Manager Project

K iran Zachariah

Contact details Email: *****.*********@*****.***

Mobile: +1-303-****-***

**** * **** ******, ***#126, Westminster, CO 80021

PROFILE

• Proactive support manager and qualified project management professional with ten years of experience leading global

and cross- functional teams through end-to-end phases of projects from market requirements till system deployment

and 24 X 7 X 365 customer support.

• Experience with delivering and supporting of enterprise cloud services to small and medium scale telecommunication

providers

• Consistently selected as a key performer of the company (top 2%) and enrolled in the company’s Fast Track Program

being personally mentored by the COO.

• Developed complex algorithms that led to filing for a patent for Alarm Qualification in Fraud Detection Engines using

Markov Models.

• Instrumental in strategic analysis and assimilation of processes and products from mergers and acquisitions.

• Honored for best capstone project in MBA for a turnaround strategy business plan for a local organization

PROFESSIONAL EXPERIENCE

Subex Systems Ltd.

Feb 2008– Present Account Services Manager (South and North America), Colorado U.S.A

Enterprise Operations and Cloud Services

• Lead a geographically disperse team of Support Specialists and Software Engineers ensuring

contractual service level adherence (SLA) of 100%.

• Managed communication and relationships with key sponsors in customer organizations

• Provided consulting services to cloud service customers to improve product adoption and reference-

ability

• Developed and tracked metrics (KPIs) to align team’s performance to organizational strategy

Project Management

• Handled multiple projects simultaneously always maintaining a 0% schedule variance and less than

5% effort variance

• Remotely coordinated efforts of the delivery team based in India by providing them with technical

guidance based on client requirements.

• Strategically reduced project deployment time by incorporating product testing earlier in the project

cycle resulting in 25% higher profitability.

Strategy Development

• Created and presented business plans and competitive analysis for key initiatives within the support

organization that helped senior leadership prioritize projects

• Planned and introduced “cloud” offering targeted to expand customer base to include small and

medium Telecommunication companies thereby increasing the market potential for the company

• Worked with senior management to formulate and deploy a Balanced Scorecard Methodology within

the support organization by partnering with Finance, HR and Legal teams resulting in better

management visibility of support team’s results and tolerances

• Formulated tools and processes for proactive monitoring of installations which resulted in 20%

reduction in external tickets QoQ thus improving the effectiveness of the support team.

• Key member of the organization’s change control board that productizes features by reviewing

customer requirements, competitive threats and market growth.

Customer Relationship and Business Development

• Independently managed customer accounts as a key escalation contact for clients maintaining

over 90% customer satisfaction levels

• Identified and sold new business opportunities to existing customers at margins above 85% when

the internal benchmark is 65%

• Ensured renewals of annual maintenance contracts resulting in revenue flow of over 3 million dollars

a year

Sep 2003 – Feb 2008 Project Lead (Support and R&D), Bangalore, India.

Leadership

• Led development support teams that were entrusted with delivery of products and services to

enterprise customers

• Headed R&D team introducing product enhancements using artificial intelligence that resulted in

multiple patents being filed.

• Managed some of company’s top projects from development till deployment resulting in the

development of the company’s highest revenue generation product.

• Led multiple teams of eight people, responsible for resource management, mentoring team

members on conceptual and technical skills

• Successfully led integration and transitions of products, teams and culture of company’s mergers

and acquisitions.

Analytical and Problem Solving Skills

• Introduced new artificial intelligence algorithms into fraud management which improved product

functionality reducing fraud run time by 75%

• Reduced software development time by 30% by introducing process improvements and tool

upgrades.

• Redesigned the company’s flagship product reducing total cost of ownership by 44% thus improving

the competitive advantage of the product.

Dec 2000- Sep 2003 Software Developer, Bangalore, India.

Software Development

• Developed a rating engine capable of multiple rate configurations and supporting complex rating

requirements for Telecom companies.

• Introduced product and performance improvements.

EDUCATION

Sep 2009 – Aug 2011 Masters in Business Administration, Denver University, USA.

Apr 1996 – Oct 2000 Bachelor of Engineering (BE) Telecommunication, Bangalore University, India

Certifications

• Project Management Professional Certification (PMP)

• Bullet Proof Manager

Technical Trainings

• Extreme Programming and Agile Methodologies

• Database Administrator (Oracle)

• eTOM and SID from TmForum

• Advanced C++.

Technical Proficiency

• Business Plan, Activity Based Costing, Balanced Score Card, Cascading Key Result Areas

• Financial Analysis, Statistical Analysis, Presentation Skills, Competitive Analysis

• GE 9 Cell, BCG Matrix, SWOT Analysis, Porters five forces, Mckinsey’s 7S

• SAS70 Compliance, ISO 9000, Webservices

• Windows and MS Office (MSWord, Visio, Excel, PowerPoint)

• C, C++, Unix, Hadoop, MS-Visual C++ 6.0, Java, ASP, JSP, Perl, Sed, Awk, VBScript, JScript, Shell

Scripting, Ruby, LISP, Rails

• SQLServer, Oracle, MySQL

• UNIX (Solaris, HP-UX), Linux (Suse, RedHat), Windows

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