pharmaceuticals.
Account Manager Feb 07 – Oct 07
-Manage previous, active accounts in system.
-Cold call and prospect to various pharmacies, long-term
care facilities, animal hospitals, and pharmaceutical warehousing chains.
-Enter sales into assigned categories by product usage.
-Chart sales daily, monthly annually.
-85k in sales from March 5, 2007 to present;
63k in generics, 20k in brands, and 5k in bottles, vials, ointment jars and syringes.
U PS (seasonal) Driver Helper Oct 07 – Dec 07
-Assist drivers in small package deliver in assigned route.
-Unload 4500 piece trailer by hand daily.
-Keep accurate counts of packages being delivered and unloaded.
Topicz Warehousing and Distribution, Cincinnati, Ohio
Small private owned warehouse focusing on small and large
convenience stores within t ri-state area.
T he company partnered with stores to deliver store products, and other specialty needs.
Delivery Driver March 06 – September 06
-Driver for busy warehouse facility.
-Duties include delivering groceries and various convenient store goods to locations in Ohio and Kentucky.
-Load trailer in the mornings via forklift, handjack.
-Responsible for accurate data entry and travel log.
-Unload empty cases and stack skids after route.
T ruGreen Chem-Lawn, Cincinnati, Ohio May 05 – Nov 05
Lawn care company that services commercial businesses and
residential homes. Partnership was based on customer
h istory and loyalty as well as upselling of new products daily.
-Lawn Care Specialist
-Customer service/lawn care applicator for lawn care company.
-98% customer retention through several applications.
-Load t ruck by hand with fertilizer bags, and other lawn products.
-Top 5% in customer retention among applicators
-Participated in Hur ricane Katrina victim rally.
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Education
B.S Professional Studies in Criminal Justice
Kentucky State University, 2004
A.A Professional Studies in Business Administration
L ackawanna Junior College, 2004
Special Skills - Microsoft Windows Operating Systems,
V ista, Type 45 wpm, Drivers License, and
I nsured reliable transportation.
Contact this candidate