Project Manager Quality Assurance

Charles H. Edgar

**** *** ********** ****, **********, GA 30052

Contact: 404-***-**** / *************@*********.***

Work Experience

Sr. Technical Writer - CEDAR Document Technologies, Atlanta, GA - Feb 2011

to May 2011 (Contract - Onsite / Telecommute)

. Update the processes and procedures for handling customer-facing and

CEDAR internal issues. Work with project management office, customer

service, application / product development, quality assurance /

configuration management, production engineering and services

operation teams to gather information and data about their role in the

process. Develop process flowcharts and other graphics using MS

Visio.

. Updated a data transfer guide that explain requirements for

transferring information between CEDAR and their customers and

partners.

Sr. Technical Writer - SunTrust Banks, Atlanta, GA - Jun 2010 to Dec 2010

(Contract)

. Spend Visibility Datamart project (Financial Services). Developed

business requirements, technical design, and business risk impact

analysis documents for COGNOS reports. Worked with management and

developers on gathering information for documents.

. Channel Link / ARGO project (Enterprise Delivery Services). Created

technical design documents (TDD) from researching architecture

documents, business requirements, system requirements and other

project documents. Interviewed subject matter experts and attended

technical design/review meetings.

. Prepared context, sequence, ETL and other diagrams using MS Visio.

Sr. Technical Writer - Cbeyond, Atlanta, GA - Jan 2009 to Aug 2009

(Contract)

. Developed detailed implementation procedures for wireless

telecommunication services. Gathered knowledge about subject matter

by researching information, interviewing subject matter experts, and

running applications.

. Updated field service manuals, created circuit/hardware connectivity

diagrams and project/product timelines, prepared

reports/presentations, and provided editorial assistance for RFPs.

Sr. Technical Writer - Kaiser Permanente, Atlanta, GA - Aug 2008 to Nov

2009 (Contract)

. Developed step-by-step processes and procedures of various proprietary

healthcare benefits, contractual, and regulatory applications.

Sr. Technical Writer - McKesson Corp., Alpharetta, GA - Dec 2004 to Jul

2008 (Contract)

. Developed standardized hardware solution requirements and software

technology specifications. Work together with Development Engineers

in developing an automated sizing tool to improve hardware procurement

process.

. Collaborated with Staging Engineers to develop Windows/Linux hardware

implementation manuals and then converted them to customer-based

guides.

. Additional duties included creating document standards and templates;

developing presentation materials for sales and support organizations;

and provided documentation support for numerous business units.

Sr. Technical Writer - Concurrent Computer Corp., Duluth, GA - Jul 2004 to

Oct 2004 (Contract)

. Revised user guides for the Video On-Demand application and the

technical manuals for hardware sets. Converted third party

documentation into approved company format and updated document

templates.

Sr. Technical Writer - ChoicePoint, Alpharetta, GA - May 2004 to Jun 2004

(Contract)

. Wrote and maintained installation manuals and user guides for

fingerprint capturing systems, background check applications, and

hardware systems.

Sr. Technical Writer - Amcat, Inc., Edmond, OK - Feb 2003 to Mar 2004

(Contract - Telecommute)

. Wrote a call center Administrator manual that included telephony dial

and call parameters, interactive voice response (IVR) programs, an

agent workstation, project scripting, and historical reports

applications.

Manager, Knowledge Engineering - divine, Inc., Norcross, GA - Dec 1996 to

Feb 2003

. Managed the Knowledge Engineering group's effort that included

maintaining project schedules, budget and monitoring expenses,

performed annual merit reviews, and prepared status reports.

. Develop and maintain the administration guides and user guides,

hardware installation and maintenance manuals, and on-line help

programs for the Conversations, NetAgent, Expressions, Synchrony,

XChange, and Velocity desktop and net-based software applications.

. Designed and wrote the documentation process and procedures included

as part of the overall product development process. Created and

maintained the knowledge base used by technical support and customers.

. Reviewed and edited text and web-based deliverables to ensure

compliance to established company standards; maintained the

documentation library website; coordinated with vendors for production

services; and provided training support.

US Army - Staff Sergeant

. Instructor / Training Specialist (Train-the-Trainer) - New Equipment

. Training Development - Avionics Equipment

. Project Manager - Avionics Communications

. Air Traffic / Ground Equipment Maintenance Specialist

. Avionics Communications/NAVAIDS Bench Technician

. Clerk Typist

Skills and Knowledge

. Word 2007, Excel 2007, PowerPoint 2007, Visio 2007, Project 2007,

Outlook 2007

. Acrobat 9, FrameMaker 8, Illustrator 7, RoboHelp 8, Dreamweaver 8,

TechSmith Snagit 8

. C++, Java, Delphi, HTML, DHTML, XHTML, CSS

. MS Visual SourceSafe, TechExcel DevTrack, Borland Star Team, CVS, MS

SharePoint

. Servers, Routers, Workstations, Disk/SAN Storage, LAN/WAN/SAN networks

Education

Military training in avionics maintenance, air traffic control maintenance,

project management, instructional design, and classroom instructor.

Additional knowledge acquired through numerous company provided training,

some college course work and high school.

Contact this candidate