Customer Service Sales
Resume:
B rittany Ellis
Ruston, *****
**************@*****.***
Objective: A valuable position with a company that will utilize previous experience
and skills to meet business objectives and support commitments to customer service,
retail sales, employee development, and continuous improvement. Challenging position
in any type of customer service for a persuasive communicator and creative problem
solver with a strong aptitude for sales and a willingness to take the initiative.
Work history
JP Morgan Chase Home lending- Customer care professional- Servicing and
Default(Nov 2010-current) Monroe, la
-Provide excellent customer service in mortgage servicing and optional products.
Assist with the management of accounts and monitor them for maintenance and reversals
acting as the middle man between the company and the customer. High volume call
center where maintaining quality and attendance scores regularly was a nessessity.
Forever 21 -Sales associate/Visual merchandiser (Sept 2009-June 2010) Monroe, La
-A visual merchandiser creates window and interior displays in shops and stores.
Their chief aim is to maximize sales. Essentially, they are responsible for the ‘look’ of the
store. Displays are changed regularly and themes can be dictated by a number of factors,
including: the seasons of the year; notable events in the calendar; current fashions and
trends; or promotional material. Responsible for all sales activities, from lead generation
through close in an assigned territory. Works within the sales and support teams for the
achievement of customer satisfaction, revenue generation, and long-term account goals in
line with company vision and values.
Grambling state university -Admin Assistant (Aug 2008- May 2009) Grambling, La
-Provide administrative/secretarial support for various issues such as answering
telephones, assisting visitors and resolving a range of administrative problems and
inquiries. Operate desktop computer to compose and edit correspondence and
memoranda from dictation, verbal direction and from knowledge of policies of
established departments; prepare, transcribe, compose, type, edit and distribute agendas
and minutes of numerous meetings. Schedule and coordinate meetings, interviews,
appointments, events and other similar activities for supervisor.
Ussupport Company(sprint) - Customer Service (May 2008- July 2008). Shreveport, La
-Highly skilled an training in customer service. Knowledgeable in all aspects of
call center management. Adept at developing and implementing policies and procedures.
Proven ability to lead and direct multiple business groups. Dedication to highest levels of
customer satisfaction. Able to create and conduct training programs. Highly familiar with
negotiating and managing vendor and partner contracts. Outstanding presentation,
motivation, and communication skills.
Grambling State University - Secretary (august 2007- may 2008). Grambling, La
-Job specific tasks, including daily routine correspondence, paperwork,
management of accounts. Record keeping, office management, and responsibility for
information systems. Dealings with other staff or visitors, on phone or in person.
Capability to meet deadlines and work under pressure and ability to work with minimal
supervision. Typing skills and competence with using common office systems and
software.
Iconic - virtual styling ( Aug 2006-May 2010) San Diego, Ca / Ruston, La
-provide virtual and personal styling through wed based software program
building closets and wardrobes. Administrative assisting partners and owners by
overseeing employees and employee duties, being the active authority in creating
promotional concepts, and testing merchandising/styling standards. Assisted in purchases
and stood along side of the buying and management process.
Home business(Collette Ellis) - Admin assistant (March 2005-July 2006). Ruston, La
-Provide administrative/secretarial support for various issues such as answering
telephones, assisting visitors and resolving a range of administrative problems and
inquiries. Operate desktop computer to compose and edit correspondence and
memoranda from dictation, verbal direction and from knowledge of policies of
established departments; prepare, transcribe, compose, type, edit and distribute agendas
and minutes of numerous meetings. Schedule and coordinate meetings, interviews,
appointments, events and other similar activities for supervisor, which also includes
travel and lodging arrangements.
Newgen -AARP Medicare - Customer Service Rep( Nov 2004- Feb 2005). San Diego, Ca
-Answered inbound calls in support of customer needs. Conveyed in a reassuring
manner step by step instructions to resolve plan insurance issues. Reviewed and issued
solutions on account information and processes. Performed queries in multiple databases.
Adhered to government monetary regulations. Assisted in the creation and development
of the management/ customer system.
McDonalds - Crew Trainer ( Jan 2001- may 2003). San Diego, Ca
-Ensured responsibility for the quality and quantity of food served via menu
program, production systems and food specifications. Adhered to all sanitary and food
safety regulations governing handling and serving of food. Oversaw that meals are
prepared and served on schedule. Utilized policies, procedures, systems as per Company
operations manual and industry standards.
Education
Helix charter high school (august 1999- may 2003) Diploma San Diego, Ca
Grambling State University ( may 2003- may2009) BA/ Business and Econ (not yet
received) Grambling, La
Thomas Edison State College (feb 2011-current) BA administration
References
References are available on request.
Contact this candidate