Manager Management
Resume:
Andrea E. Battista
Paola, KS *6071
**********@*****.***
Summary of Qualifications:
. Bachelor of Science in Business Management (2011).
. Certificate in Human Resource Management (2008).
. In Progress: MBA with duel concentrations - Global Management
and Human Resource Management (2013).
. Experience in management, supervisory, administration,
marketing, and retail/sales.
. Self motivated and very dependable, requiring minimal
supervision. Very computer-literate.
Education:
. BS, Business Management, University of Phoenix, April 2011
. Certificate, Human Resource Management, University of Phoenix,
February 2008
Professional Experience:
County Squire, LLC, Paola, KS
Owner, June 2010-Present
. Oversee distribution to over 100 locations throughout Miami
County, KS
. Write monthly website content
. Investigate and obtain community information and events
. Design publication layout
. Edit and publish monthly print publication
. Public relations
. Sell advertising space
. Develop, design, and implement marketing tools and tactics
JRK Property Management, Kansas City, Missouri
Regional Leasing Specialist, March 2009-December 2009
. Specialized in leasing and marketing efforts for JRK's Mid-west region
(KC Metro, Lawrence, KS, and Springfield, MO areas)
. Implemented "Outside-the-box" designs and methods for marketing
efforts
. Coordinated leasing efforts for JRK's mid-west region
. Observe and analyze leasing techniques and customer interaction
. Reviewed observations and analysis of individual properties with
management and staff
. Develop and implement training programs for leasing and management
personnel at mid-west properties to increase traffic-to-lease ratios
. Assisted in design efforts for Regional Leasing Specialist position
. Developed and maintained relationships with competitor properties'
management
. Ensured all corporate policies and procedures adhered to
. Toured and leased apartments to prospects when needed
. Trained all leasing consultants in Mid-west region in leasing and
applicant approval/verification process
. Constantly researching and improving upon marketing and leasing
techniques
. Maintained open communication with leasing consultants, property
managers, and mid-west vice president
Signature Community Management, Kansas City, Missouri
Regional Leasing and Marketing Specialist, May 2008-December 2008
. Specialized in leasing and marketing efforts for entire Kansas City
region
. Implemented "Outside-the-box" designs and methods for Kansas City
marketing efforts
. Coordinated marketing efforts for entire Kansas City region
. Outreach marketing, internet marketing, and internal marketing for
entire Kansas City region
. Successfully expanded upon marketing and tracking techniques that I
had developed for S. KC property to incorporate into my efforts for
all four Kansas City region's property offices
. Successfully designed and implemented marketing schedule and tracking
technique for entire Kansas City region.
. Assisted in design efforts for Regional Leasing and Marketing
Specialist position
. Maintained resident and prospect records via Yardi
. Developed and maintained relationships with current and new vendors,
marketing avenues, and leasing contacts
. Ensured all corporate policies and procedures adhered to
. Toured and leased apartments to prospects when needed
. Trained all leasing consultants in Kansas City region in leasing and
applicant approval/verification process
. Constantly researching and improving upon marketing and leasing
techniques
. Maintained open communication with leasing consultants, property
managers, district manager, vice president of asset management,
corporate office in Philadelphia, and organizational ownership
Liz Claiborne, Inc., Osage Beach, Missouri
Retail Management-Floor Supervisor, August 2006 to March 2008
. Increased two departments' sales by 176% in one week, while corporate-
wide sales were down 56%, through a new, independently-designed
merchandising strategy.
. Coordinated with departments nationwide to ensure customer
satisfaction, increasing the Liz2Liz sales for my store by over 30%
and for my district by over 15% from the previous year.
. Successfully designed and implemented recognition and productivity
tracking for more than 200 employees within the district, enabling
ten store management teams, two area managers, and the district
manager to identify and recognize outstanding performers and address
areas of opportunities within the district.
. Effectively managed 15-20 sales associates on a daily basis,
promoting teamwork, customer service, and increased productivity
while maintaining high team morale. Responsible for all initial and
additional skills training of store staff.
. Brought over 200 new credit accounts to the organization in a 12-
month period, one of the highest ratios within the district.
. Oversee inventory control and vendor relations, supervising daily
truckloads of bulk shipments.
. Utilized BABY Display of AS400 Inventory Control programming.
Responsible for all training, software updates, and inventory/in-
transit adjustments within store system.
A & J Motel, Camdenton, Missouri
Assistant General Manager and Night Manager, May 2004 to March 2008
. Excellent eye for detail. Can carry out actions to improve the
appearance of the property, as well as establish relevant actions
that meet guest's expectations.
. Complete knowledge of motel operations.
. Unparalleled guest relations skills especially in creating "special
touches" and resolving Guest requests and concerns.
. Assume authority for the motel in the absence of the General
Manager/Owner and serve as Assistant General Manager for all
operations within the motel.
. Completed important aspects of general administration, like
reservations, rate changes, operational procedures and policies,
etc., as required by Management.
. Managed front office, including reception and reservations,
housekeeping, and area knowledge.
. Monitor motel safety and implement routine safety inspections.
. Maintain positive relations with local law enforcement.
. Manage evening operations, including front desk duties and late check-
ins.
. Manage evening cash flow and perform random audits.
Technical Experience:
. Proficient in Microsoft Office
. Proficient in Windows Operating Systems
. Experienced in Yardi application for property management
. Experienced in PeopleSoft for HR/Payroll
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