Customer Service Sales

PHYLLIS A. OATES

**** ********* ****., #32-916-***-****

Roseville, CA 95747 *******.*****@**********.***

SUMMARY

An organized, detail-oriented, and efficient accounting professional with

extensive experience in a variety of industries. Major strengths include

time management, accurate record keeping, and customer service. Also

skilled in accounts receivable, cash application, invoicing, accounts

payable, collection, general ledger journal entries, trial balance, month

end close, data entry, bank reconciliation, database management, oral and

written communication. Proficiency with MS Office Suite and 10-key by

touch. Familiar with QuickBooks Pro, computer hardware, networking and

system administration. Interested in using accounting skills in a team

environment.

RECENT PROFESSIONAL EXPERIENCE

SAFEWAY, Fair Oaks, CA 2008-2011

Bookkeeper

Customer Service Representative

. Provide superior customer service. Performs bookkeeping duties that

include check cashing, refunds, and Lottery, Western Union, and money

order sales.

. Set up and reconcile cash tills, answer incoming telephone calls, and

preparation of bank deposits.

. Reconciliation of daily/weekly sales reports.

TALENT TREE, Sacramento, CA 2007-2008

Junior Accountant

Temporary placement - Wonder Bread

. Recorded sales and managed the accounts receivable and bank deposits

for 32 thrift stores.

. Produced weekly profit & loss reports by store and product

classification; accounts were accurate.

WINCO FOODS, Roseville, CA 2002-2005

Customer Service Representative

Grocery Cashier

( Handled cash, POS transactions, and register reconciliations;

records were accurate.

. ( Stored register tills in lock boxes; all tills were balanced

each day.

OTHER PROFESSIONAL EXPERIENCE

TOWN OF LOS GATOS, Los Gatos, CA Accounting

Technician 1990-1990

( A/R, cashiering duties, issued business licenses

RUGGED DIGITAL SYSTEMS, Mountain View, CA Credit Analyst

1989-1990

( A/R, invoicing and collections

RAISER CONSTRUCTION COMPANY, San Mateo, CA Junior Accountant 1988-

1989

( AP/AR for 17 commercial properties

J.H. BAXTER & COMPANY, San Mateo, CA Assistant

Accounting Manager 1979-1988

. A/R, invoicing, assist with A/P, sales tax returns, operating

statements

EDUCATION

COLLEGE OF SAN MATEO, San Mateo, CA 1981

Business Accounting; Business Math

SATI, Sacramento, CA 2008

QuickBooks Pro

TechSkills of Sacramento, Sacramento, CA 2007

Microsoft Office Administrator Program - Master Level

Business & Technology Training Institute, Sacramento, CA 2000 - 2001

A+ Certified Professional, Network+ Certified Professional

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