Customer Service Manager
Resume:
Sacramento CA ********@*****.**
Joey Cimo
Objective Obtain a management position within a retail
company with advancement opportunities.
Employment Safeway Food and Drug, February 2000-Present:
Store Manager (July 2009-Present)
Overall management responsibility for operation of
a retail grocery store, including store
performance, control of cash, inventory and
security, customer services, and management of
staff.
Track, analyze and take action to improve store
performance by forecasting of weekly/daily sales
goals and meeting or exceeding established goals.
Communicate sales goals, department performance and
sales opportunities with staff to ensure positive
results.
Forecast, schedule, and monitor labor to be
consistent with store sales and productivity
guidelines and wage budgets; create action plan to
address cost control issues.
Develop and direct execution of strategies to
improve product placement and appearance.
Monitor display accuracy and appearance to
implement promotions. Ensure that products are
properly displayed and ordered in a manner to
maintain in-stock conditions.
Manage issues relating to store maintenance,
cleanliness, safety and sanitation.
Oversee and monitor handling of cash and
accounting. Ensure store is secured.
Prioritize, plan, and coordinate work activities,
and manage time and resources so that work
objectives are met.
Ensure compliance with legal requirements and
company policies and procedures, including check
cashing, security, safety, sanitation, wage and
hour, etc.
Focus on customer satisfaction and needs, ensure
that employees provide customers with superior
customer service through use of best practices and
communication of the importance of superior
customer service.
Select, train, develop, and manage job performance
of store employees, with assistance of other
management personnel.
Provide constructive suggestions and encouragement,
set performance expectations, provide honest
feedback, and identify assignments to provide
others with developmental opportunities.
Maintain appropriate professional relationship with
union officials, and ensure compliance with
collective bargaining agreement provisions, if
applicable.
Maintain positive working relationships with direct
reports, peers, supervisors, suppliers, and
customers effectively handling complex or difficult
situations involving others.
Motivate others to perform the job and work towards
common objectives. Serve as a role model to others
instilling a positive attitude in employees.
2010 Store Manager of the Year award winner
Assistant Store Manager (August 2003-July 2009)
Overall management responsibility for operation of
retail grocery store during absence of the Store
Manager, including store performance, control of
cash, inventory and security, customer services,
and management of staff.
Tracked, analyzed and took action to improve store
performance by forecasting of weekly/daily sales
goals and meeting or exceeding established goals.
Communicated sales goals, department performance
and sales opportunities with staff to ensure
positive results.
Forecasted, scheduled, and monitored labor to be
consistent with store sales and productivity
guidelines and wage budgets; created action plans
to address cost control issues.
Supported Store Manager with development and
direction in the execution of strategies to improve
product placement and appearance.
Monitored display accuracy and appearance to
implement promotions. Ensured that products are
properly displayed and ordered in a manner to
maintain in-stock conditions.
Managed issues relating to store maintenance,
cleanliness, safety and sanitation.
Oversaw and monitored handling of cash and
accounting. Ensured store is secured.
Prioritized, planned, and coordinated work
activities, and managed time and resources so that
work objectives were met.
Ensured compliance with legal requirements and
company policies and procedures, including check
cashing, security, safety, sanitation, wage and
hour, etc.
Focused on customer satisfaction and needs, ensured
that employees provided customers with superior
customer service through use of best practices and
communication of the importance of superior
customer service.
Selected, trained, developed, and managed job
performance of store employees, with assistance of
other management personnel.
Provided constructive suggestions and
encouragement, set performance expectations,
provided honest feedback, and identified
assignments to provide others with developmental
opportunities.
Maintained appropriate professional relationship
with union officials, and ensured compliance with
collective bargaining agreement provisions, if
applicable.
Maintained positive working relationships with
direct reports, peers, supervisors, suppliers, and
customers effectively handling complex or difficult
situations involving others.
Motivated others to perform the job and work
towards common objectives. Served as a role model
to others instilling a positive attitude in
employees.
Food Clerk/Cashier (January 2001-August 2003)
Provided superior customer service. Operated cash
register, stocked shelves within the grocery,
frozen food and dairy sections of the store and
maintained a clean work area. Observed company's
safety rules and sanitation standards. Performed
other duties as required.
Courtesy Clerk (February 2000-January 2001)
Provided superior customer service. Greeted
customers, bagged groceries, helped customers out
to their cars and collected empty carts for return
to the store. Other duties included sanitation,
price checks, stocking of bags at the checkstands,
cleaning of spills and returning merchandise to the
shelf.
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