Sales Manager

MICHELLE T. TILLEY

**-**** *** *** ****** • Kailua Kona, HI 96740 • 808-***-**** • abg7by@r.postjobfree.com

SUMMARY

Proven leader with extensive sales and marketing background. Established ability with corporate and vendor

negotiations. Demonstrated skill in operational management, staff management, and staff development.

Recognized as an effective and motivational team player with a consistent track record in delivering bottom-

line results, improving customer satisfaction, and developing strong vendor relationships.

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Strategic Business Planning & Financial Product Development & Quality

Analysis Improvement

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Growth Forecasting Corporate & Private Consulting

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Marketing & Project Management Public Speaking & Presentation

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Experienced with Specialty & Department Visual Promotion, Set-Up, Product

Stores Launches

• P & L Responsibility

EXPERIENCE

HUALALAI RESORT, Kailua Kona, HI 2010 - 2011

Store Manager, Seaside Luxe

Accountable for store operations and to ensure all store standards are met including meeting sales goals.

Responsible for operational activities including but not limited to scheduling, inventory management, visual

standards, and store accounting & billing procedures.

Recruited and developed staff to exceed Hualalai expectations

Created strong action and results oriented team that cohesively worked together

Organized designer trunk shows at the store for additional sales promotions with individual shows

leading to increased sales of $200,000 dollars for one event

Implemented timely processing of shipments, invoice payments to vendors, communicating shipment

discrepancies to buying team

Coordinated all scheduling and payroll, skills mastery training, direction and discipline

Focused organizational skills, the ability to work independently, functioning under pressure and setting

priorities to changing conditions

Planned, conducted, and organized store inventory

Conducted training to focus the staff on an exceptional level of customer satisfaction by evaluating and

responding to each customer’s individual needs

MACY’S, Kailua Kona, HI 2007 – 2010

Group Sales Manager, Cosmetics and Fragrances

Recruiting, Training and Managing specifically for the Cosmetics and Fragrances departments while also taking

a rotating shift as the Executive in Charge of the entire store.

Observed all store Associates twice daily through formal observations focusing on selling behaviors;

ensured Associates were providing an outstanding shopping experience to customers

Coached to Associate Scorecard metrics weekly through daily informal observations defining one focus

metric, and behaviors to improve an individual metric

Recruited a qualified team of selling-focused Associates; built a bench for future advancements &

promotions

Built a culture for Associates to consistently deliver effective selling behaviors resulting in high

customer engagement

Actively filled open positions prioritizing internal Associates in Commission, Specialist and High Level

selling areas

Met with Associates in department weekly; identified top sellers and discussed opportunities

Conducted ongoing Talent Analysis of Associates and establish career progression plans for key players

and positions to result in retention of best people and turnover reduction

Achieved $2.2 million in vendor sales through my leadership

Led “Shop For A Cause” campaign to a store record in sales and charitable donations

Lead team to support giving back to the local community helping create stronger, healthier places to live

and work

Developed team to ensure effective performance through consistent on-the-job training

Created skill assessment process and developed individual employee performance objectives motivating

direct reports to reach optimum performance level, increased Lancome by 25%

Planned implementation of merchandise presentation, planned and executed floor moves, merchandise

placement and sales set-up

Designed best floor coverage to achieve service and sales plans in addition to strengthening attendance

and weekend hours compliance among staff

Guaranteed all service areas operate at highest standards to achieve best shopping experience

Created and maintained a positive work environment fostering team work

2004 - 2006

BELK, INC., Charlotte, NC

Allocator of Costume Jewelry, Bridge Jewelry, & Watches (2006)

Responsible for total allocation of inventory balancing by store based on a combination of sales trend and plan.

Promoted from Merchandising to Allocation and Planning

Focused on maximizing sales and inventory turn as well as minimizing markdowns

Delegated inventory and sales for $45.0 million area

Allocated advertised merchandise to capitalize on sales and insure stock for all advertised items

Developed a business plan to identify and elevate opportunities in sales, inventory, and margin by store

Partnered with merchant teams to resolve store out of stock and re-orders where necessary by reacting to

business trends

Senior Assistant Buyer-Men’s Shoes (2005)

Controlled all buying aspects of Cole Haan department inclusive of gross margin, turn, RTV negotiations,

seasonal buys, promotional discounts, advertising co-op, and planning Trunk Shows.

Analyzed and tracked trend sales by tracking fashion and replenishment programs implementing a more

efficient replenishment thus less opportunity for lost sales

Planned and implement seasonal advertising strategies to best take advantage of current purchasing

trends

Identified locations that were not replenished quickly enough, through adjustment lead to increased Cole

Hann sales and larger profits

Evaluated which products to re-order or mark down to maximize ROI

Senior Assistant Buyer-Moderate Sportswear (2004)

Maintained Open To Buy, Financial, and Unit Planning Development.

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Created Executive Summary sales reports for GMMs and Presidents

Coordinated with Private Brand vendors to analyze merchandise proposals product designs and trends

Assessed current stores and new stores in key markets to work with management and employees on

merchandising and product knowledge

EDUCATION

Bachelor of Science, Business Management and Marketing

University of Tennessee, Knoxville, TN

PROFESSIONAL DEVELOPMENT & TRAINING

Acquired training to further develop abilities in Employee Relations and Development, Team Motivation,

Diversity, and Mediation/Negotiation

TECHNICAL SKILLS

MS Word, Excel, PowerPoint, Outlook

AFFILIATIONS

Gerson Lehrman Group Member – Independent International Consultant (2007-present)

OTHER RELEVANT EXPERIENCE

Regional Safety Award – Macy’s (2009)

Selected for student panel to conduct interviews for position of Director in the College of Business - The

University of Tennessee (2001)

Ronald McDonald House - volunteer (1996 -2001)

Study Abroad Scholarship Recipient for study in France – Youth For Understanding (1995)

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