Customer Service Sales

TAYLOR LONG

** ** **** ***. ** ( Oxford, MS ***55 ( 850-***-**** (

abg76u@r.postjobfree.com

OBJECTIVE To obtain a position with career growth potential that will

allow me to utilize my business knowledge, leadership

experience, and philanthropic initiative to provide value

for stakeholders.

EDUCATION University Of mississippi

01/10-05/11

Master of Business Administration

Achievements: Speakers Edge Finalist & MBA Student

Leadership Award

florida state university 01/05-

12/08

Bachelor of Arts in Management

Achievements: Florida Bright Futures Scholarship & Deans List Honors

EXPERIENCE Killearn Country Club, Tallahassee, Florida

05/04-01/10

Cart Attendant

. Responsible for daily operation and performance of golf

cart fleet, driving range, and cart area

. Increased golf operations customer service rankings by

implementing new business practices for the golf cart

staff

. Administered job training to all new cart attendant

hires

. Transferred to other areas of the club when needed

including maintenance and pro shop duties

The Walt Disney Company, Orlando, Florida

1/09-6/09

College Program Intern

. Selected from over 200 worldwide colleges and

universities

. Trained in the operations of the point of sales

terminals, floor stocking, control stocking, inventory

control, cash handling, sales, and guest relations.

. Successfully completed two American Council on Education

recommended courses: Disney Corporate Analysis and

Exploring Guest Services

. Chosen to begin Future Leaders Curriculum, which

included participation in online management training

modules in the areas of conflict negotiation and best of

management practices

. Awarded multiple Guest Service Fanatic cards which

recognize superior customer service performance

lEADERSHIP 2011 MBA CLASS PRESIDENT

05/10-05/11

UNIVERSITY OF MISSISSIPPI

. ORGANIZED CLASS WIDE CHRISTMAS CHARITY EVENT FOR LOCAL

FAMILY

. IMPROVED CLASS WIDE COMMUNICATION THROUGH THE USE OF THE

PROJECT MANAGEMENT WEBSITE BASECAMP

. ACTIVELY PARTICIPATED IN BOARD MEETINGS WITH FACULTY AND

ALUMNI AND PROVIDED ACTION PLANS FOR FUTURE PROGRAM

EXPANSION

. RESPONSIBLE FOR BALANCING AND MAINTAINING A CLASSROOM

BUDGET OF OVER $5,000

. LED THE SUCCESSFUL COMPLETION OF A CHARITY GOLF

TOURNAMENT THAT RAISED OVER $13,000

COMMUNITY Big Brothers Big Sisters of the Big Bend, Tallahassee,

Florida 06/07-1/10

INVOLVEMENT Mentor

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