GWENDOLYN C.HEARNS

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**** ****** ***** **** *******, TN 38119 abg7d2@r.postjobfree.com

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EXECUTIVE SUMMARY

Experienced manager with expertise in human relations and project management

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• Superb written and oral communication skills

• Organizational Development and Strategic Planning Management Coaching

• Payroll Solutions

• Contract negotiation and compliance

Knowledge of Federal and State Employment Law§

• Restructuring and Revitalization

• Employee Relations

• Succession Planning

• Safety Auditor (OSHA compliances)

• Leadership Development

• Recruitment and Staffing

• HRIS Technology

• Climate Surveys

• Selection Techniques /Assessment Tools

• EEO/Regulatory Compliance

• Benefits/Compensation Management

PROFESSIONAL EXPERIENCE

Human Resources Mgr II

ServiceMaster Clean, Amerispec, Furniture Medic and Service Recovery Management 2009

present

Leadership role for Human Resource management and development, organizational

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development, training, and change management initiatives.

Oversight of all aspects of staff performance; performance evaluation, progressive

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discipline, mediation of staff disputes and grievance procedures, safety and health in accordance

with state and federal laws and OSHA regulations.

Leadership role in the setting and achieving of strategic and organizational goals.

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Key team member responsible for designing the implementation of a major change

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management initiative for HRT

Analyzes HR statistics including turnover, associate/customer retention, and compliance

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Investigate and provide advice and counsel regarding associate relations concerns regarding

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policies, procedures and practices.

Conducts HR checklist meetings for assigned business unit or departments

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Collaborates with Senior management to facilitate periodic talent reviews and workforce

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planning

Human Resources Regional Mgr I

ServiceMaster, Merry Maids 2007 2009

• As Regional Human Resources Manager, I was responsible for planning, development, and

implementation and evaluation/audit activities.

• Managed HR functions such as employment, associate relations, compensation, training,

equal

Employment/affirmative action, records and associate services/activities recruiting efforts for

exempt and non exempt associates which include requisitioning, job posting

• Provided strategic guidance to field Regional managers and worked directly with branch

managers to ensure delivery of Best Practices.

• Coordinates the annual performance review and merit process within assigned business unit

Staffing Manager

Adecco Staffing Services, 2004 2007

•Responsible for the recruitment, orientation, supervision and performance evaluations for up to

230 employees remotely

•Successfully placed a wide spectrum of candidates in the technology, financial, and

engineering, industrial and administrative industries for Adecco for high volume clients (Fed

Ex, Kellogg’s, McKesson, etc).

•During this 3 year period increased the ethnic diversity of staff from 4% to 12% providing

more culturally relevant services to the community served.

•Coordinated payroll for staff and reconciled any payroll discrepancies

•Eliminated usage of 3rd party staffing resources, reducing approximately $40,000 in monthly

expenses.

Human Resources Training & Continuous Improvement Director

KLM Logistics 2004 2007

Researched and proposed ISO 9000 implementation plan.(ISO Auditor)

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•Revamped and simplified Manufacturing Assessment to focus on core elements within

Operations.

•Developed performance management and employee training and evaluation structures.

•Estimated the possible cost of training and managed in accordance with budget, focusing on the

return on investment

•Increased productivity by 11% with skill training and a recognition program to reward those

employees whose behaviors produce the desired results impacting our bottom line!

•Measured and decreased employee turnover rate by provide new hire training within the first 90

days of employment.

•Redesigned ESL and GED programs assessments and accountability systems and tripled the

number of employees who pre and post tested and increased student completion (on

standardized tests) by 23% in two year period therefore reducing the correlated work place

accidents as a result of communication barriers.

Grants Administrator

United Way of the Mid South 2000 2004

Determined feasibility of developing programs to supplement local annual budget

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allocations.

Reviewed and approved submitted RFP‘s with Grant Funding committee. .

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Identified grant funding committee (volunteers) and researched government sources of

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funding.

Gathered and maintained current files on organizational programs and projects.

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Submitted periodic reports to comply with grant requirements.

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Developed cultivation strategies, communicated with potential and current institutional

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funders.

Arranged regular Consortia meetings with fundees to ensure contract compliance.

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Personnel Director/Interim Executive Director

United Methodist Neighborhood Centers 1997 1999

• Supervised organization's service programs/managers and daily operations for seven sites (4

Social

Services & 3 Child Development sites).

• Responsible for developing new programs, soliciting addition capitol venture funds, recruited

board

Members and trained staff.

Built organization into valuable service with more than 275 volunteers who offered up to 20

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services (such as homemaking, home health care, and tax and insurance assistance) to more

than 2,500 seniors in the community.

Prepared federal state and private grant proposals with high record of acceptance also

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responsible for reporting for such agencies as United Way, Community Foundation, and

DMHMR.

Planned and administer 325,000 annual budgets.

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• Established respite care program, which provides relief to family members caring for

homebound seniors through qualified volunteers

College Instructor

Jones County Jr. College 1995 1997

• Coordinated assessment, registration, and testing activities for all incoming students.

• Facilitated student learning and conducted research in the area of health and human

sciences and child development research.

Developed and implemented programs curriculum to encourage student participation

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• Served on a committee responsible to assess revitalization needs and developed ideas for

funding for Science Department.

• Worked with students in various aspects of career exploration and testing, including

completion of career interest Inventories, Strong Campbell testing, resume design, and

interview skills training.

• Consistently maintained excellent relations with students, parents, faculty, and

administrators. Self motivated with strong planning, organizational and leadership skills.

Education, Professional Affiliations &Trainings

Bachelor of Science in Health and Human Science

MA ( tbc) Administration

Certified Trainer

Certified Strategic Corporate Coach, Corporate

Society of Human Resources Management (SHRM)

National Association of Personnel Services

LinkedIn

Safety Auditor (OSHA compliant)

Certified in Spanish as Second language

Six Sigma

Certified ISO Audit

National Council for Workforce Education; American Association of Community Colleges

PHR enrollee

United Way (Grant writing advisor)

Competencies

Customer Orientation/Positive Impact

Results Orientations/Sense of Urgency

Change Mastery

Relationship Building/Sensitivity

Talent Development /Succession Planning

Problem Solving and Decision Making

Organizing and Planning

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