Manager Engineer
Resume:
Kory “Scott” Roe
RENO, NV 89509
abg7d7@r.postjobfree.com
OBJECTIVE
Seeking a position in the Information Technology field which utilizes my diverse skillset while Skills
allowing me to continue my training and explore new challenges.
Adobe
EDUCATION Dreamweaver
Adobe Photoshop
GIMP
Information Technology, Associate of Science Currently Pursuing MS Office Suite
Truckee Meadows Community College, Reno, NV WordPerfect Office
GPA 3.4/4.0 Suite
CSS
Studies focused in application development, IT project management, multimedia design, technical
HTML/XHTML
planning, and business case analyses. Created working prototypes for numerous web site projects.
JavaScript
XML/XSL
Cisco Networking Academy Sept, 2003 – June, 2004
Visual Basic
Monterey Peninsula College, Monterey, CA
GPA 3.1/4.0 MySQL
Completed 3 of 4 modules of the Cisco Certified Network Associate curriculum with high marks. In Linux/UNIX
process of completing fourth module and preparing for certification exam. Windows
7/Vista/XP
EXPERIENCE Apache/Tomcat
SBS
Solutions Engineer 2003/2008/2011
April, 2010 – June, 2011
Support.com, Inc, Redwood City, California
Certifications
Provide assistance to customers utilizing remote access for troubleshooting and repair of their
computers. Responsibilities included removing malware, setting up wireless networks, installing MCSE –Server
wired and wireless printers, and other computer related issues. Some specific included supporting 2003
AVG, McAfee, and Symantec products, as well as Microsoft Office.
Act Certified
IT Consultant Consultant
January, 2005 – March, 2010
EB Tech Services, Sacramento, California
QuickBooks Pro
Advisor
Provided Computer and Network Support for small businesses in the Sacramento region. Services
included Windows Network Administration, Linux Support, Macintosh Support, and WordPerfect
Telecommunications Troubleshooting. Provided on-site service and repair of PC’s, Macs, and Certified Instructor
printers (primarily HP and Lexmark). Also did Cat 5e and Cat 6 cabling, as well as RG-59 and RG-6
installations. Other achievements included creating image repository utilizing Symantec Ghost, as Microsoft Office
well as developing licensing and updating systems for Symantec Antivirus. Provided Support for User Specialist
AVG, Symantec and McAfee products.
MCP Windows XP
Lead Technician (Project) December, 2007 –June, 2008
Dimension Data/Delta Computer, Farmington, New York
Coordinated and supervised a 3-man crew to install and configure Cisco 7940 and 7960 phones for
multiple large clients, including Xerox USA, PetSmart, and Shearson-Lehman Brothers. Also
interfaced with vendors and project managers to ensure timely delivery of components to be installed.
Responsibilities also included Cisco router and Call Manager configuration.
Partner/Operations Manager November, 2000 – December 2004
ComputerPros of Central California, Salinas, California
Provided on-site computer and network support to small business in the Salinas Valley and Monterey
Bay areas. Provided on-site hardware and software support and training, as well as repair. Some
specific duties included supporting the Famous Agricultural Software application and Medibill
Medical Office Management software. Also did cat 5e and cat 6 cable installations.
ACTIVITIES & AWARDS
Volunteer, Reno Rodeo Association
Member, CompTIA
Member, National Model Railroading Association
Member, Independent Computer Consultant’s Association
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