Customer Service Software
Resume:
BERNARD KUNARD abg7bn@r.postjobfree.com
PROFESSIONAL SKILLS:
• Years of experience with Windows 2000, XP Professional, Vista and Windows 7
• Years of trouble shoot hardware issues
• Years of experience with installation of PC hardware set up and configurations in an enterprise environment
• Proficient in performing, break/fix, installations, and upgrades
• Customer service
• Worked with Customer to resolve their individual Problems.
• Performed next level of support after Helpdesk
• Training end user to use basic software
• Pushing software using Marimba
• Microsoft Office Software installation, and configuration of most 2003, 2007and 2010
• Several years trouble shooting MS office 2003 and 2007
• Interwoven 8.x support experience
• Extensive experience with Symantec Ghost used to re-image systems and most recently Imaging Desktops
using Altiris
• Project Management, Monitor project to keep on schedule
• Assess in and determine customer needs
• Provide suggestions for automation updates
• Write reports with Crystal Reports against Oracle Databases
• Document Imaging - Records Management (FileNET)
• Configure scanners for Document Imaging
• Kofax VRS Configurations (Document Imaging)
• Help desk - resolve problem tickets
• Willing to learn new systems, and further develop skills as needed
• Administered Test in the Air Force Reserves
TRAINING AND CERTIFICATION:
• CompTIA A+ Certification
• CompTIA Network + Certification
• Working on CompTIA Security+ Certification
EDUCATION:
• A.S. Degree, Architectural Engineering Technology, ITT Technical Institute, Indianapolis, Indiana
PROFESSIONAL EXPERIENCE:
System Solutions Inc. 847-***-**** Ext 215 May 2011 – Present
Service Tech – On call as needed for Harris Banks
• Repair of Servers, Desktop and printers
Insight Technology Solutions Inc. Bowie, Maryland 20715 DFAS, Indianapolis, IN
Deployment Refresh Technician Sept 2010-Dec 2010
• Refresh team for DFAS (Fort Ben in Indy)
• Imaging with Altiris, migrating data, installing software, and deploying PCs and laptops
City of Indianapolis, Indianapolis, IN (CONTRACT POSITION) Dec 1995 - Nov 2009
IT Business Corp Contracted to Daniels Associates CONTRACTOR
Northrop Grumman, Indianapolis, IN CONTRACTOR
Affiliated Computer Services/ SCT Indianapolis, IN CONTRACTOR
Desktop Support/FileNet Administration Support
• Setup Scanners for Capture using Kofax VRS software
• Resolved end user hardware and software issues in an enterprise environment
• Migrated workstations to P8 from the older version
• Interact with users to develop the best result for their Document Imaging needs
• Lead on all upgrades of the application/software (TideMark, Interwoven, and FileNet.)
• Determine software configuration needs
• Monitor Servers (Image Services, Content Services, and Web Servers)
• Add / remove users in Tidemark, Interwoven and FileNet
• Make needed changes to the application using Vendor's Software Interface (TideMark)
• Write reports using Crystal reports against Oracle databases.
• Senior System Technician - Desktop support
• Setup desktops, using the thick and thin Client for FileNet
• Work with the Help Desk as needed.
• Assist Management on selection of Hardware and Software for their operation
• Setup the desktop including installing software and trouble shoot software and hardware problems.
• Instruct the users on the basic usage of the software
• Setup desktop including install software, and troubleshoot software, hardware issues,
• Desktop Support for: Mayor's Office, and the Mayor, Department of Metropolitan Development, Mayor's
Action Center, backup for DCAM's, City Controller, Bond Bank, and assist in any other city or county
agencies as needed.
MILITARY: TOP SECRET CLEARANCE
AIR FORCE RESERVES, 434th Air Refueling Wing, Grissom ARB, Indiana
• Graphic Arts including slides and charts for briefings
• NCOIC of Personnel Records
• Personnel Affairs which included awards & decorations and injury notifications
• Wing Training Technician Managing, Training program for the Wing & Testing Administrator.
• Taught classes on how to document training records and other related fields
• Unit Training Manager
• Manage training program (Medical Unit, Civil Engineers and Fire Department)
• Personnel Affairs
• NCOIC of Personnel
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