Project Manager Service
Resume:
David P. Powell
Corona, CA 92880
*********@*****.***
SUMMARY
Project Manager/Operations/ Trainer with well developed communication and problem solving skills. Ability to
coordinate, conduct, and train outside service representatives and clientel for products and the implementation of
corporate policies. Strong customer support with an ability to resolve difficult situations under adverse conditions.
Experienced in building, troubleshooting and product evaluation. Strong organizational, leadership, and strategic skills,
with a focus on maintaining existing products and new products being introduced to the market.
PROFESSIONAL EXPERIENCE
KENS BEVERAGE INC., Plainfield, IL 2008-
2011
Project Manager/Operations/Regional Trainer
Project Manager of four western regional offices. Managed projects, coordinated man-power, executed the scope of
work, analyzed project costs, evaluated equipment, provided technical training and produced training videos. Worked
with management to establish regional job-training procedures and work protocol. Worked closely with clients to
establish ongoing business relationships.
• Successfully managed the Mc Donald's McCafe Project consisting of installations for 700+
restaurants including McDonald’s, Popeye's, Wendy's, Church’s Chicken, and more. This was the largest
project in beverage industry history.
• Performed site surveys with photographic documentation and evaluated job sites to ensure
accuracy and customer satisfaction.
• Provided additional training to technicians for project specific protocol. This increased the
success of installations - which increased efficiency, profitability, and customer satisfaction.
• Produced training videos (all audio/video production) and assisted in organizing extensive
employee training workshops.
• Personally resolved customer issues and conducted site audits. Greatly improved customer
relationships and ensured return contract business.
MANITOWOC BEVERAGE,Sellersburg, IN 2006-2007
Regional Service Manager/Product Support Specialist
Provided field service support by traveling to assigned areas conducting field seminars, screening, and appointing
contracted Beverage Service Representatives. Served as a service “liaison” in providing company information, product
data, and technical support to field reps.
• Assisted in securing multimillion dollar contracts by implementing reversions and data to
engineers for product evaluations - which resulted in a more consistent and functional product.
• Interviewed, screened, and negotiated labor rates. Also appointed and monitored contracted
Beverage Service Representatives (BSR’s)
• Effectively investigated and resolved field complaints. This assured clients of strong
company support for BSRs and minimized/eliminated questions concerning corporate protocol.
• Maintained accurate weekly reports, expense reports, and monthly itineraries, resulting in
an accurate account of company time spent.
• Coordinated and conducted training for distributors and customers. This allowed the
company to maintain consistent operations and also increased the understanding and longevity of their
products.
FUJI FILM USA, Hollywood, CA 2001-2006
Digital Support Specialist
Tested new software and product evaluation. Installed customized computer automated systems, Color
Management software, and computer networks. Trained new technicians and customers and provided both with strong
on-site and phone support.
• Tested and evaluated new products within a mandatory two week period - increasing
production turnaround time.
• Effectively provided customers with support that yielded a documented 97% satisfactory
rate.
• Enhanced cross communication with technicians outside of divisions for better working
environments and information sharing. This resulted in greater efficiency with faster/smoother installations.
• Provided field information back to programmers in a timely manner to find quick solutions
for customer issues.
• Salvaged customer sales and repeat customers by quick/effective support and by
minimizing down time.
RELATED EXPERIENCE
VISUAL COLOR LAB, San Diego, CA
Technical Service Supervisor
LAURSEN COLOR LAB, Irvine, CA
Technical Services Supervisor
EDUCATION
Hampton Institute of Technology, Hampton, VA
Completed course studies toward BA
Santa Ana College, Santa Ana, CA
Completed course studies toward AA
CERTIFICATIONS
Photographic Studies Certified, Orange County Regional
Cable Testing Tech. Certified, Fluke Networks 2002
2151 Windows Network and Certified Operating Systems Essentials, Microsoft 2003
2152 Implementing Windows 2000 Certified Professional Server, Microsoft 2004
2153 Implementing Windows 2000 Certified Network Infrastructure, Microsoft 2005
ISO 14001 General Awareness Certificate, Fuji Film USA INC. 8/24/2004
Annual Hazardous Waste Certificate, Fuji Film USA INC. 9/27/2004
Haz Com for the DCs and Field Certificate, Fuji Film USA INC. 9/27/2004
Environmental Education Certificate, Fuji Film USA INC. 9/27/2005
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