John S. Sefton Jr.

**** ********* **** ****

Sarasota, FL 34241

Home Phone: 941-***-**** Cell: 941-***-**** Email: abg79j@r.postjobfree.com

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EDUCATION, TRAINING, AND CERTIFICATIONS

. Bachelor of Science, Management Information Systems - University of

Central Florida

. Enrolled in an MBA program concentrated in Information Systems

Management (75% completed)

. MCP - Microsoft Certified Professional

. CCNA - Certified Cisco Network Associate (expired)

. SAP - Business One Implementation Consultant

. U.S. ARMY - Primary Leadership Development Course (NCO Training)

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EXPERIENCE

4/2009 - Present - Business Analyst - Protocol Global Solutions

. Acted as Analyst, Project Manager and Supervisor of a team of C#, Web,

and SQL application developers.

. Creation of SQL based reports for clients, and internal users.

. Acted as the Application Development Groups liaison to HR, Operations,

Accounting, and IT executives to capture and translate business

requirements into technical requirements and vice versa.

. Worked at keeping IT teams accountable for Project tasks, and guided

projects to completion.

. Identified, created, and instituted operational, business, and IT

procedures that would guide up to 2,200 employees daily activities.

. Designed process flows, application interfaces, testing plans,

business processes, data processing, reports, and more.

. Performed detailed Business Requirement analysis in a call center

technical infrastructure.

. Responsible for the administration and development of SalesForce.com

CRM system and the corporate website.

4/2008 - 4/2009 - SAP Business Consultant - SophLogic, LLC

. Installed and configured SAP Business One and MS SQL Server 2005

. Performed business requirements analysis and translated into system

designs.

. Identified and recommended product customizations and enhancements to

meet client requirements.

. Trained users on new business processes and system functionality.

. Developed data conversion and testing strategies for conversion from

legacy system to B1.

. Supported end-users during go-live and post go-live activities as

needed in partnership with application support specialists,

management, accountants, and software developers.

. Strong business process analysis skills with the ability to translate

requirements into solutions

8/2007 - 4/2008 - Business Development Manager - Group Z Architecture

. Served as a business consultant that would recommend and institute

changes throughout the organization, including policies and

procedures, technological improvements, and personnel decisions.

. Responsible for daily operations, including customer interactions,

employee supervision, and project management.

. Met with customers to capture project requirements and prepare

statements of work that would be used for quotations and time

estimates.

7/99 - 7/2007 - Multiple Positions with increasing responsibility (detailed

below) - Hughes Supply

6/2005 - 7/2007 - Operations Manager - Bradenton, Venice, & Sarasota -

Hughes Supply

. Served as Project Manager and was responsible for the oversight of the

deployment of the Eclipse ERP system for three branches and maximized

its operational and financial impact on the line of business.

. Responsible for the operations and inventory of three facilities

totaling over 11 million dollars of annual sales with special

attention to ensure the new systems was performing as expected.

. Accountable for all items on the P&L statement and all aspects of

physical inventory.

. Responsible for all aspects of running the facilities, employee

training, inventory management, income statement analysis, budgeting,

personnel decisions, office management, OSHA, and abiding safety

regulations.

. Management of Sales Staff with direct contact with customers in the

sales process.

6/2004 - 6/2005 - Operations Manager - Naples, FL - Hughes Supply

. Served as Project Manager that was responsible for the oversight of

the deployment of the Eclipse ERP system.

. Worked towards maximizing the overall operating efficiency of the

branch by working towards improving key business indicators.

. Maximized the inventory effectiveness by managing the entire inventory

process.

. Responsible for personnel hiring, development, promotion, retention,

and scheduling decisions.

. Analyzed profit and loss statements, maximized return on invested

capital, and ensured Sarbanes Oxley compliance.

. Identified and corrected bad data, poor user training, and

inefficiencies in the system.

1/2002 - 6/2004 - IT Business Analyst - Hughes Supply

. Heavily involved with the ongoing design, modification, testing,

installation, documentation and support of a new ERP system designed

to replace and consolidate 20+ separate legacy systems.

. Champion for internal changes by initiating development of new system

functionality to fit matching business rules. Developed new company

policies and procedures in regard to branch operations.

. Presented modifications and system upgrades to upper level management

team for approval.

. Lead training seminars to branch and district managers on various

system related procedures and the impacts on business operations.

. Quality Assurance: Frequently identified, documented, and tested

system bugs and modifications.

. Responsible for designing and monitoring queues and reports to ensure

branches are operationally sound.

. Provide daily support for branch users on various operational issues

(Inventory, AP, AR, Billing, Customer and Vendor maintenance, Reports,

and other system related functionality).

7/99 - 1/2002 - IT Analyst - Hughes Supply

. Implemented and tested new software packages to work in an enterprise

environment

. Provided desk side technical support for employees at the corporate

office.

. Established local and wide area network connectivity and firewall

access for local and remote users.

. Was responsible for developing technical documentation.

. Maintained documentation of all work history related to Personal

Computers and Equipment.

. Accountable for all aspects of hardware troubleshooting, including PC,

network, and printer issues.

. Was responsible for communicating and coordinating with a variety of

corporate and technical teams.

6/98 - 8/99 - Technical Support Representative - Dell Corporations

. Call Center technical support and troubleshooting of PC's. Replaced

defective or damaged PC hardware.

. Supported operating systems, hardware drivers, and desktop software

used by home users.

11/94 - 9/98 - Commission Sales Associate - Sears

. Handled sales promotions and retail operations.

. Interacted with customers and employees with emphasis in developing

customer service skills.

4/1992- 4/2000 - United States Army Reserve

. Military Occupational Specialty: Combat Engineer, Rank: Specialist E-

4, Squad leader

. Military Schooling: Selected for and completed Primary Leadership

Development Course [PLDC]

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