Customer Service Sales
Resume:
LW Porter, Jr.
Edmonds, WA ****0
Tel. No. 206-***-****
FAX No. 206-***-****
Email Address: abg7a5@r.postjobfree.com
Attn: Human Resources
RE: Loan Registration Specialist/
Thank you for this opportunity to apply for the Loan Registration Specialist/ position offered by your
agency. My name is LW Porter, Jr. and I have worked in both the mortgage lending industry and the title
industry. I also have worked in servicing side of the mortgage lending industry as a foreclosure and claims
specialist.
I like to preface my resume with a brief history on how I begin my career in the mortgage industry. I
started in the wholesale mortgage industry as a Funder/Loan Closer for MILA, Inc., I exhibited excellent
communication skills with outside customers such as Brokers, Title & Escrow providers or Underwriters,
and inside customers like Sales and other various departments. Also in my capacity as a Funder I acquired
solid pre-underwriting skills, such reviewing appraisals, credit reports and title. I am very familiar with loan
documents, such as income tax return, bank account number, purchase agreement, and property description,
for verification. Good understanding of when an applicant meets establishment standards for further
consideration, following the manual, and using the calculator. Also understand documenting informing
applicant of closing costs, such as appraisal, credit report, and notary fees. And can answer an applicant's
questions and requests for signature on information authorization forms.
In conclusion, I believe my aforementioned experiences would be a wonderful match for the Loan
Registration Specialist/ position. Thank you very much for your consideration.
Best Regards,
LW Porter, Jr.
517 Alder Street
Edmonds, WA 98020
Tel. No. 206-***-****
FAX No. 206-***-****
Email Address: abg7a5@r.postjobfree.com
LW Porter, Jr. Page 1 12/29/2012
LW Porter, Jr.
517 Alder Street
Edmonds, WA 98020
Tel. No. 206-***-****
FAX No. 206-***-****
Email Address: abg7a5@r.postjobfree.com
LW Porter, Jr.
______________________________________________________________________________________
Objective Loan Registration Specialist/
Salary Requirement: $38,400/yr
Experience November 2007 – November 2009 Bank of America Seattle, WA
MLO-Loan Svcs Specialis – Foreclosure Claims/Administration
Job Functions:
• Process payment for external vendors such as attorneys, appraisers, property maintenance
and various utilities and homeowners associations. Approximately 1500-1800 invoices per month
using ALS, EXCEL worksheets and Outlook to maintain as well organize invoices into a 30-day
cycle.
• Daily functions also include filing foreclosure claim (Form 27011) to HUD for reimbursement on
fees expending on Bank of America;s foreclosure properties. This also includes processing
payment voucher and closing loan files in ALS and coordinating closures with appropriate
departments within the Reverse Mortgage Division.
• Monitoring and processing fee requests from foreclosure attorney on all foreclosure properties,
both Fanniemae and Bank of America investor properties, in the Default Department. Coordinating
fee request approvals and denials with foreclosure processors and their respective attorney
contacts as fee requests are processed by Fanniemae or Bank of America. This requires
completing the Excess Fee Request form and also following up on fee request issues that require
additional documentation.
• Manually entering non-electronic application into the automated system (ALS) as needed.
• Forwarding appropriate payment information to relevant internal departments as needed.
Provide outstanding and prompt customer service to internal customer as well management
personnel.
• Monitoring open bankruptcies for items like Proof of Claims (POCs), bankruptcy filings and
bankruptcy discharges and/or closings. Informed borrower of how bankruptcies affect open LOC
on reverse mortgage and how and why attorney fees are applies to LOC balance.
• Processing non-loan specific invoices via e-Request. This includes Make Whole Request
payments, payments various department vendors for services such like Death Audits and for office
supplies and equipment.
• Utilizing industry specific MS Office software, such EXCEL, Outlook, WORD to track, maintain
and organize the information relevant to creating an environment that is able to produce accurate
and timely information for the Default Department and for the Reverse Mortgage Division.
LW Porter, Jr. Page 2 12/29/2012
LW Porter, Jr.
517 Alder Street
Edmonds, WA 98020
Tel. No. 206-***-****
FAX No. 206-***-****
Email Address: abg7a5@r.postjobfree.com
Experience March 2007 – September 2007 Washington Mutual Bellevue, WA
Loan Coordinator I
Job Functions:
• Maintain production according to established standards
• Provide excellent customer service and maintain knowledge of automated systems for loan
processing.
• Daily functions include receiving and distributing incoming electronic applications and hard copy
loan documentation.
• Manually entering non-electronic application into the automated system (MLCS).
• Forwarding loans through the automated underwriting system to appropriate Underwriter or Sr.
Loan Coordinator.
• Ordering appraisal, flood insurance and credit reports
• Processing payments
• Utilizing industry specific mortgage software to track maintain mortgage application (LTDB).
