Customer Service Sales
Resume:
IRENE MEDINA-MIRELEZ
Cell 806-***-****
abg7ct@r.postjobfree.com
OBJECTIVE : Credit & Collections, Skip Trace, Billing, Dispatch, Call
Center
To obtain a position with a company or organization where my talents and
experience can be used to benefit the employer and to advance my career.
WORK HISTORY
Sept 8, 2008 - June 14 2011
Xcel Energy Amarillo TX
Credit & Collections
My position was in credit and collections, I loved working at Xcel
Energy and was #1 in stats overall collections and maintained it. I was
part of the Safety Team (SAG), Leadership Initiative and a great multi-
tasker. I assisted with appeal/supervisor call backs and worked skip trace
accounts. I have great work ethic and was never late since my hire date. I
work great under pressure and in a high paced environment. Residential
credit, billing, service orders, extensive data entry, average 100+ calls
daily and providing great customer service were my daily requirements. I
mentored and trained other agents on improving their performance. I'm self-
motivated, a team player, competitive and a great negotiator.
(Recommendation letter last page)
April 14, 08- June 3, 08
Seven Brothers on 6th Street Amarillo, Texas
Internet Sales/Certified eBay Instructor
I overseen the
Sevenbrosmercantile eBay store, Amazon and Sevenbros.com store. My
responsibilities were similar to the ones at Goodwill Industries of
Amarillo along with extensive data entry.
August 16, 07 - April 18, 08
Goodwill Industries of Amarillo
Internet Sales/eBay Certified Instructor
I overseen the Goodwill Amarillo eBay Store,
Shopgoodwill.com, and Amazon.com store. My responsibilities included:
Oversee daily operational issues associated with
shopgoodwill.com.
Monitor business trends with other e-commerce sites.
Visit or communicate with retail stores weekly.
Responsible for maintaining high quality of items posted.
Monitor product flow and production numbers.
Manage email communications from buyers.
Solicit donations based on market trends.
Monitor site for required daily data.
Responsible for meeting reporting requirements, bank deposits and payment
reports.
Track all expenses associated with shipping and handling.
Respond to all customer service emails within 24 hours.
Help customers navigate web site as needed.
Follow through on any UPS, FedEx or USPS tracking as needed.
Coordinate refunds as needed.
Support E-store Manager as needed.
Evaluate and research each piece of merchandise.
Write item descriptions.
Proofread all item descriptions for clarity, spelling and grammar.
Photograph each item with a digital camera.
Upload photos into computer.
Post descriptions and photos onto shopgoodwill.com web site.
Meet minimal posting goals.
Monitor Web site daily for inventory count.
Monitor balance of merchandise by category on site.
Pull all sold orders.
Properly package each item.
Complete shipping following UPS, FedEx or USPS guidelines.
Monitor packing supplies.
Monitor completion of daily shipments.
EDUCATION Grossmont College - El Cajon, California Education Level: 2
years college, technical or vocational school Major: General Education
COMPUTER SKILLS
Email Software (Outlook, etc)
Internet Browser (Netscape, IE, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, etc)
Word Processing Software (MS Word, etc)
LANGUAGE SKILLS
English - Excellent (Read Write Speak)
Active Volunteer: Bethesda Food Outreach, CareNet, United Way, Make A Wish
Foundation
June 27, 2011
To whom it may concern:
This letter is my personal recommendation for Irene Medina-Mirelez. Until
just recently, I have been Irene's immediate supervisor. I found her to be
consistently productive. She had perfect attendance and was not only the
top collector in our department but ranked number one overall. She had a
great attitude and a natural ability to communicate with others.
Besides being a joy to work with, Irene is a take-charge person who is able
to present creative ideas and communicate the benefits. She was in training
for a leadership role and mentored new employees.
I highly recommend Irene for employment. She is a team player and would
make a great asset to any organization.
Sincerely,
Nona Whitley, Credit Supervisor
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