Skills
• Customer service and clerical skills as applied to a wholesale mortgage environment
• Ability to quicly learn and utilize the principle practices and regulations applicable to mortgage
lending.
• Outstanding communication skills.
• Excellent interpersonal skill.
• Accurate data entry skills
• Attention to detail.
• Utilizing computer software with loan processing software.
October 2005 – October 2006 MILA, Inc Kirkland, WA
Funder/Compliance Assistant/Auditor
• The essential functions of the Funder are to review for approval settlement statement
(HUD-1) from title; release of wire; work with underwriting to clear prior to release of funding conditions; communicate
with the underwriter, BDM (Sales), Regional, Title & Escrow and/or Loan Coordinator. Other additional duties included
authorizing funding, reviewing posting closing documents for consistency with documents faxed in for funding, define
and solve the needs of the customers (primarily brokers) return phone calls and email pertaining to the files within half
an hour. In my capacity as a Funder I also assisted other funders/assistants and directed assistants as needed.
• My essential functions as a Compliance Assistant were to facilitate and maintain state
licensing, renewals and examination, as well as assists with daily compliance efforts and follow-up. Also under the
direct supervision to research federal regulations to include but not limited to Regulation Z, X, B, HOEPA, and state
specific predatory lending statues. The position also required responding to inquiries from staff on compliance related
issues, under direct supervision. While in the Compliance Department, I provided and maintained excellent levels of
communication within the compliance section regarding workload distribution and identified compliance issues.
• The Auditor position required a complete understanding of the loan document, closing
documents, and post closing conditions. As an Auditor my essential job functions are to organize the loan files for
review for secondary marketing, make sure that all documents are accurate and complete, obtain and documentation
that is not in the file, work with Secondary Marketing so that the investors have access to loan files as required.
January 2004 – October 2005 Self-Employed Kirkland, WA
Business Owner
• Created an online business for consumer electronics, educational and business software
and small consumer appliances for domestic and international customers. Handled incoming sales from customers,
ordered products for shipping and performed all business related accounting including filing of monthly, quarterly and
annual tax reports.
LW Porter, Jr. Page 3 12/29/2012
LW Porter, Jr.
517 Alder Street
Edmonds, WA 98020
Tel. No. 206-***-****
FAX No. 206-***-****
Email Address: abg7a5@r.postjobfree.com
• Processed purchase orders, handled returns both defective and non-defective, and set up
inventory and filling system to facilitate coordinated daily business operation. Handled all customer services inquiries
via email, fax, and telephone.
• Coordinated shipping from suppliers to customers using commercial carriers such as
UPS, USPS, DHL and FedEx. Knowledgeable about shipping rates, methods and use of online shipping systems for all
the commercial carriers both domestic and international.
May 2001 – January 2004 Stewart Title SeaTac, WA
Title Examiner
• Prioritize work load and process title orders in a timely and orderly manner as directed by
Production Manger. By using title expertise to produce title reports within customer’s time frame, the company was able
to increase market share from 5% to close to 10% during my employment.
• Handle medium and long exams with a minimum of direct supervision. Also proficient in
the use of title applications, such as AIM and Data Trace. Able to multi-task a variety of other Internet applications for
taxes and assessments and SCOMIS and JIS-Link for court work just to name a few. Being able to use these
applications enables a timely completion of the title report.
• Able to ascertain new software programs for Production Department, quickly and
efficiently, thus saving valuable resources within the department and the company.
Interact with co-workers in a team oriented environment I order to increase productive and
maintain a high degree of interoffice cooperation. Also assisted many co-worker with real
estate and title issues as needed, giving a valuable insight into title issues as they arise.
June 1999 – November 2000 Bishop, Lynch & White, P.S. Seattle, WA
Senior Foreclosure Paralegal
• Take over firm’s client’s hard money lender portfolio, dealing with large volume and
inflexible deadlines, to get foreclosures processed in a timely and orderly manner. At the
same time providing customer service to the firm’s client.
• Re-design foreclosure processing procedure using Microsoft Office 2000 Access
database application to create a more stable and accessible processing environment. This
foreclosure database provided all the relevant information needed to process client’s
foreclosure from the initial default stage up to and including setting of the sale. These
resulted in fewer errors in processing and thus reduce the cost to the firm. Also provided
status and confirmation reports to management as directed.
• Assisted in training of foreclosure assistants, foreclosure processors, and provided
technical support in the use of Microsoft Office 2000 and Microsoft Office 97.
• Maintained client contacts, contacts in the other law firms, title company contacts, as
well as contacts in relevant governmental agencies, to help obtain information relevant to
processing foreclosures thus saving valuable time and resources. These contacts provide
the type of information that can make the after sale process much easier for our client if
the property reverts back after the sale. Example is the clearing of title matters from the
title report, such as prior deeds of trust that should be reconveyed of record but were not.
Or perhaps real property tax foreclosure information needed by our client to make
accurate bidding or reinstatement quotes.
LW Porter, Jr. Page 4 12/29/2012
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